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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 852 reviews
5 Stars
505
4 Stars
93
3 Stars
65
2 Stars
35
1 Star
154
77%of customers recommend this product.
(
439 out of
569)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: Anonymous
from Los Angeles, CA
Verified Purchase:Yes
You have not updated your driver for the printer and I can no longer use these cartridges.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] First, it wouldn't even recognize a cartridge was in the slot. Then it printed maybe 15 copies before it looked like it was running out of ink. Then it said it detected it was a counterfeit. I will never by another inkjet or HP printer. I'm done.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Jedye
from Angel Fire, NM
Verified Purchase:Yes
I bought this cartridge in early June. It printed about 4 pages and no it is out of ink. Every time I try to print, I get a blank page
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, July 29, 2021
Hi,
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective, or the maintenance routines might have caused this. A few drops of ink here and there are used to keep the inkjets cleared and ready for your next print job. Over a period of time, they can add up.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out. The routine might need to be run more than once to clean out the clogs completely.
To prevent these problems:
- Turn the printer off when it is not being used
- Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective, or the maintenance routines might have caused this. A few drops of ink here and there are used to keep the inkjets cleared and ready for your next print job. Over a period of time, they can add up.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out. The routine might need to be run more than once to clean out the clogs completely.
To prevent these problems:
- Turn the printer off when it is not being used
- Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ink replace cartrid HP
Verified Purchase:Yes
I bought this a month ago, opened it yesterday and when was using printer, ink does not consistently print out so is worthless.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Susan Y
from Colorado Springs, CO
Verified Purchase:Yes
Unfortunately the cartridge I received is a bad one. It will not print. I have tried everything. Reseated it, cleaned it about 4 times, and wiped the print head down. It won't work and I don't have enough money to replace it again so soon. I wish I could afford one of the new printers that can be used with the program for sending replacement ink.
I would recommend this to a friend!
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Ink will not disburse ,it seems this happens when you order the larger cartridge. I will not order again. Also delivery time seemed slow.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda, HP Care, February 14, 2022
Hi there Diana,
I read your review and noticed you have several concerns. I am listening and will attempt to address all of them. If the ink isn't dispersing, ensure that all tape around the cartridge is removed. The cartridge must snap into the cartridge holder firmly for printing. If the issue is something else, support offers diagnostic help. As for the delivery, I sincerely apologize. Supply chain delays are more common this year. The return processing occurs at www.staples.com/sbd/content/help/shipping/.
Amanda
HP Care
www.hp.com/support/
I read your review and noticed you have several concerns. I am listening and will attempt to address all of them. If the ink isn't dispersing, ensure that all tape around the cartridge is removed. The cartridge must snap into the cartridge holder firmly for printing. If the issue is something else, support offers diagnostic help. As for the delivery, I sincerely apologize. Supply chain delays are more common this year. The return processing occurs at www.staples.com/sbd/content/help/shipping/.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Durene
from East Grand Forks MN
Verified Purchase:Yes
I cannot get any black ink to print. I've cleaned the printer heads several times. Help
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Uquaebach
Verified Purchase:Yes
Minimal Usage Previous cartridges dry out before 1/3 advertised Capacity
Written by a customer while visiting hp.com