 |
Customer Reviews Collected from lg.com |
LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: IanH27
from Columbus, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge with hour home and it died less than 2 years later. It looks great, fits the space perfectly, and holds plenty of food but we were disappointed by its longevity. LGs customer service was wonderful and we had the compressor replaced at no cost to us and it is working like new!
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jo45676
from Virginia
Verified Purchase:Yes
I bought the LG refrigerator a little less than five years ago. A few months ago the compressor failed. I was lucky to get it repaired while it was still under warranty. Apparently, the new LG refrigerators at that time did not have very good compressors. It is unfortunate to have a major appliance that would fail in that short a period of time.
Quality
3
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, October 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: lrt5
from Waterford, Michigan
Verified Purchase:Yes
I was charged for a compressor that LG was found guilty in a class action lawsuit. Why do I have to pay for a known issue. It was the model number & within the date range of those filed in the lawsuit. Yet, I was charged for the defective model. The serviceman even said that it was one of the compressors that would've been covered in the lawsuit. I will NEVER buy LG again. Charging someone for a part that they lost in a class action lawsuit is despicable. Never again.
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 31, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Diane1947
from Satellite Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator over five years and it is out of warranty. My ice maker was not making ice and the freezer was not working. After multiple visits from the tech, I finally have ice (it was replaced among other parts) and everything seems to be working. The tech was great:
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ColleenN
from McHenry, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 2-1/2 yrs ago but stopped working. Thank god I bought the warranty.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: RenP
Verified Purchase:Yes
I bought this few years ago. Compressor has been replaced and fridge isn’t cooling now past few days. Really disappointed with the purchase
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: lg fridge did not last
Verified Purchase:Yes
bought in 2018 and the compressor went out and still not fixed been over 15 days
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 15, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. ^Nikki
Written by a customer while visiting lg.com
Posted by: DisDav
from Washington D.C
Verified Purchase:Yes
I have not been able to use this fridge for over a month, technicians have come out 4 times and it is still not fixed, apparently the way it’s designed it’s impossible to fix. Unless you buy a whole new fridge, avoid LG and avoid this specific fridge.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 17, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com