| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Comfort
on January 19, 2016
Posted by: vjk7
Gender:Male
I've been using (the older model) QC 20 for two plus years now and still there is nothing available in the market close to this and hence I'm planning to buy another. The comfort especially on the long 12+ hrs flights is exceptional. Also for the long teleconferences there is nothing more comfortable. The ear piece is exceptional and very durable. I wished the battery pack (brown plastic casing) was more durable especially in warmer weather. But still no loss or degradation of its full functionality.
Written by a customer while visiting bose.com
Customer Rating
4
Amazing sound, but that end bulk
on February 20, 2016
Posted by: mattrang12
Gender:Female
The sound is amazing and the on/off noise cancellation feature is super convenient. I've found myself using it everywhere in this noisy city (NYC).
The only thing I would say that is bad about this product is that the control box is awkwardly at the end. It literally will not fit in most jeans with your already big phone. It will dangle outside of your pocket (constantly hitting your side as you walk), although it's light. I think it's worth the trouble for peace and quiet in the city.
Just don't take the "the only earphone you will ever need" thing literally because this is definitely not one for the gym due to issue listed above except 100x more apparent.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, poor durability!
on July 17, 2016
Posted by: JC
Gender:Male
Great sound; however. product wore out very soon! Cable wore out where it meets with Noise Cancelling system
Response from bose.comBy Ryan, Bose Service, July 19, 2016
Thank you for taking the time to write your review. We are glad to hear that you were happy with the sound quality and are reaching out through email to offer a solution.
Written by a customer while visiting bose.com
Customer Rating
4
Love them but they have one design flaw
on August 28, 2016
Posted by: Anonymous
Gender:Male
Comfort and noise cancelling is the best I have ever owned. Only negative is when using with iPhone 6 with headphone port on the bottom, the "L" shaped headphone jack is beginning to tear. A straight jack would be preferred with devices that have the headphone post on the bottom.
Written by a customer while visiting bose.com
Customer Rating
5
Even great for gaming...
on September 23, 2016
Posted by: Floyd89
Gender:Male
I have owned these for over a year now. I am a veteran Bose aficionado and presently own and use several different headsets as well as PC and home sound systems. I have yet to find any other brand of headphones that have the quality packaging, feel, and deliver the quality true sound experience that Bose does. These particular headphones excel in noise cancelling, cinematic emersion, music performance, and even work well in gaming environments as a game sound and chat device using it on Xbox One through the 3/8ths comm port on the controller. The 9p degree connector is ideally suited for this as well but the short tail should have been a little longer on the battery, maybe 5 cm or so more. The mic pics up well but cancels about as well as the noise cancelling of the headset reduction of outside noise ability does. I do use these occasionally even when I could use the bluetooth Bose headset because of it's noise cancelling even with the trade off of smaller drivers.
Written by a customer while visiting bose.com
Customer Rating
4
I love these, but I've been through 2 pairs.....
on January 16, 2017
Posted by: Mikaila
Gender:Female
I absolutely love these headphones, but I've been through two pairs of them in the last year and a half. The comfort is fantastic, and the sound is really great. I love being able to tune out. The only big problem I've had with them is that the wire that goes into the batter pack on both sides comes loose after about 6 months of use. The result is a crackling and shorting out of the noise cancelling function, which is really annoying and tends to hurt my ears.
Bose has a great warranty program, so that's helpful, but I wish I didn't have to go through the hassle of replacing them at all. I hope they find a way of reinforcing those wires. Then it'll be a 5 star from me!!
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed
on July 25, 2017
Posted by: Ciroh
Gender:Female
I bought this a while ago.The sound quality is great. My only concern is that the rubber casing that has the Bose Logo wore off pretty quickly. Also with time I noticed part of the audio jack was falling apart hence I cannot use it when on a call. So now am left with using them for listening to music only. Not good for Bose.
Written by a customer while visiting bose.com
Customer Rating
4
Good, but...
on August 26, 2017
Posted by: Russ89
Gender:Male
Boightvthis and for the first two months they were absolutely fantastic! But then the seam where the plastic meets in the middle on the ear bud came in half and screamed in my ear, and I couldn't hear too well for the next couple days out of that ear.
Written by a customer while visiting bose.com