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Customer Reviews Collected from Samsung US |
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 207 reviews
5 Stars
130
4 Stars
41
3 Stars
7
2 Stars
8
1 Star
21
83%of customers recommend this product.
(
164 out of
197)
Customer Reviews for Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Customer Rating
2
Display broken, hardly used
on August 2, 2021
Posted by: Meghan T
from Pittsburgh, PA
i purchased this microwave because the house came with all newer stainless steel samsung appliances. i thought i’d stick with that; however, i’m rethinking this brand after my experiences. i wish i could say this is the first newer product i’ve had problems with, but it is not.
we use this microwave only a few times per week and have had it for 2 years. the microwave works fine right now, but the display is suddenly missing a segment, which makes it hard to discern the numbers sometimes. warranty is only 1 year, i’m seeing, and getting this repaired will cost nearly as much as the microwave itself.
instead of investing more money into samsung, i think i will buy a new microwave of a different brand. i expected more from the quality and longevity, for sure.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 6, 2021
I'm terribly sorry for the inconvenience this has caused you, Lindsey. I realize we fell short of your expectation and for that, we understand and respect your decision. Thank you for giving Samsung a chance and hopefully, we can build off this experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Countertop Microwave
on July 17, 2022
Posted by: Keefus
from Forest Hill, MD
[This review was collected as part of a promotion.] Good product and great price/value. There is an issue with the door. The door does not always open when the button is pressed, I need to depress the button and hold it while using my other hand to pull the door open.
I would recommend this to a friend!
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not recommend…
on December 3, 2022
Posted by: Audrey
from New Jersey
The microwave even on the highest power does not work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, December 8, 2022
Thanks, It's lovely you alerted us about your microwave. Don't worry. We're here to help
Let me share this link with you.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
It could be in Demo mode if your microwave doesn't heat up. You can check your microwave for signs of overheating and power loss or disable Demo mode to solve the issue.
Turn to Page 22 on the product manual on how to turn off the demo mode.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
If we require any further information, feel free to contact us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145226912) to help our team gather your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Let me share this link with you.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
It could be in Demo mode if your microwave doesn't heat up. You can check your microwave for signs of overheating and power loss or disable Demo mode to solve the issue.
Turn to Page 22 on the product manual on how to turn off the demo mode.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
If we require any further information, feel free to contact us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145226912) to help our team gather your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Great microwave when it worked
on October 5, 2023
Posted by: Antthoknee
from Tulsa, OK
I have had this microwave for 8 months and it just quit working.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy SEA Care, October 6, 2023
Hi Antthoknee,
We know that a working microwave makes heating food convenient. Let us help you with the microwave.
Below are steps to help the microwave work. Please follow each instruction and click the hyperlinks for further help.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146375576 to help our team pull up your information.
Have a great day.
^Aloe
We know that a working microwave makes heating food convenient. Let us help you with the microwave.
Below are steps to help the microwave work. Please follow each instruction and click the hyperlinks for further help.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146375576 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on December 27, 2019
Posted by: Mrswya
our gently used samsung microwave burnt up in a month. it was loud out of the box but it worked...for 1 month and then suddenly died with an awful burning smell.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141000021.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE our Samsung microwave
on February 16, 2018
Posted by: mike44nh
from Merrimack, NH
Expertise:Expert
We love our Samsung microwave. It's attractive, easy to use, versatile, a great performer, and notifies us when we've forgotten something inside the oven. We are also proud owners of a Samsung refrigerator, two Samsung televisions, a Samsung BluRay player, a Samsung sound bar, and two Samsung cell phones. We love Samsung's products.
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on August 11, 2019
Posted by: mammahennie
from Summerville, SC
[This review was collected as part of a promotion.] this microwave came recommended as a good deal, but it only worked a little over 2 years and during that time it had to be repaired. also it is very noisy.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, August 14, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Normal Microwave Sounds and Operational Noises: http://bit.ly/2MfsXpn
Thank you for being a part of the Samsung family! ^Cat
1. Normal Microwave Sounds and Operational Noises: http://bit.ly/2MfsXpn
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Microwave ..
on September 9, 2017
Posted by: Bruce0358
from Vernon, CT
Expertise:Intermediate
This microwave is a great. . However the only draw back that I have found is the buttons. When selecting input you must have your finger straight on the button or it will not work. Apparently the piece that must activate the settings is very small and you must be directly on the specific button .. No side hitting no sliding. . That is the only draw back so far that I have found. .
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US