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Customer Reviews Collected from Samsung US |
Samsung - 2.1 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average Customer Rating:
3.4
Rating breakdown 14 reviews
5 Stars
4
4 Stars
2
3 Stars
5
2 Stars
2
1 Star
1
43%of customers recommend this product.
(
6 out of
14)
Customer Reviews for Samsung - 2.1 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
2
Great looks and features
on June 24, 2015
Posted by: sherwin696362
from Antioch, IL
Expertise:Intermediate
The unit looks great and has wonderful features. Backlit lighting on the controls would be great.
The main problem is that we have had 4 replacement doors and will need another soon. The glass in the door slides to the right eventually catching on the unit. It seems the only cure is to replace the door.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Response from Samsung USBy Trisha, Samsung Care, September 1, 2022
Hi sherwin696362,
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung microwave. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144869104) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung products. We apologize for the vexatious experience with the Samsung microwave. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144869104) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Nice - but not sturdy
on December 20, 2015
Posted by: CY702
from Temecula, CA
Expertise:Intermediate
After only 7 months, the glass is getting caught underneath the stainless steel strip on the right side and peeling it off. Not sure if it is an issue with the hinge but very frustrating.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Care, August 25, 2022
Hi CY702.
We apologize that your experience with the microwave feature was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144840534) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the microwave feature was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144840534) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
LED lights produce dim blue light
on January 13, 2016
Posted by: kitchenoffice
from Iowa
Expertise:Expert
The pre-installed LED lights located under the microwave produce a dim blue light. Not a good working light when using the cooktop. They are the only blue light in my kitchen. The description says soft? I would only describe them as dim, blue and appear to be factory installed and not easily replaced? Where and how can I find a natural or warm, hopefully brighter light to replace these?
Cons: Did not meet expectations, dim blue work light, hard to push buttons
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, September 1, 2022
Hi there,
We are glad to know that you are using Samsung products. We apologize for the inconvenience of the microwave's cooktop lamp not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
Cook top lamp is too dim. See page 23.
https://downloadcenter.samsung.com/content/UM/201404/20140417102821839/ME21F606MJT_AA_EN_MES.pdf
Replace a Samsung microwave's oven light or cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
To further assist you on this matter and to know more about the product, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144869001) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using Samsung products. We apologize for the inconvenience of the microwave's cooktop lamp not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
Cook top lamp is too dim. See page 23.
https://downloadcenter.samsung.com/content/UM/201404/20140417102821839/ME21F606MJT_AA_EN_MES.pdf
Replace a Samsung microwave's oven light or cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
To further assist you on this matter and to know more about the product, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144869001) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Lighting is poor over range and control buttons cannot be seen as in older units
on January 17, 2016
Posted by: Meeshal
from Bay City, MI
Expertise:Expert
The microwave is beautiful and works really well. HOWEVER, the LED lighting is very low and disappointing (even on high). Also you have to push the button twice to turn it off instead of having an off button. Then there is the control panel, which is AWFUL to read. It is not distinct enough and when you are used to just being in the kitchen with only the range light on and have to turn on your overhead lights to see the control buttons, what a waste of effort and buying LED lighting. For this reason, I would return it for a model that is more USER friendly and makes SENSE.
Pros: Durable
Cons: poor lighting makes it inconvenient to use.
I would recommend this to a friend!
Features
2
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice looking, powerful and lots of options.
on January 18, 2016
Posted by: EdR45152
from Morrow, OH 45152, USA
Expertise:Intermediate
After about 20 uses, there have been no problems.
There are "menus" that are not particularly intuitive or helpful. The owners manual is necessary reading to use this microwave's features. The scrolling menus on screen do not give you enough information.
There are "menus" that are not particularly intuitive or helpful. The owners manual is necessary reading to use this microwave's features. The scrolling menus on screen do not give you enough information.
The labels on the controls would be easier to read if they were a bit bigger.
Pros: Bright display, led lighting
Cons: small font on control labels
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy Trisha, Samsung Care, August 25, 2022
Hi EdR45152,
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144840081) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave not meeting your expectation. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144840081) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Buttons don't work well
on April 2, 2016
Posted by: Tdkacv
Expertise:Intermediate
Buttons on front aren't working. Some have never worked. Some work intermittently
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, April 20, 2022
Hi Tdkacv.
Thank you for reaching out regarding your 2.1 cu. ft. Over The Range, Microwave with Sensor Cooking buttons are not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Microwave control panel does not respond - Samsung.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144424779
^Camille
Thank you for reaching out regarding your 2.1 cu. ft. Over The Range, Microwave with Sensor Cooking buttons are not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Microwave control panel does not respond - Samsung.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144424779
^Camille
Written by a customer while visiting Samsung US