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Customer Reviews Collected from Samsung US |
Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 71 reviews
5 Stars
41
4 Stars
8
3 Stars
6
2 Stars
3
1 Star
13
70%of customers recommend this product.
(
47 out of
67)
Customer Reviews for Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
5
Delivered just today.
on October 15, 2016
Posted by: AlwaysGetsADeal
Expertise:Expert
Had it delivered today and it's looking good. It was the only fridge the local retailer had that would fit in our RV trailer and it seems to be of the highest quality. It's 25% larger then the one it replaced but has just a 1.1 amp draw versus the 5.6 amp draw of the previous fridge. It's also powerful as it cooled the fridge down from 80F to 34F in under 2 hours and the freezer section will hit it's mark of -2F in under 3.
Pros: low power consumption
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
no space for gallon of milk no place for my brita filter
on December 30, 2016
Posted by: Hecla55
from Florida
Expertise:Expert
I aid that frig it is not well divided ther is no place for a gallon of milk cannot put orange juice in the door or a brita filter for water. The inside space is not well organised and I fell that I dont have enough for my money
I'm not happy at all for the frig other appliances are well.
Pros: Realistic color
Cons: Did not meet expectations, insuffisant interior space
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 8, 2022
Hi Hecla55,
I can understand your disappointment about the design of the Samsung refrigerator. You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144675606
Thank you for choosing Samsung, and have a great day!
^Rainly
I can understand your disappointment about the design of the Samsung refrigerator. You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144675606
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
Leaks into crisper drawer
on August 10, 2019
Posted by: HTLef
nice design and looks good, but water pools in the crisper drawers. apparently this is a pretty common problem with this model. going to unfortunately be replacing it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, August 13, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
1. Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Total disappointment
on December 10, 2019
Posted by: Brenda
from Idaho
we've had this appliance only three years. something is leaking into the crisper drawers, and we've not been able to figure out where it's coming from. now, the ice maker has quit making ice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 11, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns, and provide you a link to assist you with finding a local certified Samsung service center if troubleshooting did not reslove your concerns.
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
• Service Center Locator: http://bit.ly/2ssxImE
Thank you for being a Samsung customer! ^Cat
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
• Service Center Locator: http://bit.ly/2ssxImE
Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Wet moldy mess
on June 11, 2020
Posted by: JonA
from Logan Utah
[This review was collected as part of a promotion.] something leaks water into the bins. looks like others have the same problem. any fix samsung?
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 27, 2020
Hello! Here's a troubleshooting link that'll help resolve any leaking concerns that you may have https://bit.ly/3b1IqWw Thank you for being the best part of Samsung! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Frozen
on September 29, 2020
Posted by: Trenton
from Saint Paul, Minnesota
i've had this fridge maybe 5 years now, first year or so, the lower drawers filled with water. after that i've had to unplug and thaw the fridge few times a year. twice i've also had to also thaw the freezer due to a frozen ice maker line. i've tried the copper wire hack on the defroster in the drain hole with no success, perhaps defroster is completely dead now)
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 30, 2020
We are grateful for this detailed review and appreciate your bringing this to our attention. We want to get this back working so you can go back to enjoying your product. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Junk. Poorly engineered.
on October 4, 2023
Posted by: JessMac
from Quakertown, Pa
Bought this is 2020 and after a year, it was a nightmare. The defrost system constantly freezes so fridge will get too warm and the freezer too cold. We repeatedly replaced parts and finally we’re throwing it out and replacing it with anything other than a Samsung.
Response from Samsung USBy SEA Care, SEA Care, October 5, 2023
Hi JessMac,
Thank you for choosing Samsung for refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Thank you for choosing Samsung for refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design - disappointed in this product
on November 3, 2018
Posted by: KrisBert
from Burke, VA
Expertise:Intermediate
We bought this refrigerator a little over a year ago and started having problems with it less than a year after we bought it. It always has frost in the freezer, and we do not have it set at an unreasonably cold temp. Additionally, for the last few months, we have been getting water in the crisper drawers in the refrigerator. My husband took the back off of the inside and found that the tube to drain the water is frozen because the metal tab from the heating element is very small. Looks to be a flaw in this design and we are so disappointed that we bought this. We truly will never buy a Samsung refrigerator again as the one we replaced was also Samsung (6 years old). We should not be having problems after only a year, especially considering how much these items cost.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello KrisBert,
Thank you for bringing this to our attention. We understand how inconvenient it is to have issues with your Samsung refrigerator, such as excessive frost in the freezer and water in the drawers. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you may check for the frost issues with your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide you can try for water leaking, which may help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370463
-Angelica
Thank you for bringing this to our attention. We understand how inconvenient it is to have issues with your Samsung refrigerator, such as excessive frost in the freezer and water in the drawers. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you may check for the frost issues with your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide you can try for water leaking, which may help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370463
-Angelica
Written by a customer while visiting Samsung US