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Customer Reviews Collected from Samsung US |
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 207 reviews
5 Stars
130
4 Stars
41
3 Stars
7
2 Stars
8
1 Star
21
83%of customers recommend this product.
(
164 out of
197)
Customer Reviews for Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Customer Rating
1
1 month out of warranty and it's broken
on August 16, 2017
Posted by: NoBuySamsungAgain
We bought this microwave in July 2016 and now in August 2017 the microwave will frequently lose power when opening the door and smells of burning plastic when cooking food (is this safe?). Conveniently one month past the end of the 12-month manufacturer warranty. I won't be buying a Samsung brand appliance in the future. Very disappointed.
Cons: Did not meet expectations, Poor quality
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi there,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave does not turn on or turn off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675151
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave does not turn on or turn off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675151
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Broken already!
on December 6, 2018
Posted by: BoldMoose
I NEVER write bad reviews but this deserves it. We bought this 14 months ago and it just died on us....of course only 2 months outside the warranty time frame. We loved it until now, but something that doesn't last more than a year is a piece of junk! Will never buy Samsung again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139194781.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do not waste your money!
on December 7, 2015
Posted by: Nothappywithproduct
from Ohio
Expertise:Expert
Hmm... the writing guidelines prevent me from publishing an accurate, honest and detailed review. With this in mind, I would advise people to avoid this product. I had to return the first one due to damage. The second one, which I currently have, came with loose screws. In fact, you might want to research this item before buying. I am not the only person who has noticed that this is a poor quality product - the detailed complaints from other owners are accurate!
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, August 26, 2022
Hi there,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the microwave. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144844013) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the microwave. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144844013) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality in smaller size
on April 25, 2017
Posted by: Momofbigfam
from Oregon
Expertise:Beginner
Who knew microwave shopping was so hard?! Found this one after looking at dozens of others and was instantly in love. Ceramic inside plus has convention oven, in addition to the stainless steel outside the design is excellent. We had a difficult time finding a microwave that would fit on a shelf in our kitchen and this one fits perfectly! Inside is still excellent size (we're a large family, so didn't want to compromise on size), is easy to clean, and has a light on the inside (after looking at several other microwaves we discovered that's not always the norm). The clock display is a bright blue, so fits in with the sleek model and design of the microwave, and our kitchen. Love this product, price was worth it for the quality. No complaints.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product worked very well in the application we needed.
on August 26, 2017
Posted by: Selphiek
from Wisconsin, USA
Expertise:Intermediate
It looks good and the grill feature is awesome. Works well in the cabinet we had for it.
Pros: Inexpensive, Lightweight, grilling
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst microwave I ever purchased in over 30 years
on February 15, 2017
Posted by: wkdwitch
Expertise:Expert
Keypad is the worst one I have ever used. You have to touch the keys repeatedly to find the "sweet" spot to get your desired function and time. I want to touch it with a hammer every day.
Cons: Did not meet expectations, Not high def, keypad flawed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 12, 2022
Hello wkdwitch,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as you need to touch the keys on the touchpad repeatedly to get your desired functions and time. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144396127.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as you need to touch the keys on the touchpad repeatedly to get your desired functions and time. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144396127.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
3
No quick buttons
on December 14, 2016
Posted by: Gaijin
Expertise:Expert
Pro: My favorite thing about the microwave is the ceramic coating. My previous microwaves were not ceramic coated and they eventually rusted on the inside. Price was reasonable. The "crisp" feature is very handy to make the top of the stuff you microwave crispy. These are great advanced features. However, the microwave falls short on the basic/common features every other microwave has......
Cons:
1) There are no "quick" buttons. Other microwaves I've owned had a "1" button that when pushed automatically started the microwave for one minute. This microwave requires you to push "1-0-0-Start" (4 buttons total) to microwave something for one minute. It is annoying.
1) There are no "quick" buttons. Other microwaves I've owned had a "1" button that when pushed automatically started the microwave for one minute. This microwave requires you to push "1-0-0-Start" (4 buttons total) to microwave something for one minute. It is annoying.
2) The programmable cook features are not intuitive. For example, if I want to heat a cup of water, I press the "cook" button, then the number "2" (number 2 means that I'm microwaving a volume of 1 cup), and then start. If I was microwaving 1.5 cups I'd press the "3" button. Confusing.
3) You can't use the timer and microwave something simultaneously. For example, if you're cooking something in the oven for one hour and you want to use the microwave's timer, you set its timer for one hour. However, if you need to microwave something during this one hour period, you're out of luck. You have to cancel the timer in order to microwave something.
Although the "pros" are nice, I would not recommend this microwave because of the unacceptable cons. These would be an easy fix, so hopefully Samsung improves them on future models.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Trisha, Samsung Care, August 24, 2022
Hi Gaijin,
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144834647) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144834647) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely well designed and engineered ...
on December 26, 2015
Posted by: JoeEngineer
from Staten Island, NY
Expertise:Intermediate
After researching multiple brands and models, it was literally a no-brainer that I chose this Samsung microwave with the extra grilling feature. Its design is sleek and appealing to the eye and adds a bit of class to our kitchen countertop. It is relatively small in size (which is terrific for a counter top) but has more than expected interior cooking volume - well engineered. It is relatively light-weigh for easy moving to clean underneath. Although used primarily for its microwave cooking, the extra grilling feature is really a plus (not available on many brands/models. It is easy to use and cooks evenly and consistently. Of all the brands and models that I researched, this is definitely the biggest bang for the buck. Glad I took the time to research and select this unit. You won't be disappointed!
Pros: Inexpensive, Bright display, Durable, Lightweight, includes grilling feature
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US