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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 852 reviews
5 Stars
505
4 Stars
93
3 Stars
65
2 Stars
35
1 Star
154
77%of customers recommend this product.
(
439 out of
569)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: None112
from Tennessee
Verified Purchase:Yes
All the HP 564 cartridges I use last for less than 30 pages, even the XL cartridges. I only use the HP Photosmart 7510 printer occasionally, and must replace cartridges frequently.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, June 5, 2020
Hi,
I'm sorry that you didn't have a good experience with HP 564 cartridges you received. It does seem like you should have gotten to use those more.
There is a possibility that the maintenance routines caused part of this. The tiny nozzles that spray the ink onto the paper get clogged easily. It is necessary to spray a drop of ink through them occasionally to ensure that they stay clear.
Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the nozzles are protected from excess drying.
When it appears that poor page yield was due to a defect, please exchange the cartridge. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with HP 564 cartridges you received. It does seem like you should have gotten to use those more.
There is a possibility that the maintenance routines caused part of this. The tiny nozzles that spray the ink onto the paper get clogged easily. It is necessary to spray a drop of ink through them occasionally to ensure that they stay clear.
Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the nozzles are protected from excess drying.
When it appears that poor page yield was due to a defect, please exchange the cartridge. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: blackie2
Verified Purchase:Yes
I never could have imagined how black an ink color could be! But this really is black. I mean it said it would be black, but wow!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: jammyjam
Verified Purchase:Yes
Unfortunately it is not working for my HP6520. Waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, June 23, 2020
Hello,
I'm sorry that you didn't have a good experience with the cartridge. That is unfortunate.
If it appears that its poor performance is due to a defect, please return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with the cartridge. That is unfortunate.
If it appears that its poor performance is due to a defect, please return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from California
Verified Purchase:Yes
The cartridge was the wrong thickness and I DON'T FIND ANYTHING ON THE PACKAGE OR THE AD THAT TELLS ME WHAT THICKNESS I AM ORDERING. MY PRINYER NEEDS BOTH CARTRIDGES IN ORDER TO ORPERATE.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: mc12
from scottsdale az
Verified Purchase:Yes
The small ink cartridge was mis-labeled as it was large size like the photo xl.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Webe
from Alba Texas
Verified Purchase:Yes
wow easy to order and fast delivery better than going to the store
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: bemish
from Illinois
Verified Purchase:Yes
It's an ink cartridge that fits my printer. It makes sense to purchase one made by the manufacturer of the printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Zerro
from Pacifica
Verified Purchase:Yes
After installing the 564 cartridge, no ink when printing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, July 15, 2020
Hello,
I'm sorry that you didn't have a good experience with the cartridge. I can understand if you are unhappy.
It is possible that the printhead inside the printer is clogged and not letting the ink pass through it onto the paper. You can use the automatic cleaning option from the printer's menu to help get rid of the clogs.
If that does not work, and it appears that the cartridge is faulty, please return it. Our return process is covered, step-by-step at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with the cartridge. I can understand if you are unhappy.
It is possible that the printhead inside the printer is clogged and not letting the ink pass through it onto the paper. You can use the automatic cleaning option from the printer's menu to help get rid of the clogs.
If that does not work, and it appears that the cartridge is faulty, please return it. Our return process is covered, step-by-step at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com