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Customer Reviews Collected from Samsung US |
Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 72 reviews
5 Stars
41
4 Stars
11
3 Stars
2
2 Stars
5
1 Star
13
73%of customers recommend this product.
(
51 out of
70)
Customer Reviews for Samsung - 2.1 cu. ft. Over the Range Microwave Fingerprint Resistant -Stainless Steel
Customer Rating
4
Great addition to our Kitchen
on October 11, 2019
Posted by: Steve S
from Tennessee
[This review was collected as part of a promotion.] great microwave, but the touch pad buttons need to be worked quickly or it seems to reset.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Microwave control panel does not respond: http://bit.ly/2MLA35w
Thank you for being a part of the Samsung family! ^Cat
• Microwave control panel does not respond: http://bit.ly/2MLA35w
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Time saver? I say not!
on October 11, 2019
Posted by: Dawn
from Casa Grande, Arizona
[This review was collected as part of a promotion.] by the time i find special buttons - to turn light on under the microwave my meal is cooked! to soften butter, by the time we figure out, butter is counter softened. buttons are hard to push.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 21, 2019
I definitely understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Defective Touchpad
on November 5, 2019
Posted by: pixeldrew
from USA
[This review was collected as part of a promotion.] bought a new home with this microwave the touchpad doesn't work. i'm contacting a lawyer to bring a class action will all the other people who have this issue.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Intermittent Touchpad Performance
on February 6, 2020
Posted by: Jared
from Michigan
from the get go the buttons were very tempermental. it has only gotten worse with time. i tried all the troubleshooting with no joy. samsung was not willing to help.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. I have a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Kitchen Appliances
on August 30, 2020
Posted by: Scotth
from 04062
we purchased a microwave and the french door refrigerator with family hub, both samsung, about 5 years ago. the refrigerator was an issue from the beginning. the ice maker immediately stopped working. we’ve had it replaced twice under warranty with the same issue immedately after repair. it’ll make ice for a week or so and then jams up and has to be defrosted to get it to work again.
the microwave is the most frustraing appliance yet. only certain buttons work. most of the issues with with the number pads. i keep it clean, has never been abused yet impossible to use sometimes.
i expected good, reliabile quality. unfortuately, we have not had that experience with samsung and due to living in maine, there is only one, yes one repair person that will work on samsung.
the microwave is the most frustraing appliance yet. only certain buttons work. most of the issues with with the number pads. i keep it clean, has never been abused yet impossible to use sometimes.
i expected good, reliabile quality. unfortuately, we have not had that experience with samsung and due to living in maine, there is only one, yes one repair person that will work on samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 1, 2020
Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your appliances. If you would like us to assist you with any concern; we're always here for you. Please reach out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Looked great, but flawed from the start.
on December 2, 2020
Posted by: RETT
from Miami,FL
as a result of the great cosmetics, the viewing window size is reduced, which made it difficult for my wife to look up and see inside the unit. the touchpad failed to work for many of the buttons. samsung replaced, less than 1 year later most of the keys stopped working again and we have to use the "30 seconds" button exclusively. the venting lacks significant power...the airflow from this unit is barely discernible at the outlet (external venting, about 8-feet ducting). the screen for the vent pops-out on its own, which can startle you while cooking on the range. now the entire unit has failed. so, trendy/expensive appliance that was released before the engineering details were worked out, yet it is warranted as proven technology. i don't enjoy being a consumer "guinea pig"...bad samsung!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, December 3, 2020
Maybe we could be better to assist you with our Social Media team. Please feel free to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142691875
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142691875
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this microwave like the plague.
on December 6, 2020
Posted by: Roharmon
from Mt Olivet, KY
this is the worse microwave ever: we are on our fourth oven and the problem continues. it will trip the breaker switch. the wiring was checked and found to be fine. we tried to just accept our fate and deal with the problem, but it is annoying and frustrating. i would not wish this oven on my worse enemy. to top if off, samsung cs said since there is no service center close to is, we must find a way to repair the microwave. terrible cs to match a terrible appliance.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, December 7, 2020
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. Your feedback helps us understand how we can better our products and service. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Microwave!
on February 24, 2021
Posted by: Luv2Cook
from Charlotte, NC
[This review was collected as part of a promotion.] The microwave looks good, is well-built and easy to use. We have not had a bad meal yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US