Overall Customer Rating
4.3 out of 5
4.3
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
36
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
46  reviews)
Features
4.6 out of 5
4.6
Performance
4.4 out of 5
4.4
Quality
4.4 out of 5
4.4
(46 Reviews)
83%of customers recommend this product. 
(
38 out of 46
)
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Overall Customer Rating
4.3 out of 5
4.3
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
36
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
46  reviews)
Features
4.6 out of 5
4.6
Performance
4.4 out of 5
4.4
Quality
4.4 out of 5
4.4
(46 Reviews)
83%of customers recommend this product. 
(
38 out of 46
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Beware of Repairs
on February 6, 2010
Posted by: UnhappyVA
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from Richmond VA
Before you buy - check how many authorized repair companies are in your area. There is one company authorized by Samsung within a 3 to 4 hour radius of Richmond VA and the local repair companies won't service Samsung products. Knowing they have a monopoly - the repair company is not interested in providing good service - just making money. It took them a week to come in and say "yes - the glass on the door to your washer is broken." No use of tools, 5 minute visit and $150 charge. They still have not figured out how to fix the door b/c they can't order a complete replacement door. They have to build it from parts and they have never done that before. Trying to deal with Samsung customer service is not helpful either. All they can do is give the telephone # of the authorized repair company in my area. Buyer beware if you ever have problems with the machine.
What's great about it: Nothing
What's not so great: Inability to find someone to repair machine
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Performance
1 out of 5
1
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Customer Rating
5 out of 5
5
Wonderful machine
on January 26, 2010
Posted by: mak730
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from ohio
Did a lot of research before buying this washer and matching dryer from best buy. We also bought the extended warranty because we were told that all front loaders have problems .
I have had the set for almost two months now and I love them. My clothes are clean and fresh and I have learned how to cut down on the time cycles.
I am really glad I replaced my old machine. I am very happy. The machines are easy to use and I have not had any problems.
What's great about it: easy to use
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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+2points
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Customer Rating
5 out of 5
5
Simply perfect
on December 14, 2008
Posted by: resqkim
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from St. Louis, MO
I run a small breed dog rescue. We use fabric wee wee pads. I have to wash probably 10 - 15 of them a day with you can imagine what on them. In my old extra capacity top loader, I could wash 6 at a time if they weren't too bad and only 4 if they were particularly.... gross. Now, I can wash 12 at a time and they come out looking like brand new just about every time. The washer even got out old stains that my top loader couldn't. I have also moved into a new house which has a septic tank and love that this washer uses such a small amount of water per load. I have had the set for about 2 months now and wanted to be sure how I felt about them before writing the review and I have to tell you that I love them. Sometimes, I start a load and just stand there to watch my laundry for a few minutes - I know - it seems kinda nuts but I just can't believe what a great job they do. Yes, the wash times can be long - up to an hour and a half if you use the prewash but there is also a setting for Quick Wash - only 38 minutes - certainly comparable to any top loader. I use this setting on my personal laundry. The initial expense was high but I know that I'm saving money on water with every load and I imagine that my wee wee pads are going to last longer so I'll be saving money there as well. I kinda feel like this is the best money I've spent in a while. They are quiet and I don't notice any vibration at all. I love the set and I'd buy it again in a heartbeat. I'd recommend them to anyone. Be sure to get the pedestals.
What's great about it: Everything about it is wonderful
What's not so great: It was expensive but worth it
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
4 out of 5
4
Good Washer B U T beware of dispenser!
on December 16, 2008
Posted by: NOtSoHappyanymore
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from ky
Be aware of this problem when you consider purchasing this washer. When filling the liquid detergent dispenser it immediatly empties into the tub before you even get the fabric dispenser filled or even get the dispenser door pushed back in. If you are not finished loading your tub with soiled laundry and you have filled your detergent dispenser with liquid detergent ...well prepare to clean up a mess..if the washer door is open and your loading laundry.. the liquid detergent is dripping onto the floor from inside the door where the dispenser has already emptied into the tub....so much for the advertised DELAY FUNCTION...if you like detergent sitting on your clothes for 8hrs before the water starts with the wash cycle...
called samsung and explained the problem to see if this dispenser is suppose to work like this and I was told that this is a MALFUNCTION and that they are working on a SQUARE tray that should be out toward the end of Jan 09' . who Knows! I have to say..I am slightly let down and disgusted that dispenser is not working approp....
so there's you something to think about when considering buying this machine...
What's great about it: great smelling clothes
What's not so great: DETERGENT DISPENSER IS HORRIBLE! BEWARE!
No, I would not recommend this to a friend.
Quality
4 out of 5
4
Features
4 out of 5
4
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Fantastic
on February 9, 2009
Posted by: Arrived
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from Los Angeles, CA
I've had the machine for 6 months - What a great machine. Uses very little water, it's quiet, and it does a great job of cleaning. Also, it doesn't shake like some other front loaders do. It actually is fun to use (which is saying a lot - I mean, a machine has to be pretty amazing to make you actually enjoy doing laundry). The machine has a lot of options for cycles: extra rinse, extra wash, levels of spin, temperature combinations, etc. You can choose any of these on your own, but wonderfully, it has an easy-to-use selector that you just set to whatever you're washing. For example, if you're washing bedding, then you choose the 'Bedding' setting. If you're washing whites, then you choose 'whites'. You get the idea. There are about 10 different settings.
If I had any suggestions for this machine, the only thing I can think of is that I would like to be able to set a hot wash/hot rinse temperature setting (for some reason, you can choose pretty much any other combination, but not that one. That being said, it does a fabulous job of cleaning clothes, so I guess as long as it does, then it doesn't matter if it has a hot/hot setting!).
One suggestion I have for anyone who buys the machine is that when it gets delivered, make sure the delivery people don't take away (or throw out) the travel bolts. These are plastic bolts that screw in the back of the machine to secure the wash drum if you're moving the machine long distances.
What's great about it: Extremely easy to use and cleans well
What's not so great: none
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
3 out of 5
3
Good washer when working
on March 22, 2009
Posted by: ravennatx
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from Texas
The machine is one of the best cleaning machine I have purchased. but keeping it up and running is a differnt story it has broken twice in 9 months and both times it was the control board which takes two weeks to get replaced.
What's great about it: It is an excellent washing machine when it is working
What's not so great: I have had mine for 9 months and the control board has gone out twice
I would recommend this to a friend!
Quality
2 out of 5
2
Features
5 out of 5
5
Performance
3 out of 5
3
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Customer Rating
5 out of 5
5
Excellent Washer
on March 29, 2009
Posted by: Tara022
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from Alexandria, VA
My husband and I have used the washer now for over 50 loads and are completely satisfied with the performance of this washer. The controls are easy to use; the size accommodates blankets, comforters, and towels with ease; and I have perfectly clean laundry every time. We use the extra rinse for every cycle since we have sensitive skin, and we want to ensure all the detergent has been thoroughly removed from the fabric. We have no problem with smell, since we ensure we dry the rubber coating and leave the door open for a half hour or so after final use. One other note is that I noticed the washer is a lot gentler on my clothes than my old washer. This latter point matters a lot to me since I have a lot of delicate and unique clothes. We did a lot of research prior to buying this washer and found this one had all the features we wanted, including being energy star efficient, and was the best value, especially since we got it on sale! We would also recommend getting the pedestals since they prevent constant bending.
What's great about it: Quiet, Versatile Options, Great Value, Cleans Well
What's not so great: Not sure yet
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
glad I purchased it
on July 4, 2009
Posted by: Bigeasy
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from denver, co
If you want less vibration do not use the pedestals. The white is better because it is much harder to scratch.
What's great about it: quiet, gentle, cleans clothes
What's not so great: cost
I would recommend this to a friend!
Quality
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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