| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
3
Better to spend up for the QC35
on March 6, 2019
Posted by: mjs
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these as well as the QC35 as sometimes I am really trying to travel as light/compact as possible and the QC35 case is a little large. These are good, but nowhere near as good as the QC35 for noise cancelling. I can hear a lot more of the plane engine noise with my QC20s. I'd recommend spending the extra and getting the QC35 unless you really don't want to full headphones. The extra cost and inconvenience to carry a larger product yield much better noise cancelling ability.
Also, for Apple device it's annoying that you have to carry the extra dongle to convert these to a lightning connection. And once you're using them you need another dongle to charge at the same time. This is a lot of dongles, wires and connections. All things considered wireless is best, and the QC35s are the best game in town.
Written by a customer while visiting bose.com
Customer Rating
3
Was good for the 1st year...
on June 12, 2019
Posted by: LG
Gender:Female
Length of ownership:1 year or longer
It has the best battery life I've ever experienced in terms of earbuds, bluetooth or not. But over time, I experienced a low buzz whenever I connected the earbuds to anything that wasn't a phone. It for certain wasn't the actual earbud, but I suspect it may just be a strange interaction with the stronger power source such as a laptop or desktop. The most interesting thing is, if I ground myself to whatever it's plugged into, the buzzing stops.
Sound quality is average, but a bit bass heavy. The earbuds are probably one of the most comfortable I've ever worn.
Another complaint I would have is probably the fact that the battery is real bulky. I guess there's not much to do about that, either have a short battery life or be bulky.
Another complaint I would have is probably the fact that the battery is real bulky. I guess there's not much to do about that, either have a short battery life or be bulky.
Written by a customer while visiting bose.com
Customer Rating
2
Not very durable
on August 19, 2019
Posted by: DaveInTexas
Gender:Male
Length of ownership:1 year or longer
Rubber housing came apart within a year. Audio connector frayed as well. Picks up hum when charging (doesn't suppress electrical noise - decent audio cancellation, but this kills it). Ear tips are a bit shabby as well. Not worth the price considering how quickly it falls apart. Current unit is all taped up and sort of works.
Response from bose.comBy Hector B, Customer Support , August 23, 2019
Hi there,
Thank you for purchasing and taking the time to review our QuietComfort 20 Noise Cancelling Headphones. I am glad to hear that you enjoyed the Noise Cancelling features of the headphones, however I am sorry to hear that you are having issues with the housing for the headphones and would highly recommend that you reach out to our customer support team via the contact us page so we can assist you further.
Kind Regards,
Hector B - Customer Support
Thank you for purchasing and taking the time to review our QuietComfort 20 Noise Cancelling Headphones. I am glad to hear that you enjoyed the Noise Cancelling features of the headphones, however I am sorry to hear that you are having issues with the housing for the headphones and would highly recommend that you reach out to our customer support team via the contact us page so we can assist you further.
Kind Regards,
Hector B - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
2 Years and still going great
on August 29, 2019
Posted by: Vivek
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] My Favorite . Have been using for two years and never saw any issues. The wires are very strong and do not mingle or mix up. Noise cancellation is perfect.
Written by a customer while visiting bose.com
Customer Rating
5
Noise cancellation is awesome!
on January 11, 2020
Posted by: Turk983
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] It’s eerie how well the noise cancelling works. I had two people having a full-on heated conversation outside my office door - I could see them, but I could BARELY hear them at less than 10 feet away. Great product!!
Written by a customer while visiting bose.com
Customer Rating
5
Money well spent!
on June 22, 2020
Posted by: LCV
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] The QuietComfort 20's are the best noise canceling earbuds I've ever owned. I used them heavily during periods of frequent international travel, and they make plane rides significantly more pleasurable. The battery lasts a very long time, the noise cancelling is good, the ear inserts are the most comfortable I've ever used, and it all comes with a soft case. I only have two minor complaints. First, the toggle button on the controller broke for me, so I could not switch between noise canceling and non noise canceling without reaching into my pocket to flip the switch. Secondly, it was always tricky to get the battery and headphone jack to sit nicely with my phone in my pocket. The best way was with the jack pointing straight down, forcing it to absorb pressure from the phone in many cases. Otherwise, I'd recommend this product to everyone.
Written by a customer while visiting bose.com
Customer Rating
4
Mic is too far
on August 5, 2015
Posted by: Mo
Overall, the headphones are great. amazing quality. the only problem is with the mic. when calling someone, they have trouble hearing me because the mic is too far.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent for plane and skype.
on August 23, 2015
Posted by: Tamer Salah
Gender:Male
I am a frequent traveler, and I owned the on-Ear Noice cancelation, the bigger QC, however, if you want to pack light "which I do", then save space and get this one, use it allot for short to long flights, it can stand ling flights" 14 hours+...
The second adv why I love those over the on-ear is the MIC, I can skype, use skype for business without the need to carry another pair for conferences and online meetings.
Its well built and very reliable
The second adv why I love those over the on-ear is the MIC, I can skype, use skype for business without the need to carry another pair for conferences and online meetings.
Its well built and very reliable
Written by a customer while visiting bose.com