| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Life changing
on November 7, 2018
Posted by: srs15237
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I live on a loud, busy road and had trouble sleeping for months before discovering these. I am not exaggerating when I say they have changed my life. As a light sleeper, I no longer have to stress about trying to fall and stay asleep. These make travel so much easier as well; I don’t have to be particular about being in quiet hotels/hotel rooms. I was so impressed, I buy these as gifts for everyone.
Written by a customer while visiting bose.com
Customer Rating
5
Cancels noises like no other
on November 30, 2018
Posted by: Nicole
Gender:Female
Length of ownership:1 year or longer
I initially bought these headphones for traveling - I recently started wearing them at night because my significant other snores loudly. I sleep like a baby with them in and I’m no longer woken up by his obnoxiously loud snores!
Written by a customer while visiting bose.com
Customer Rating
5
Most convenient noise-cancelling headphones
on December 17, 2018
Posted by: Sam
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought my first QC20 nearly 7 years ago, and have used them since on countless, long international flights. They are still in perfect condition, so I don't know where the complaints about durability come from. Just bought a new v2 (with the blue piping) a month ago, and they seem as good as always. However the cables are more rubbery and therefore seem more durable. Absolutely wonderful product.
Written by a customer while visiting bose.com
Customer Rating
5
Traveler
on October 30, 2019
Posted by: achemist
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought them over 2 years ago and they are perfect for travel. In the plane on noise canceling only they can mask the child crying in the seat behind me or the drone of the engines. An unplanned benefit was how much better I can hear movies on the flight with a simple plug in. Moving back into the office on noise canceling I can use them to cancel the office conversations without any music. People think I am listening to music but I am just enjoying the quiet. Thanks Bose
Written by a customer while visiting bose.com
Customer Rating
5
Great all around
on August 2, 2015
Posted by: Jhonasttan
I am experiencing amazing sound quality when listening to music or watching streaming videos via Netflix. My only feedback is for the charging unit to have more chord length between unit and headphone jack. Keep up the great work Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Thought this day would never come!
on August 9, 2015
Posted by: Carlos
I bought the original pair when they were released roughly 2 yrs ago and enjoyed everything but the volume controls (never owned an iPhone). Recently picked these up and gave the other pair to my gf (has an iPhone). My gf actually thought I bought her a new pair due to the superb quality, lack of bumps from cable-tangling, and wear. Did not. lol
I've had every phone in the Galaxy line-up and finally settled on the Note 4 for travel. Movies, reading, notetaking and music are really enjoyable now with quick volume controls! I'm enjoying my favorite activities like I first did when I was introduced to these earphones but now with more control.
Written by a customer while visiting bose.com
Customer Rating
2
Great noice canceling, but.....
on November 3, 2015
Posted by: Andre
Gender:Male
Bought these last year, as said, the noise canceling work good, however the housing of the inear part fell apart, making them useless, also the cable to the battery looks fragile.
I have several Bose products, this is the first disappointing experience.
I have several Bose products, this is the first disappointing experience.
Response from bose.comBy Michael, Bose Service, November 3, 2015
Hi Andre,
Thank you for the review. It is always wonderful to hear from a loyal Bose customer such as yourself. We are glad to hear that you are enjoying the noise-canceling on the QC20 headphones. Having owned several Bose products, you know exactly the kind of high quality to expect from our products and service. The QC20 headphones are built to last, and should definitely not be falling apart like you described. We are sorry to hear that you are having trouble with the headphones and would like to help.
We have sent an email to learn more and assist you with this, but we are also available by phone if you would prefer to call at 800-367-4008. We are here to help Monday through Friday 9am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. It is always wonderful to hear from a loyal Bose customer such as yourself. We are glad to hear that you are enjoying the noise-canceling on the QC20 headphones. Having owned several Bose products, you know exactly the kind of high quality to expect from our products and service. The QC20 headphones are built to last, and should definitely not be falling apart like you described. We are sorry to hear that you are having trouble with the headphones and would like to help.
We have sent an email to learn more and assist you with this, but we are also available by phone if you would prefer to call at 800-367-4008. We are here to help Monday through Friday 9am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing noise-cancelling and sound!
on November 27, 2015
Posted by: heathernicole
Gender:Female
I have had the older version of these headphones (QC20i) for about 1.5 years. I bought then in June or July of 2014. I must, say these headphones work just as well today as they did the day I first used them. I am a graduate student with ADD, so studying for me can be quite difficult, without these headphones. They block so much noise and truly make anything sound amazing. I always listen to music when I study or do schoolwork, so I wear these headphones at least 3-4 days a week, and have been using them almost daily since buying them. I will be buying a new pair of them to get the newer version, but there are absolutely nothing wrong with mine. The only thing I have had to replace is the silicone tips, which I do every 5-6 months so they stay tight. I can wear these headphones for 8-9 hours without any discomfort, and they rarely ever need to charge. I recommend these to every single person I can!
Written by a customer while visiting bose.com