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Customer Reviews Collected from Samsung US |
Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 72 reviews
5 Stars
41
4 Stars
11
3 Stars
2
2 Stars
5
1 Star
13
73%of customers recommend this product.
(
51 out of
70)
Customer Reviews for Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Customer Rating
1
Do not buy this product
on February 7, 2017
Posted by: JackieR
from Lutz, FL, USA
Expertise:Expert
Less than 2 years after purchasing this microwave it no longer works. A Service Technician who was at my home for an unrelated issue told me that he has made many calls to repair the touch pad on this model microwave. Two months after that conversation low and behold the touch pad went dead. Well the one year warranty has expired so it's on me to stand the cost to repair or replace the touch pad; as of this writing I am unaware of what the cost will be (waiting on the technician to schedule a visit). Not sure if it will be worth it to repair/replace the touch pad knowing that it may fail again. I am sure Samsung is aware of this design flaw, if not they should be speaking to Service Technicians who are raising the flag. I am disappointed!
FYI.... the Service Technician said that it's better to purchase models where the touch pad is on the side as apposed to across the bottom as in this model microwave, apparantly steam from the stove below riuns the touch pad.
FYI.... the Service Technician said that it's better to purchase models where the touch pad is on the side as apposed to across the bottom as in this model microwave, apparantly steam from the stove below riuns the touch pad.
Pros: looks good
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi JackieR,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675553
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675553
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful design inside and out
on August 5, 2014
Posted by: MadElephant
Expertise:Intermediate
Just installed it today and all tests checked out. I'm really pleased with the external look of a single panel running across the front with the buttons on the door rather than to the side. The lighting is brighter than others that I've seen, and the four-speed fan with double filtration system works well in my kitchen that does not have external venting. The interior has the same finish as my oven does, so I know it will be easy to care for.
The only downside of the experience is that the instruction manual included does not exactly match the microwave and some of the features are not explained there.
Pros: unique design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very low quality product
on September 28, 2016
Posted by: Anonymous
from Edina, MN
Expertise:Intermediate
The internal fan that cools the microwave broke in 1 year and the microwave shuts down if you use it for more than 3 mins.
This product is not made for quality, a simple part like a fan breaks in under a year. I don't recommend this microwave from Samsung
This product is not made for quality, a simple part like a fan breaks in under a year. I don't recommend this microwave from Samsung
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 9, 2022
Hello JohnEdina,
Thank you for bringing this to our attention. We appreciate you letting us know that the internal fan in your Samsung microwave broke causing the unit to shut down if you use it for more than three minutes. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when the vent fan in your Samsung microwave is weak.
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
I've included a link to our warranty page to learn more about the product warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number:
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the internal fan in your Samsung microwave broke causing the unit to shut down if you use it for more than three minutes. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when the vent fan in your Samsung microwave is weak.
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
I've included a link to our warranty page to learn more about the product warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number:
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a stylish and has great features.
on May 22, 2014
Posted by: MrKhan1
from Los Angeles, CA, USA
Expertise:Beginner
This has been the best microwave I have purchased throughout the years. The style and functions are incredibly easy to use . My family and friends love it and always asking me where I purchase it. Samsung is truly a great brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality
on January 10, 2017
Posted by: MRBTN
from Celina, TN 38551, USA
Expertise:Intermediate
Have had it for just over a year and use it every day!!! Easy to clean
Pros: large and cooks consistently
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Touch buttons don’t work
on September 9, 2018
Posted by: Annoyed and really annoye
from Spruce Grove, Alberta
Expertise:Expert
Absolutely hate this microwave. Just moved into a new house that has this. The touch panel doesn’t not work. You have to try your figures at differabt angles and pressure and still buttons won’t work consistently. Tried to turn the light off and now the stupid thing keeps wanting me to enter a time and weight no matter how many times I try to hit cancel. I’ve even tried flipping the breaker and when it comes back on it does it again. Tried using the timer so it did a different function. After jabbing at multiple numbers the 6 worked so I went with that. Will be shopping for a differant microwave that actually has functional buttons tomorrow. Even tried a stylus for touch screens and still no response. Useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, September 14, 2018
Hello there! If I were in your position I'd feel just as you do, and I'd like to help you. Try the steps on this link (https://bit.ly/2xcirsB) to get the display panel back to work. If after doing so, the panel still does not respond, contact us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7 3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to help you with this. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Stylish
on June 27, 2016
Posted by: ktvo12
from Derry, NH 03038, USA
Expertise:Beginner
Sleek, stylish and reliable. I love this stove as its design and function are a wonderful addition for our kitchen and I love samsung for their reliable products!
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave oven, but issues installing in a 50 year old house
on January 6, 2016
Posted by: Anonymous679823
from Sacramento, CA
Expertise:Intermediate
I love the the microwave over, but in out 50 year old house the door did not open completely. We have to put a hole in the wall to make the door open completely. The issue was a wall to the left of the over, next to the side the microwave oven door hinges. Once we finish putting the hole in the wall, we will have full ability to open the door as designed.
Pros: Bright display, Durable
Cons: door opening design in older houses.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US