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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 852 reviews
5 Stars
505
4 Stars
93
3 Stars
65
2 Stars
35
1 Star
154
77%of customers recommend this product.
(
439 out of
569)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: SwtJudy
from Pittsburgh, PA
Verified Purchase:Yes
I buy the HP 564 2-pack always, & they work great everytime!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dobiemom
from MSP
Verified Purchase:Yes
OEM ink replacement cartridges - great quality ink
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: LinW1
from South Carolina
Verified Purchase:Yes
I purchased this recently ink cartridge and I am so happy!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Shirl80
from VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I always buy the bundled ink packages because i get more for my money.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: chuckie111111111
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ink sure went quicker than normal!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Mary, HP Care, January 18, 2021
Hi Chuckie,
I am sorry that the cartridge didn’t last long for you. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
Perhaps you were printing denser printouts with this cartridge. Ink usage determines how long it lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
If the poor performance you experienced appears to be due to a defective cartridge, please check about returning it to us. Step-by-step instructions for completing the return and exchange process is covered at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the cartridge didn’t last long for you. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
Perhaps you were printing denser printouts with this cartridge. Ink usage determines how long it lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
If the poor performance you experienced appears to be due to a defective cartridge, please check about returning it to us. Step-by-step instructions for completing the return and exchange process is covered at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Ally O
from Mass
Verified Purchase:Yes
This is the same size as the XL so it doesn't fit in the smaller spot and without that, I can't print.
No, I would not recommend this to a friend.
Features
1
Response from hp.comBy Mary, HP Care, January 27, 2021
Hi Ally,
I'm sorry for the confusion and that the cartridge wasn't what you expected. It is still a correct cartridge for your printer, just not the Photo one you wanted. It should fit into the slot for the black cartridge.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024
Mary Chris
HP Care
hp.com/support
I'm sorry for the confusion and that the cartridge wasn't what you expected. It is still a correct cartridge for your printer, just not the Photo one you wanted. It should fit into the slot for the black cartridge.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024
Mary Chris
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Team 2 much
from Virginia
Verified Purchase:Yes
Works great, price was great for two cartridges. I wish the color came the same
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
HP ink always gets the job done, and of course the multi-packs are the best deal. The only caution I would give to others is not to depend on the page estimates (number of pages each ink cartridge will print). In my experience they have seriously over-estimated the number of pages. I know HP uses some kind of "accepted" standard in showing page estimates, but whoever came up with that is probably not an end-user of the product.
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com