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Customer Reviews Collected from Samsung US |
Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 72 reviews
5 Stars
41
4 Stars
11
3 Stars
2
2 Stars
5
1 Star
13
73%of customers recommend this product.
(
51 out of
70)
Customer Reviews for Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Customer Rating
5
OTR Microwave for kitchen remodel
on April 13, 2016
Posted by: CharlesCC
from South Dakota
Expertise:Intermediate
We got the OTR microwave to match our Samsung slide-in stove. It works great, and was east to install. Concerning the design, the display could be a little easier to engage. The over range lights, and the fan, and even the timing settings could be easier to find/push. It seems like the displays are very small and that you have to hit just the right spot with your fingers, resulting in repeated jabbing at where you think the buttons are; maybe this will improve as we get used to the device. The other issue is the loudness of the fan. There are four settings and it is very powerful (and we are venting it inside) BUT it sounds like an aircraft engine. Surely Samsung could figure out how to diminish this distracting noise. Overall, it is still a very nice microwave. I would still purchase it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A princess of my kitchen!
on April 18, 2016
Posted by: drpapak
from Tulsa, OK
Expertise:Intermediate
It is stainless steel, compact and powerful equipment in my kitchen. That is completely meet my expectations except some poor plastic connections that handle plastic connection part was broken easily after 3 months which is fixable part if you find the plastic connector but you have to buy whole handle with expensive part price. Overall, it is fancy, powerful, user-friendly, and specified functions for the most using process with sensor control. I strongly suggest this product for smart functionality homes after improving durability.
Pros: Realistic color, Bright display
Cons: Poor quality
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
nice looking but.......
on July 20, 2016
Posted by: Mrlefty
This is the second model of this microwave that i have purchase. The first was great microwave. But unfortunately I dropped it when we moved. The second was just as good at first. Then the buttons started would work at times and at times not. Now the light on/off will not work at all. I also have french door refrigerator that has problems at times with the buttons. I will not purchase another Samsung appliance since they both had the problems right after the warranty expired.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 25, 2022
Hi Mrlefty,
Thank you for your review. Our sincere apologies that the control panel occasionally works and the lights are not turning on and off. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave does not turn on/off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144838807, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for your review. Our sincere apologies that the control panel occasionally works and the lights are not turning on and off. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave does not turn on/off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144838807, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Nice look
on October 31, 2016
Posted by: Aminboro
Expertise:Expert
So far so good,great look,air suction is great,didnt have any issues so far,it mayches my other appliances
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Just over 1 year starting to experience power problems.
on January 9, 2017
Posted by: Anonymous
from Bethlehem, PA
Expertise:Expert
Items that i place in the microwave at times comes out warm. Can hear the swaying of power from the unit. Thinking of placing a call for service, but my pass experience would be to replace it because of the cost of fixing it.
Cons: Did not meet expectations, Poor quality, did not last 2 years
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 13, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that the items you put in your Samsung microwave come out warm at times, and you can hear the swaying of power from the unit. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide to try when your microwave has stopped heating or has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information on what to do when your microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500625
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the items you put in your Samsung microwave come out warm at times, and you can hear the swaying of power from the unit. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide to try when your microwave has stopped heating or has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information on what to do when your microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500625
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great Microwave
on September 14, 2017
Posted by: GACook
Expertise:Intermediate
Just purchased this microwave and it is wonderful. Cooks and heats up in a jiffy!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed
on May 11, 2018
Posted by: Luv2boat2
Expertise:Intermediate
We bought this microwave just over 2 years ago and since day 1 a few buttons have never worked. My fault that I never followed up with Samsung. Tried to set the clock and couldn’t because 8 does not work, very frustrating. Plus shows fingerprints after every use.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 12, 2022
Hello Luv2boat2,
Thank you for bringing this to our attention. We appreciate you letting us know that the buttons on your Samsung microwave stopped working. We apologize for the inconvenience this has caused you, mainly that only a few buttons have never worked since day one. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave's control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144395189
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the buttons on your Samsung microwave stopped working. We apologize for the inconvenience this has caused you, mainly that only a few buttons have never worked since day one. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave's control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144395189
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Touch buttons are ridiculous
on March 7, 2019
Posted by: hop along
from cleveland ohio
Expertise:Intermediate
The touch buttons on the glass screen work sometimes. It shouldn't be that hard to press the buttons but it takes many tries to get it to work.
This microwave came with the house we just purchased and it isn't that old but is a pain to us.
This microwave came with the house we just purchased and it isn't that old but is a pain to us.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US