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Customer Reviews Collected from lg.com |
LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.7 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: JSF13
from New York, NY
Verified Purchase:Yes
It’s been less than a year and the ice maker stopped working. I had to have the ice maker replaced. The digital screen also does not work. To set freezer temperature it skips over degrees now. I was told they need to replace the front screen as well. Waiting for that to happen. This shouldn’t happen within a year of purchasing such an expensive refrigerator!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 11, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst ever
on October 11, 2019
Posted by: Noga
from Orlando
[This review was collected as part of a promotion.] Not happy at all the freezer stopped working and so expensive to fix
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 11, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
So Disappointed
on October 30, 2019
Posted by: TravelMama721
from Nashville, TN
I bought this fridge to go in my home August 2016.... 3 years to the week of compressor goes out.... Here I am today less than 60 days later.... compressor is gone out AGAIN!!! Over $300 worth of food ruined and nothing that I can fo about it besides take off work AGAIN for the compressor to be replaced AGAIN... I don't understand because it's a basic fridge, no bells, no whistles...NOTHING! I will NEVER purchase another LG product again in life.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, October 31, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Where is my ice!!!
on April 13, 2020
Posted by: Joe NO ICE
from Vandalia,Ohio
I have seen the reviews about the POOR ice production, does LG offer a fix? I paid for an ice maker....COME ON LG!!!
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Less than 3 years the fridge stopped working.
on May 11, 2020
Posted by: Yoma
from Orlando
This fridge was very costly and in less than 3 years it stopped working. Don’t buy lg.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Great fridge until it isn’t.
on June 15, 2020
Posted by: terri74
from Elgin, OK
[This review was collected as part of a promotion.] I bought this refrigerator for it’s size and features and it worked great for a little over 4 years, then it quit. First thought it was just the ice maker but nope, it was the whole pkg. and not having much luck with Rains appliances where I purchased it, either. Should’ve went with my gut feeling and stayed away from LG since my son had a flatscreen tv that went out in less than a year. Still waiting on repair person to pick it up and haul it to the store so they can see if it’s the linear compressor or what and it’s already been 6 days. NoSo, looks like my summer is going swell.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 23, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor stopped working for the second time.
on August 23, 2020
Posted by: pdhende
from Placentia, Ca.
Purchased the #LFXSZ4623S Frig on 9/28/15. On 6/28/2018 I had to have the compressor replaced. The authorized LG dealer that did the replacement told me LG was having a problem with this model compressor. He replaced it with a newer model compressor and I paid the labor. Now on 8/22/2020 the compressor has quit again. There seems to be a problem with this model. I'll have another authorized LG tech come out on Monday and tell me my options. This frig is becoming VERY expensive with the labor bills and loss of food twice.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 24, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor died 4 years in
on August 26, 2020
Posted by: AbeM1
from Buffalo
[This review was collected as part of a promotion.] Compressor stopped working after 4 years. It was still under warranty, took 2 weeks to get a repair person out, they changed the compressor and then it stopped working 24 hours later. We can't get another repair person scheduled for month.
Also as an aside, the water dispenser design is terrible, didn't realize it until after we purchased.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2020
We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com