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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 852 reviews
5 Stars
505
4 Stars
93
3 Stars
65
2 Stars
35
1 Star
154
77%of customers recommend this product.
(
439 out of
569)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: 150jane
from california
Verified Purchase:Yes
seems to work just fine we'll see how long it lasts
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: model a nut
from davison mi
Verified Purchase:Yes
all cartridge worked except black didni seem to have any ink in it
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Mouthpiece
from Thonotosassa, FL
Verified Purchase:Yes
Quality ink. Works great. Delivers clear print! Reasonably priced
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Kenspike
from Nashua New Hampshire
Verified Purchase:Yes
I was unable to print Black but my cartridges were very old. I decided to try a new set of inks. Unfortunately the black still does not work. I assume I could get the printer repaired. But it might be more straightforward to buy a new one.
Can you recommend a model for home use - light duty - but good quality
Can you recommend a model for home use - light duty - but good quality
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sued56
from Oklahoma City, Oklahoma
Verified Purchase:Yes
I have always been pleased with HP ink products and printer supplies.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SueDeg
from Fairport, NY
Verified Purchase:Yes
We have tried using the new black ink cartridge several times. It always comes out spotty, with parts of words missing. When we print in color, the type is clearer, but still spotty. I ended up printing out the tax form and filling it in by hand so I was sure the IRS would be able to read it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, June 5, 2020
Hi,
I'm sorry that you didn't have a good experience with the cartridge you received. However, it might not be the cartridge itself at fault.
It is likely that the printhead is clogged and not letting the ink through all of the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once, if the printhead is badly clogged.
If it appears that it is the cartridge and it has poor performance is due to a defect or damage, the return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with the cartridge you received. However, it might not be the cartridge itself at fault.
It is likely that the printhead is clogged and not letting the ink through all of the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once, if the printhead is badly clogged.
If it appears that it is the cartridge and it has poor performance is due to a defect or damage, the return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: roym
from buxton OR
Verified Purchase:Yes
worked great but I would have preferred the XL size for black ink but I didn't see the option to do it
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Samirah
from Pennsylvania
Verified Purchase:Yes
The HP ink refills work fine. Printer is old but responds best to the HP Cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com