from Boulder City, NV

I did extensive research before purchasing a new washer and dryer and I am SO glad I decided on the Samsung pair. Washing clothes is actually seamless now and my clothes are really really clean (didn't realize how dirty they were before). I can wash throw pillows, comforters, even delicate nylons and bras, and the washer is gentle on them and gets them clean. The KEY difference with the Samsung pair is the Silver Care technology. This is a cold water ionic cleaning that really removes stains from your clothes without the need for bleach, chemicals or stain removers. No other brand has Silver Care and this is a huge benefit that I wonder if most owners are taking advantage of (you have to add it to a cycle and it does extend the time by about 20 minutes which some people may not take the time to do---but very worth it). I use silver care on almost every load I do, much more than I opt for the deep steam component.

When I was doing the research into steam washers and dryers, it was confusing at first because everyone has good and bad experiences with all the brands out there. There are pros and cons about each. Some sets have a steam dryer only and not a steam washer, while others are revearsed and have steam for only the washer. For those out there wondering why steam, here you go: The steam washer component is a very hot deep cleaning cycle that is meant to better remove stains but should not be used for the delicate items. I use it mostly with whites along with the silver care, but I find that the Silver Care (only available on the Samsungs) is a much more effective stain remover and because it is cold water can be used on all types of clothing. The steam dryer is a totally different thing-it is used to steam your clothes and get wrinkles out. I use this occasionally and I like it, but I am suprised at how little I actually use it. It is nice to have the times when you do need it.

In summary, I am very happy with my Samsung set and would highly recommend them. I can now get all of our family laundry done by noon once a week when I used to be washing clothes all day long every other day it seemed. The Samsungs make it easy to just throw the larger loads in there and walk away. The only downside is that it does take longer to wash the clothes, especially when you add the Silver Care or steam cycles. But I have found that my clothes are much cleaner and I can do larger loads so it actually takes me less time overall. Plus, the washer is so effective in spinning the clothes (and quiet too) that the drying time is much shorter. I love that the dryer senses the time needed and shuts off early so as not to over heat and shrink your clothes! One last comment on the noise factor....this washer is so quiet I have it next to my young son's room so even if he is taking a nap it does not wake him or bother him. Happy shopping to all out there like me who are doing your research and looking for the best bang for your buck...which I found at Best Buy in store, as they not only matched all others best prices but combined deals so that I ended up saving about $700 off retail (better than any internet price) for set including the pedestals. Best Buy has a lifetime customer in me.

What's great about it: Silver Care, VRT, clothes are actually clean; chemical free stain removal

What's not so great: High price but worth it for the ease of use and effectiveness

I would recommend this to a friend!

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Customer Rating

SO FAR SO GOOD

on September 27, 2009

Posted by: Anonymous

from MORENO VALLY, CALIFORNIA

ALL IN ALL I HAD A FAVORITE WHITE SHIRT WHICH ENDED UP WITH BLOOD STAINS ON IT, I SOAKED WASHED AND SPRAYED WITH OLD WASHERS, THEN THREW SHIRT IN GOOD WILL PYLE, WELL WE JUST BOUGHT THESE NEW WASHER AND DRYER SO I DECIDED TO TRY WASHING IT IN STEAM CYCLE AND SUR ENOUGH THE STAINS WERE GONE IN 1 WASH, WOW IT IS PROVEN THESE GET CLOTHES CLEANER EXPECIALLY WITH WHITES, LOVE THE FEATURES AND WASH CYCLES,
NOW WITH THE DRYER IM ALITTLE CONFUSED ON, I CHECKED MY LINES AND MY VENTS ALL IS GOOD, BUT IT SEEMS THE DRYER DOESNT FULLY DRY MY CLOTHES, I LEARNED IT IS AUTOMATIC SENSING AND SHUTS OFF WHEN CLOTHES ARE DRY, BUT THEY ARE NOT DRY YET, LOL... IS THERE A SETTING OR SOMETHING TO GET THESE TO DRY IN 1 TRY? LOL ALL IN ALL I BOUGH HE STAINLESS PAIR AND LOVE IT VERY MUCH, ALTHOUGH OUT OF PAKAGE WAS A SCRACH ON THE DRYER, IT WAS HARD GETTING THEM UPSTAIRS SO IM TO LAZY TO TAAKE IT BACK,
ALL IN ALL LOVE THESE ITEMS, DRYER STEAM DOESNT SEEM TO BE EFFICIENT.. QUIET AND REALLY GOOD CLEANING POWER.. LOVE THE WAY THEY SMELL AFTERWARDS, I USE SAME SOAP AND SOFNER AS OLD WASHER AND DRYER BUT THESES JUST SEEM TO LEAVE A BETTER SCENT AND FEEL, CLOTHES ARE SOFTER, AND LOOK NEW

What's great about it: LOVE THE STEAM WASH AND QUIETNESS

What's not so great: PRICE, AND DRYER DOESNT SEEM TO GET HOT ENOUGH, LOAD ENDS AND STILL WET

I would recommend this to a friend!

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+5points

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Customer Rating

Very flexible washer with good features

on June 6, 2010

Posted by: jawshy

from Fort Worth, TX

I have read about long wash times and agree that with the right settings they could run really long, but I have not found the normal cycle any longer than my older Kenmore washer. The silver care function works great on the really nasty things like dog beds, but it does add some time to any cycle.

The only drawback is the setup. The supplied Y-connector (needed if you have the steam dryer) has too high of a lip to allow clearance for the faucet knobs on the water connection. I had to turn off the water to the house, then turn on the faucet knob before installing the Y connector, hoses, and finally turning the water to the house back on. It worked, but kind of a pain. The local hardware store did not have a better connection.

What's great about it: Silver care feature, flexible wash times

What's not so great: Platinum finish scratches easily, set up is a little tricky

I would recommend this to a friend!

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Customer Rating

BWPE

on June 24, 2008

Posted by: kgsved

from CLT, NC

This washer and dryer combo are fantastic for upper floor bedrooms with w/d room. The washer doesn't vibrate with the Samsung VRT and I really wanted a steam washer too so I was glad I waited since prior to this only LG and Whirlpool Duet had that feature that I know about... The Silver ion technology keeps "fungus amongus" smells down from the dark towels without using bleach or much soap. The extra hot feature really gets out sweat stains and can even get old spots clean, esp. on white clothes... I am very pleased so far and we again got a match price discount for 400 dollars or 200 for the washer and dryer each. The stands were a little expensive but we wanted the extra height to decrease bending over too much...

What's great about it: BIG, STEAM, VIBRATION FREE, SILVER CLEAN

What's not so great: BIG WASHER

I would recommend this to a friend!

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Customer Rating

The only choice for second floor laundry

on April 26, 2010

Posted by: Keygrip

from VA

I have seen numerous reviews on these machines. Seems like people love them or hate them. I just purchased this washer to replace an old top loader that was past its prime. My laundry room is on the second floor, so it was very important that the machine I selected have a proven vibration reduction system. This washer is very smooth. It takes about 45 seconds to counter what is otherwise an off balanced load, but then it is as smooth as silk. Even my old top loader (which spins at a third of the speed) wasn't this smooth.

What's great about it: Quiet and efficient

What's not so great: Expensive

I would recommend this to a friend!

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Customer Rating

I am so happy!

on December 7, 2008

Posted by: demonreader

from Houston, TX

I have had this washer, the matching dryer, and two pedestals for about two weeks. Everything went smoothly, from time of purchase, through delivery, and catching up with a couple of weeks of accumulated laundry. I tried to be very careful, reading reviews of many machines, and think that, while maybe I would have been just as happy with some of the others, these machines are fantastic! I haven't used all of the features yet, I am still being very entertained with being able to wash more and get it all done better and faster. I've even washed every blanket and comforter in the house. I replaced a 20 year old Kenmore pair that finally had both broken at the same time. What a marvelous change. I can't believe how much cleaner my end product is. I guess that we have been wearing slightly unclean clothes for a while. I have been keeping the detergent drawer a bit ajar, just in response to some of the suggestions that others gave about freshness. I also put a folded dishtowel inside the door so that it stays a bit open as well. Better safe than sorry, I guess. Silly as I thought it sounded in other reviews, I even enjoy the little song at the end of a cycle. I know, I should get a life, but in the life I have, I am actually having fun with a washer/dryer. There are now clothes that I used to hang to dry, that I let go through the dryer. My husband's wrinkle free cotton shirts actually come out wrinkle free! Since I don't iron, that is a very good thing. Some people complained about the extra length of time for a cycle. Since I can do more at once, that seems to be a non issue. Some people complained about it not putting enough water in, so that the clothes still had soap in them. I think that they are probably not following the directions on the HE detergent and machine. I have washed and washed and washed, and have not ever had that problem You really only need a tiny bit of that detergent. In some cases, more is simply not better. I have washed delicates, towels, blankets, jeans, everything. I have been keeping the books on top of the machines so that I can make sure that I am using the suggested cycles, etc. and it has all been perfect. My machines are on the ground floor, on tile on the concrete slab. Noise has not been a problem. I have had full loads of towels go to spin, and not even noticed, from 20 to 25 feet away through an open door. I never, or rarely ever, write reviews, and this one was a must. If you are on the fence, buy these machines.

What's great about it: Everything seems to be just, or better than, advertised and reviewed.

What's not so great: Nothing yet.

I would recommend this to a friend!

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Customer Rating

Worth the money

on September 21, 2009

Posted by: Anonymous

from New Hampshire

I have owned this washer for about 3 months now. I absolutely love it! It is extemely quiet and holds a lot of items (although not the 25 bath towels it claims to hold).
My only issue would be that it seems to dispense the bleach early in the cycle. I have had a few towels come out with bleach spots.
Otherwise I am completely happy with this purchase.

What's great about it: Quiet, large capacity

What's not so great: Dispenses bleach early @ times

I would recommend this to a friend!

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Customer Rating

looks good

on August 9, 2010

Posted by: jayson300