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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 852 reviews
5 Stars
505
4 Stars
93
3 Stars
65
2 Stars
35
1 Star
154
77%of customers recommend this product.
(
439 out of
569)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: HappyConsumer
from WV
Verified Purchase:Yes
I bought this ink awhile back because my printer kept saying I was about out. I still have not had to replace the ink cartridges. My husband always said to use this ink because it was the best.
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
The cartridge did not work. Only printed parts of
on June 27, 2018
Posted by: Cfesta4
from Pa
Verified Purchase:Yes
The cartridge did not function well. Initially printer did not recognize the cartridge. Finally did. Then Only printed parts of the document and other parts were blurry or faded.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Mary, HP Care, June 29, 2018
Hi,
I am sorry that you are having these printing problems.
Your printhead might need to be cleaned. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch.The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
Mary
HP Care
hp.com/support
I am sorry that you are having these printing problems.
Your printhead might need to be cleaned. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch.The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Gramazon26
from Florida
Verified Purchase:Yes
I feel stupid and don't know to purchase the right size ink container for my black ink!
The colors always come in the narrow containers but the black comes in both narrow and wide containers. Every time I try to order the narrow one I still get the wide one. WHAT AM I DOING WRONG? PLEASE ENLIGHTEN ME!
its a good product but confusing. I ordered 3 packs and they are ALL WIDE!
The colors always come in the narrow containers but the black comes in both narrow and wide containers. Every time I try to order the narrow one I still get the wide one. WHAT AM I DOING WRONG? PLEASE ENLIGHTEN ME!
its a good product but confusing. I ordered 3 packs and they are ALL WIDE!
Pros: Affordable
Performance
5
Response from hp.comBy Mary, HP Care, July 6, 2018
Hi,
I am sorry that this happened, but if you ordered the HP 564 2-Pack (as this comment shows you did), then you should have gotten the narrow container version.
It is the HP 564XL that is the wider version, and I'm not sure why you would have been sent that if the order was for the other kind. A lot of people prefer that size because it usually is a better value if you print a lot.
Mary
HP Care
hp.com/support
I am sorry that this happened, but if you ordered the HP 564 2-Pack (as this comment shows you did), then you should have gotten the narrow container version.
It is the HP 564XL that is the wider version, and I'm not sure why you would have been sent that if the order was for the other kind. A lot of people prefer that size because it usually is a better value if you print a lot.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Rcarol
from Tampa, FL
Verified Purchase:Yes
I've been purchasing the HP 564 Black ink cartridges ever since I bought my HP 5520 All-in-one printer and have always been happy with how sharp the printing is, even down to the end of the cartridge.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Firefly2689
from Birmingham, AL
Verified Purchase:Yes
I bought the black original ink cartridges. Very easy online purchase. I am an HP user from way back. Always consistent! Great products
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: mckew
from south lyon, michigan
Verified Purchase:Yes
long time hp satisfied customer! Cartridges have never failed me. I have a Hp laptop & printer
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Nybrian
from Brooklyn, ny
Verified Purchase:Yes
Purchased a set of new cartridges in attempts at fixing my printer that suddenly stopped printing black. This was the second new cartridge and after a lot of frustration trying to clean print head I gave up. Should have not wasted my money
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, August 7, 2018
Hi,
I am so sorry that the printer is not printing black and for the frustration that has caused you!
It sounds like you have done the right thing by cleaning the printhead. Sometimes, if the nozzles are badly clogged, you would need to do the cleaning multiple times, or replace the printhead (if it is replaceable - it has a latch on the side).
If cleanings do fix the problem, it could be that the printer was turned off by using a power strip or a switch. The printer should always be turned off using the power button on the printer itself. That allows the printer time to protect the printhead from excess drying.
If there is anything else that we can help with, contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I am so sorry that the printer is not printing black and for the frustration that has caused you!
It sounds like you have done the right thing by cleaning the printhead. Sometimes, if the nozzles are badly clogged, you would need to do the cleaning multiple times, or replace the printhead (if it is replaceable - it has a latch on the side).
If cleanings do fix the problem, it could be that the printer was turned off by using a power strip or a switch. The printer should always be turned off using the power button on the printer itself. That allows the printer time to protect the printhead from excess drying.
If there is anything else that we can help with, contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: BarbP713
from Lexington Kentucky
Verified Purchase:Yes
Good quality ink and the cartridges are very easy to load into the printer.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com