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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 852 reviews
5 Stars
505
4 Stars
93
3 Stars
65
2 Stars
35
1 Star
154
77%of customers recommend this product.
(
439 out of
569)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: Steve 77
from Gainesville, Florida
Verified Purchase:Yes
I bought product a few weeks ago. Easy to install. Clear beautiful photos.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tchotchkes screwd
from Maryland
Verified Purchase:Yes
The ink I guess is fine although I still can't print and couldn't get anyone to help me. So now I bought a new printer for a little more than the cost of the ink I just bought from you. Have to find someone who can use this ink. The colors print fine but the black doesn't print.
I would recommend this to a friend!
Features
2
Performance
1
Written by a customer while visiting hp.com
Posted by: GRAM 45
from In heart of WI
Verified Purchase:Yes
The first of the cartridges is in the printer and it prints with gaps of white. Have tried reinstalling it twice. Directions do not include troubleshooting. This is not the first purchase or install. Have had HP printer for a few years.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, September 30, 2020
Hello Gram,
While it is great that you got the order in a timely manner, I'm so sorry that you had troubles with the first cartridge.
Usually printing problems like that are due to clogs in the printhead, not something wrong with the cartridge itself. You can run the cleaning routine from the printer's menu to clear out the clogs. It might need to be run more than once if the inkjets are badly clogged.
If it does appear to be the cartridge, step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
While it is great that you got the order in a timely manner, I'm so sorry that you had troubles with the first cartridge.
Usually printing problems like that are due to clogs in the printhead, not something wrong with the cartridge itself. You can run the cleaning routine from the printer's menu to clear out the clogs. It might need to be run more than once if the inkjets are badly clogged.
If it does appear to be the cartridge, step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Bethw86
from Camp hill pa
Verified Purchase:Yes
HP cartridges are consistently great and always dependable!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Clermont Ga.
Verified Purchase:Yes
Just installed ink in closed pouch but is As is dried up
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, November 5, 2020
Hi Steve,
I was unhappy to learn that you did not have a good experience. However, if the ink level indicates there is ink in the cartridge, you probably need to use the cleaning routine from the printer menu to clean the printhead.
If there is no ink, please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I was unhappy to learn that you did not have a good experience. However, if the ink level indicates there is ink in the cartridge, you probably need to use the cleaning routine from the printer menu to clean the printhead.
If there is no ink, please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Macj
Verified Purchase:Yes
I just bought them and first use my printer saying ink drying
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, November 5, 2020
Hi,
I was unhappy to learn that you did not have a good experience. However, it does not appear that this is a cartridge-related issue
Depending on your operating system and the app you are using to send the printout, the message can probably be controlled using the advanced printing option settings.
Mary
HP Care
hp.com/support
I was unhappy to learn that you did not have a good experience. However, it does not appear that this is a cartridge-related issue
Depending on your operating system and the app you are using to send the printout, the message can probably be controlled using the advanced printing option settings.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: TDawn
Verified Purchase:Yes
Shipped quickly and was packaged adequately. Worked perfectly
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Choco28
Verified Purchase:Yes
It good but ink runs out too fast after purchasing and printing for a few .
Written by a customer while visiting hp.com