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Customer Reviews Collected from lg.com |
LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Steve9431
from Minnesota
Verified Purchase:Yes
This is the worst refrigerator ever produced. It has failed 3 times since it's purchase in 2015. Do not buy an LG refrigerator.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, LG Social, May 29, 2024
Hi there! This is truly not the experience we strive for! Let's seize this opportunity to approach things with a fresh perspective and apply our expertise! Please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy LG
on August 5, 2024
Posted by: Stacey123456789
It worked well for 5years. Just over 5yrs it died (not cooling well/not making ice/etc) then not cooling at all. They sent a repair person who replaced the compressor. It did cool but never to the correct temperatures (not cool enough/freezer not freezing). Repair man came back said it’s an insulation/condensation issue can’t fix get a new fridge. Of course my new fridge will NOT be an LG. There are class action lawsuits against these refrigerators for same issue(I’m lucky I got 5yrs, others don’t). Pick another brand unless you want to buy another soon….
Response from lg.comBy LG, August 6, 2024
Hello there,
Thank you for sharing your experience with us. We understand that your LFXS24623S refrigerator had cooling issues and required a compressor replacement, but it still did not perform as expected. We appreciate your feedback and are here to assist you.
Since you've been advised that the issue may be related to insulation or condensation, it might be helpful to ensure that the refrigerator is properly ventilated and that there are no obstructions affecting its performance.
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to review your situation further and explore any possible solutions. We appreciate your patience and are committed to improving your experience with our products.
—Renzo
Thank you for sharing your experience with us. We understand that your LFXS24623S refrigerator had cooling issues and required a compressor replacement, but it still did not perform as expected. We appreciate your feedback and are here to assist you.
Since you've been advised that the issue may be related to insulation or condensation, it might be helpful to ensure that the refrigerator is properly ventilated and that there are no obstructions affecting its performance.
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to review your situation further and explore any possible solutions. We appreciate your patience and are committed to improving your experience with our products.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
5
great for narrow space
on September 6, 2014
Posted by: denndar
from Santee, CA, USA
Wanted full features in narrow space.
We forgot how good real cold milk taste.
The icemaker is a little small but works good enough for two people.
The water dispenser could have been designed better, it's slow and the nozzle is hard locate.
Great refrigerator overall.
We forgot how good real cold milk taste.
The icemaker is a little small but works good enough for two people.
The water dispenser could have been designed better, it's slow and the nozzle is hard locate.
Great refrigerator overall.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
The look and feel of the product says high quality
on December 23, 2014
Posted by: Duane66
from PA
The quality of the refrigerator is excellent. It is so well made and the interior lighting is exceptional. The cold water dispenser is not the best designed feature. The drawers are so sturdy and glide so easily. It runs so quiet and the amount of time it runs is much shorter than our old unit we replaced. This should reduce our electric bill.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Excellent French Door Refrigerator
on December 30, 2014
Posted by: apollo
from Paradise, TX 76073, USA
Have had this fridge about 6 weeks and everything is aok, Excellent storage room, very quiet operation, even the ice maker is quiet. Very happy with our purchase.
Pros: Performance, Style/Design, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Quality product with great features
on January 1, 2015
Posted by: Don
from Fishersville, VA, USA
This LG French Door refrigerator replaced a 15 year old top of the line side by side. I am amazed how much quieter the new unit operates including the ice maker. I chose the LG over its competitors primarily for the compact ice maker, it is an amazing piece of engineering. I am also pleased with the dual freezer drawers at the bottom of the unit.
Pros: Performance, Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
LOVE THIS PRODUCT
on February 9, 2015
Posted by: James
from East Northport, NY, USA
This model comes with a lot of spaces and I am very happy with using this quality refrigerator.
At this point, we find no complaint on this product and would update it if there is any drawback or something to be improved.
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great value for the price
on February 19, 2015
Posted by: sohsagteach
from California, USA
I have owned this fridge now for just over 2 months. In that time I have had absolutely no issues. It keeps our food at the perfect temperature all day long. It looks great and has all the features that we need at least. Both ice machines work great and always produce ice. I would buy this product all over again.
Pros: Performance, Style/Design, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com