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Customer Reviews Collected from Samsung US |
Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 71 reviews
5 Stars
41
4 Stars
8
3 Stars
6
2 Stars
3
1 Star
13
70%of customers recommend this product.
(
47 out of
67)
Customer Reviews for Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
2
Keeps items cold
on January 16, 2019
Posted by: Ttjga
from Minnesota
Expertise:Intermediate
Second Samsung fridge I have purchased. Last one was 5 years ago in a previous house and we loved it. This one is a different story. The seals need constant up keep because they grow mold. The shelves are cheap plastic that bend when you fill the fridge. There are one 2 spots for a gallon of milk and they must be on the door. If you configure the shelves just right you can squeeze a gallon of milk on them buy tipping the jug sideways, pushing the other shelf up and turning it upright. The cheese draw moves around but doesn't lock in place, you can't open it with out opening both doors. The veggie bins are completely way to large. I can fit 4 whole chickens to thaw in one drawer, which is only nice when you need to thaw that much at once. Otherwise its wasted space, even with one full of vegetables. Theres only 4 slots for the shelves with no center supports, so the shelves sag with any loading of the fridge. At 6 months of use the slides for the freezer are loosing ball bearings. The door bins also have minimal positions, so larger condiment bottle must go on shelves. Loved our old 36in fridge and for the same price point, this one was designed horribly and it a major let down in quality.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Looks pretty, but...
on November 13, 2017
Posted by: Unlucky17
from St.Pete, Fl
Expertise:Expert
I have had this refrigerator for approximately one month; it makes awful loud spontaneous noises, as if it were getting ready to “short circuit”.; when it is operating “normally”, it is fairly quiet. There is a constant dripping of condensation at the seal of the French doors( this leaks onto the gasket of the freezer; there is a thin ice crust layer on the bins do the freezer at all times, and I do not have the ice maker on nor is it even connected. Navigating the Samsung website is tedious, at best. My suggestion is to look elsewhere for a functioning, trouble free appliance.
Pros: fits the kitchen design
Cons: Did not meet expectations, Poor quality, noisy and seemingly poorly designed appliance, difficult to keep the ss surface clean
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Johnny, Samsung Care, May 25, 2018
I see you're disappointed because of this, I believe I can help you, here I will leave a link where you will find some helpful information that could help you with these symptoms: https://bit.ly/2xcpdBd
If you still have any more concerns after following these steps, please contact us via our live chat: https://bit.ly/2qLSIlI Facebook and Twitter: @Samsungsupport or you may call us at the 1-800-SAMSUNG.
^Johnny
If you still have any more concerns after following these steps, please contact us via our live chat: https://bit.ly/2qLSIlI Facebook and Twitter: @Samsungsupport or you may call us at the 1-800-SAMSUNG.
^Johnny
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Refrigerator
on September 6, 2019
Posted by: R Campos
from Great Philly Area
[This review was collected as part of a promotion.] 20cu but really looks like a 25cu... everything fits inside... shelfs are so pratical... i love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 9, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Dead in a year and a half
on June 10, 2018
Posted by: BigMike0369
from North Carolina
Expertise:Intermediate
I don't like adding reviews that show ugliness but I am unhappy today. We have had this beautiful state of the art piece of equipment and its dead. Yesterday we started hearing a noise coming from the back of the refrigerator and four hours later it died. We thankfully have the Lowes extended warranty but of course like anything else it happened on Saturday at 2:30pm. Everyone knows at this time, no one is coming.
In a nutshell, Tuesday they are coming to look at it, and my hopes are they credit it and I will buy something else.
In a nutshell, Tuesday they are coming to look at it, and my hopes are they credit it and I will buy something else.
Pros: Bright display, Realistic color
Cons: Did not meet expectations, Poor quality, lasted less than 2 years
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello BigMike0369,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator makes a noise and then dies. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the guide you can check to understand your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF20HFENBSG/US
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442671
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator makes a noise and then dies. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the guide you can check to understand your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF20HFENBSG/US
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442671
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Fit through tight doorway
on January 20, 2015
Posted by: LoveLaneKitchen
from Brooklyn, NY, USA
Expertise:Expert
I am very pleased with this refrigerator. We chose it primarily because it was the French door style without an in-door water/ice dispenser, which we were looking for. Also because it measured 26 1/4" deep with the doors removed; so it fit through the 26 1/2" kitchen doorway. It was great value for the money. It looks nice. LED lights inside.
The only design quibble I might have:
If they made the right hand crisper drawer a little smaller, I could pull it open without having to open the left hand door.
The only design quibble I might have:
If they made the right hand crisper drawer a little smaller, I could pull it open without having to open the left hand door.
Pros: good value, fits into a tight space
Cons: minor design flaw
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond pleased!!!
on August 3, 2019
Posted by: Anonymous
from Lyndhurst, Va
[This review was collected as part of a promotion.] extremely happy. super efficient, very quiet, and functions flawlessly. samsung will always be our first choice!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 6, 2019
Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Low amp draw (3 amp), Quiet, Long Limited Warranty
on October 7, 2018
Posted by: Oregon rver
from Eugene, Oregon
Expertise:Expert
We bought this to replace our RV refrigerator with a residential refrigerator. I and my wife are extremely pleased with the upgrade. The unit is extremely quiet, quietest refrigerator I've ever owned. Installed easily thru 27 1/2 high side window. I read allot of the shortcomings prior to buying, negative reviews etc., none were offsetting to the advantages of this unit. The rv installer for this unit told me they have never had a defective Samsung or one come back to them because of failure. I have used this installer for over 10 yrs and know them to be truethful. This goes along with my 30 plus years in the rv industry and never having a rv customer regret having the residential refrigerator in their rv.
Now my refrigerator easily stays at 40 degrees and the freezer a -2 degrees.
Samsung Limited Warranty in the U.S. is as follows: One (1) year Parts and Labor on Refrigerator Five (5) years Parts and Labor on sealed Refrigeration system only which includes the compressor, evaporator, condenser, drier, and connection tubing. and since this model has the Digital Inverter: Ten (10) years Parts and Five (5) years Labor on Digital Inverter Compressor.
I appreciate their web site that lets you register all your Samsung products and keep track of warranties, and lets you be notified of any recalls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Constant defrost problem
on July 7, 2018
Posted by: Timetobuyareplacement
from Seattle, WA, USA
Purchased product 2 years ago. First repair call was after 1 year. The back of the refrigerator freezes up and the fan makes noise. Have to defrost by removing all the food, shelves and back cover. Then defrost by hand. We have repeated this monthly, then bi-monthly and now weekly. Do not buy this product
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator freezing up and the fan making noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT18M6215WW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144431018
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator freezing up and the fan making noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT18M6215WW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144431018
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US