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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Photo Black
Average Customer Rating:
4.1
Rating breakdown 320 reviews
5 Stars
211
4 Stars
25
3 Stars
24
2 Stars
14
1 Star
46
82%of customers recommend this product.
(
119 out of
146)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Photo Black
Posted by: Deborah 35
from Garner, North Carolina
Verified Purchase:Yes
I bought this a month ago and I am so glad I did! When I ordered 564 Ink Cartridges from your company it is of very high quality and your prices are very reasonable. I will definitely order from your company again.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: ajok
from Cleveland
Verified Purchase:Yes
Installed cartridge, used once and in three months the cartridge is empty.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Mary, HP Care, July 31, 2018
Hi,
I'm sorry to hear that the Photo cartridge was only used once and is now not working. However, we might be able to fix it.
Since it worked OK at first, I'm going to take a guess that the printhead needs cleaning. If it does, that is a pretty easy process. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the printhead is protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If it was just a defective genuine cartridge, you can contact HP support for a replacement as long as the warranty date (printed on the cartridge) has not passed: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry to hear that the Photo cartridge was only used once and is now not working. However, we might be able to fix it.
Since it worked OK at first, I'm going to take a guess that the printhead needs cleaning. If it does, that is a pretty easy process. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the printhead is protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If it was just a defective genuine cartridge, you can contact HP support for a replacement as long as the warranty date (printed on the cartridge) has not passed: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SamJ156
from Rochester, NY
Verified Purchase:Yes
The Good: Print quality is excellent. Blacks are very good and colors are vivid.
The Not So Good: Cartridges do not last very long..............
The Not So Good: Cartridges do not last very long..............
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Toeni
from Idaho Falls Idaho
Verified Purchase:Yes
I bought these cartridges that same as always but the colors are very poor they’re not vibrate and bright like usual not happy at all
Written by a customer while visiting hp.com
Posted by: CountryGirl1
from Louisiana
Verified Purchase:Yes
My HP printer requires 4 small cartridges and one larger black one. Current color cartridge packs do NOT include the small black cartridge. I despaired of locating this one until I learned that it is labeled a “photo” cartridge. I thought I was going to have to purchase a more up to date printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ace 21
from Amanda, Ohio
Verified Purchase:Yes
I bought this for my photo printer because I could not find it in the store
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Janicefaye
from Independence Mo
Verified Purchase:Yes
I purchased this ink when my printer was acting up, not printing black clearly or at all. Once I installed it I no longer need a new printer. Great savings!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: go away and leavce me alo
Verified Purchase:Yes
its an ink cartridge. I put in my printer, it works.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com