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Customer Reviews Collected from Samsung US |
Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 72 reviews
5 Stars
41
4 Stars
11
3 Stars
2
2 Stars
5
1 Star
13
73%of customers recommend this product.
(
51 out of
70)
Customer Reviews for Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Customer Rating
4
Works good after repair
on November 13, 2016
Posted by: Locoguy
Expertise:Intermediate
Works good after repair of the popcorn feature that didn't work properly right after purchase.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
rattles
on May 9, 2017
Posted by: MJTuser
Expertise:Intermediate
The microwave seems to work well for cooking, warming defrosting etc. It seems to heat more evenly than our previous microwave.
It rattles though when operating (while microwaving) and even shakes the surrounding cabinet.
The fan on Level 1 isn't topo bad. Level 2 is much louder then the noise level doesn't change much with levels 3 and 4.
I like the displays, the easy of use and the Eco Mode but wish it would stay in Eco Mode. You have to hit it after every use.
The LED surface light is very blue -- they could have gone with a more natural color.
The user manual is very limited.
I felt like I spent enough for a higher end model (although not enough for top of the line) but feel I did not get that much value.
It rattles though when operating (while microwaving) and even shakes the surrounding cabinet.
The fan on Level 1 isn't topo bad. Level 2 is much louder then the noise level doesn't change much with levels 3 and 4.
I like the displays, the easy of use and the Eco Mode but wish it would stay in Eco Mode. You have to hit it after every use.
The LED surface light is very blue -- they could have gone with a more natural color.
The user manual is very limited.
I felt like I spent enough for a higher end model (although not enough for top of the line) but feel I did not get that much value.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi MJTuser,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave making a rattling noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making a squeaking noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675315
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave making a rattling noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making a squeaking noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21F707MJT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675315
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Nice microwave
on July 14, 2017
Posted by: Miami450
from Miami, Fl
Expertise:Expert
I am very happy with this product. It has a clean, modern look and is equipped with all of the features I expected. The buttons require a harder push than I would like, but otherwise, it works great.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Harsh lighting
on August 19, 2017
Posted by: TheVelvetHammer
from Las Vegas, NV, USA
Expertise:Intermediate
I love everything about this microwave with the exception of the LED over the range lighting. On my previous microwave I'd always used the low light setting as a night light and kept it on all of the time but with this one it has a "cool white" LED rather than an incandescent "soft white" and it looks too cold and harsh against the rest of the lighting in my home. I wish there was a way to retrofit the old style lights back in. Oh, and the pizza setting way over cooks it. The others may too but I haven't tried them yet. I like it otherwise but I only really needed it to perform the basic functions of a microwave and match the rest of my appliances and it nailed those two....
Pros: Inexpensive, stylish, large, in charge
Cons: harsh led lighting, sensor buttons are garbage
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice product
on September 26, 2017
Posted by: Bfwest
Only had it for a little while, but like it and enjoying it
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
OTR Microwave
on October 31, 2018
Posted by: PHERLS
from Charlotte, NC
Expertise:Expert
[This review was collected as part of a promotion.] I bought this item to match our new Samsung range. It is amazing
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Adequate size and saves space above the stove
on November 1, 2018
Posted by: KJM056
from Elmhurst, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this to go along with a new stove, nice to have the extra room over the burners. The turntable can be a little tricky to get lined up properly. Overall it does a great job.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product
on August 30, 2019
Posted by: JJones1901
from Virginia Beach
[This review was collected as part of a promotion.] anyone that has used this microwave for a long period of time has the same issue. moisture in the control panel.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 4, 2019
Thank you for bringing this to our attention. We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US