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Customer Reviews Collected from Samsung US |
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 207 reviews
5 Stars
130
4 Stars
41
3 Stars
7
2 Stars
8
1 Star
21
83%of customers recommend this product.
(
164 out of
197)
Customer Reviews for Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Customer Rating
1
Door open button doesn’t work
on December 5, 2020
Posted by: BullGator
from NY
the button that opens the door doesnt work.
instead, i have to keep the button pressed down and pull the door open with my other hand.
i bought this at best buy, and the issue first arose within the return window.
i assumed this was a fluke problem, so i exchanged it for a new one (same make/model).
however, the same problem arose again shortly after the return window closed.
i was advised to take the microwave to an independent repair shop and get it fixed myself.
i expected more from these companies.
i have bought a different brand microwave on amazon and will soon put this samsung microwave in the trash where it belongs.
i hope the $180 these companies saved by not helping me out is worth the cost of this honest review.
instead, i have to keep the button pressed down and pull the door open with my other hand.
i bought this at best buy, and the issue first arose within the return window.
i assumed this was a fluke problem, so i exchanged it for a new one (same make/model).
however, the same problem arose again shortly after the return window closed.
i was advised to take the microwave to an independent repair shop and get it fixed myself.
i expected more from these companies.
i have bought a different brand microwave on amazon and will soon put this samsung microwave in the trash where it belongs.
i hope the $180 these companies saved by not helping me out is worth the cost of this honest review.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 7, 2020
I understand it must be frustrating to go through this again. If you are still experiencing this problem, we would be more than happy to look into this. Please contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142707162
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142707162
Written by a customer while visiting Samsung US
Customer Rating
4
Great New Features!!!
on June 18, 2016
Posted by: Secret357
from Gainesville, FL, USA
Expertise:Beginner
It feels like I am the first one who bought this product o.0 can't find any video online, I'm searching for "Microwave ovens with (the new feature) grilling element" and I can't find hows the grilling works. Of course gotta try it for myself coz I own one :P
Pros: Realistic color, Bright display, Durable, with ceramic cavity, with stainless rack and non-stick pan
Cons: fingerprint magnet
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
NICE LOOKING PRODUCT
on July 1, 2016
Posted by: duddly
from Fargo,ND
I JUST RECEIVED IT IN THE MAIL SO I HAVNT HAD TIME TO USE IT YET,BUT THE OVERALL APPEARENCE IS REALLY NICE.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good Microwave
on November 25, 2016
Posted by: Anonymous
from Cary, North Carolina
Expertise:Intermediate
Overall it's a good microwave for its value. Works well. Only concern is that it's a bit heavy. But definitely value for money.
Pros: Bright display, Durable
Cons: bit heavy
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Only Lasted 3 Years
on July 22, 2020
Posted by: ROB CRESPY
from DELCO Pennsylvania
i bought a samsung 1.1 cu. ft. microwave oven (from amazon) on january 13, 2017 and it only lasted three years (not acceptable). i have bought other products from samsung, including hard drives and tablet computers. i will seriously be considering other electronic manufacturers for my future electronic needs.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Second Samsung Microwave
on July 3, 2016
Posted by: buckyc94
from Upper Peninsula of Michigan, MI, USA
Expertise:Intermediate
This is the second Samsung microwave that we have owned. The first one needed to be retired due to age. This one is designed well and easy to use.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
THis product is great looking
on March 17, 2017
Posted by: Icook
from Great Neck, NY, USA
Expertise:Expert
I haven't had much use of this product yet; it was just delivered today. I am anxious to try the grilling feature. I already know however that the clock runs slow...about 5 minutes per hour but since the clock doesn't get involved in cooking time, I don't care if it runs slow. The black interior makes it hard to see what is going on while cooking. The light doesn't seem very bright. But these are not things that will affect performance. There are a lot of preset buttons which are easy to read and a crisper plate for things like French fries and other crispy things. I am anxious to try that too.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Product Failed 23 Days After Warranty Expires
on January 23, 2021
Posted by: PParker
from Durango, CO
i guess i should have read more reviews. it's a very nice product, but not reliable. it has a 1 year warranty and what do you know - the unit totally died 23 days after the warranty expired! it has only been lightly used and to die at just over 1 year? unbelievable. i contacted samsung and they said to schedule a service appt which i would have to pay for. that would be silly because service and parts would cost more than the $160 microwave! i guess samsung is not customer focused, has no flexibility in product failure policy and poor product quality to boot. time to buy a different brand.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, January 25, 2021
We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US