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Customer Reviews Collected from lg.com |
LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Died after 4 years
on May 15, 2020
Posted by: CorinneK
from West Shokan, NY
We bought this refrigerator 4 years ago and just recently (during a pandemic no less) it died. I initially thought My kids had left the freezer open over night, but after the day that followed everything had become warm and inedible. My fridge literally died. I paid a lit of money for this and have LG washer and dryers, but clearly refrigerators aren’t their specialty. I also found out they don’t service in my area. It’s a pandemic..I have 2 kids and a husband...times are hard. I now have no fridge. I’m suffering. Thanks LG. Always thought your quality was higher than this. Disappointed. (As you can see, my fridge looks new and appears to be new, but died...4 years..awful...and that’s my spoiled food from said fridge...that’s only partial ugh!)
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
The best refrigerator I found 33" wide
on July 12, 2015
Posted by: EZROLLER
from Pembroke Pines, Florida
Shopped several stores for a fridge after the old one died. It had to fit in a space 34" with which eliminated all the 36" wide models. This one was the best I found with the features , size and quality I wanted. I bought it two months ago and it's been working perfect in every respect.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
So nice it's worth hugging in the morning!
on August 23, 2015
Posted by: Barry60
from Myrtle Beach, SC, USA
To start, the LED lights are marvelous. The one on the door acts as a night light for the kitchen area. The unit is super quiet. We've left the temperature set to the factory default settings & find this is just perfect. The ease of the door openings also please us. This is the first french door refrigerator we've owned. Now we wonder why we didn't get it sooner. The spaces on the doors are also very nice for our drinks. Thank you for this quality unit.
Pros: Quality, Features/Settings, easy to use, Performance, Style/Design
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
3
Slim SpacePlus® Ice System is a disappointment!
on February 7, 2016
Posted by: DFKF
from Taylorsville, IN, United States
[This review was collected as part of a promotion.] We wanted an ice maker in door. However with there slim design it doesn't keep up with our usage. There is just the two of us. We've even tried to dump the ice in reserve in the evening in hopes that we could create a back log of ice. But that hasn't worked either. So we have started purchasing bags of ice. Other than the ice maker keeping ice coming the refrigerator is great. Love the french doors and being able to view whats in the refrigerator. The freezer is great also being able to look into the freezer to get what I need. We love ice and want our ice maker to keep up. I'm writing this review because when I was researching this refrigerator no one mentioned the lack of keeping the ice coming.
Pros: Style/Design, easy to use
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Had to have repair within first week1
on July 28, 2016
Posted by: JPM46383
from Indiana
[This review was collected as part of a promotion.] Condensation on outside of door...... found to have void in insulation ....
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Handle with gloved hands
on August 29, 2016
Posted by: Woodymxtlplx
from Tucson, AZ, United States
[This review was collected as part of a promotion.] Bought this a week ago. It will not hold the proper temp in the refrigerator. I put in a thermometer and the temp varies from 33 -50 degrees. Milk that has 10 days before expiration is starting to sour already. Hoping for a good repairperson.
Just looking at the unit will smudge the stainless finish. I have hung a towel on the door so I can wipe the exterior every time I touch it.
Just looking at the unit will smudge the stainless finish. I have hung a towel on the door so I can wipe the exterior every time I touch it.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Complete buyers remorse
on December 17, 2019
Posted by: Nails12335
from Washington
I’ve only had my fridge 2 yrs and the compressor has gone out twice. I don’t believe that I would buy an LG refrigerator ever again. I’m very disappointed because I have a washer and dryer that I like very much.
No, I would not recommend this to a friend.
Quality
1
Features
1
Response from lg.comBy Chris, Customer Service, December 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: TM124
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was great till it went out after 5 years. No one will work on it. Learned a hard lesson.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com