[This review was collected as part of a promotion.] This fridge.freezer combo is very functional and best fit for my family. Plenty of space for different kinds of snacks, fruits, and drinks for my 4 boys. The freezer is spacious for my wife that loves to cook. Highly recommended for any size family, big or small.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 15, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Replaced ice maker which was not working. Done in a timely member
Pros: ease of use
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 21, 2023
Thank you so much for your kind words and for sharing your experience with LG. We are thrilled to hear that our team provided excellent service during your recent visit, leaving a strong impression. Your constructive feedback is invaluable in helping us improve and continue providing excellent customer service. ~Tanisha
[This review was collected as part of a promotion.] I’ve had this refrigerator for 6+ years and just showed cooling problems. I contacted LG service and paid for out of warranty service which I was skeptical but turned out very well. I highly recommend their service.
Quality
5
Features
4
Value
4
Response from lg.comBy Anthony J. , LG Social, June 21, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your LG refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Our team enjoys what they do because of customers like you. This review just made our day! ~Anthony
We've enjoyed this refrigerator for just under five years. Last year, I believe it was the evaporator drain line that froze up and every time it went through the defrost cycle water would leak out onto the floor. This year the compressor failed and we lost a lot of food; fortunately it was still under the five year warranty...by three months.
My refrig has accumulated thick ice in freezer and the upper part experienced non-normal low temperature that vegetables and fruits all got frozen, after talked with LG I unplug it for 1 day then re-plug back, it did solve my problem.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance