 |
Customer Reviews Collected from Samsung US |
Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 71 reviews
5 Stars
41
4 Stars
8
3 Stars
6
2 Stars
3
1 Star
13
70%of customers recommend this product.
(
47 out of
67)
Customer Reviews for Samsung - 19.4 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
2
Love the look and feel but just dont work right
on February 5, 2020
Posted by: Badboychronic
from Roanoke ,Va
[This review was collected as part of a promotion.] had a problem with it freezing up and the water would build up in one of the drawers from it . the temp also does not go to the 34 degrees
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
• Refrigerator or Freezer Cooling Issues: http://bit.ly/2Eg3RFE
Thank you for being a part of the Samsung family! ^Cat
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
• Refrigerator or Freezer Cooling Issues: http://bit.ly/2Eg3RFE
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Sleek look poor quality
on October 10, 2021
Posted by: LANI
from OR
less than 1 yr that i bought this im already having problem! the freezer pifht went out, i cant find help with product number to replace the light. always have problem with the icemaker! if its working then it doesnt stop making ice and if i turn off the icemaker and turn it back on after couple days then it will not work for awhile. also for some reason the water keeps draining in the refrigerator drawer and icing over.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, October 11, 2021
Thank you for sharing this with us and providing your feedback. I realize this has to be an inconvenience for you. I understand you have multiple problems with your appliances. If you would like us to assist you with any concerns; we're always here for you. Please reach out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143779040
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143779040
Written by a customer while visiting Samsung US
Customer Rating
1
Nope
on October 12, 2021
Posted by: Mad Customer
Never again! shortly after purchase, fridge was leaking water into veggie drawers and underneath them. sometimes there's literally a gallon or more in a drawer! i am unable to get anyone to work on this refrigerator and told it will keep reoccurring. spend your money elsewhere!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, October 13, 2021
I can see how this has been difficult dealing with your unit leaking. I would like to thank you for leaving your feedback for us, so we can better our products and services. I was able to come across some troubleshooting steps that may assist you with its concern. Try heading over to the link below and let us know if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Written by a customer while visiting Samsung US
Customer Rating
4
Soo spacious and holds all my Italian favorites
on June 29, 2022
Posted by: TereeB
from Palmyra, NJ
[This review was collected as part of a promotion.] We purchased this after coming home to a broken fridge. We cannot believe we waited this long to upgrade. We love the size and performance. My husband has major back issues and the design makes it easier for him to access what he is looking for. We are soo happy!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
DONT BUY
on December 2, 2022
Posted by: Out of luck
Here's that awful noise just after one year just like people said in the reviews. I can hear it all through my house. Very disappointing. I'm distraught after spending so much since I've had over 15 year old fridges that NEVER have sounded like this. I had bought a oven and have issue woth it also.
Response from Samsung USBy Carrie Galvan, SEA Care, December 6, 2022
We want to ensure that your refrigerator functions correctly. Let us help with the noise of your Samsung unit.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to page 38 of the user manual for other solutions when you hear unusual sounds from your refrigerator.
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to page 38 of the user manual for other solutions when you hear unusual sounds from your refrigerator.
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
5 Years Old Terrible from Day 1 (Model#RF20HFENBS
on May 25, 2023
Posted by: Samsung Never Again
from Philadelphia, PA
Water condenses and collects in crisper drawers, submerging all contents in 2 to 3 inches of water.
Refrigerator is set at 34 degrees and oscillates between 31 to 49 degrees. Food spoils fast.
This product should be recalled for food safety reasons.
This company should not have to send internet links to concerned customers for these kind of problems (read previous review and company responses for similar water pooling issues, as well as loud noises).
We have other Samsung appliances, which our new home came with, (perhaps because of deep discounts for home builders?), but in hindsight, we would rather have bought our home without any of these Samsung appliances, as they all have inconvenient quirks or design flaws (the dishwasher beeps from the slightest touch,—if you are leaning against the counter where it is installed, the stove is very difficult to clean, the insulating gasket for the oven does not completely seal at the top, the timer and bake settings on the stove & oven are not logical in functionality).
We’re buying a new fridge soon, and can’t wait to get rid of this abomination. The stove & oven will be replaced next.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Hi there,
Getting you assisted with your fridge is what we strive for.
Here are some links to learn more details on what is causing condensation and its fixes, additionally, setting the right temperature in your refrigerator. Please watch the embedded video from 00.55 to 01.55 minutes for instructions on how to clean the door seals.
Condensation, moisture, or mold between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
For setting the temperature, please refer to pages 27-29 of the refrigerator's user manual:
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
For fast resolution, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145835036, to help our team pull up your information when you message us.
Have a great day.
-John
Getting you assisted with your fridge is what we strive for.
Here are some links to learn more details on what is causing condensation and its fixes, additionally, setting the right temperature in your refrigerator. Please watch the embedded video from 00.55 to 01.55 minutes for instructions on how to clean the door seals.
Condensation, moisture, or mold between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
For setting the temperature, please refer to pages 27-29 of the refrigerator's user manual:
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
For fast resolution, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145835036, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great efficient fridge
on October 14, 2023
Posted by: Pauly
So happy with it, had for 3 years so far. Very efficient and fit our space perfectly.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US