| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Unbelievably Good
on April 17, 2017
Posted by: Haykall
I just received these and already own the QC35's. I can tell you that I was blown away. Honestly, I'm still speechless. The sound is amazing and the ANC is on par with their larger sibling, the QC35's. One small drawback is the ANC brick and the location of it. If Bose improves on this design, I will be buying this over and over again - without any hesitation. Thank you Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Like plugging a headphone jack into your brain.
on April 12, 2017
Posted by: Eric
Gender:Male
Great sound quality combined with active noise cancelation, convenient comfortable earbuds. These are the total package, by far my favorite headphones that I've ever owned.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Wire frays quickly.
on March 31, 2017
Posted by: whitemike
Gender:Male
Received these as a Christmas gift and was very pleased with the sound quality and fit. Noise canceling works well and sound is clear from the low-end to the highs.
Obviously, the noise canceling feature requires frequent charging, which is one of the major down sides to these headphones. But, the most disappointing aspect was definitely the weak construction of the headphone wire, which broke down and frayed within 15 months of purchase, causing the audio to die completely.
If you're someone who moves your phone in and out of your pocket frequently or works out in your headphones, then you'd better pull the cord out of your phone jack and straighten the cord each time you take your phone out of your pocket, or prepare for your wire to fray quickly and the headphones to break within the first 2 years.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed - do not stand behind their product.
on March 28, 2017
Posted by: Luci
Gender:Female
I had my original noise canceling headphones for almost two years, they worked amazingly and were everything I expected them to be. Beautiful sound and great noise canceling power. BUT ABOUT TWO MONTHS AGO THE WIRE CLOSE TO THE NOISE CANCELLING BOX STARTED TO BREAK - I have been treating these headphones like God by the way - always putting them back into their case after use and always being super gentle, I respect and take good care of my belongings.
Written by a customer while visiting bose.com
Customer Rating
5
Great headphone
on March 12, 2017
Posted by: Devil_zone47
Gender:Male
The sound quality is mind blowing. Before purchasing this headphone I have considered shure but this one is much better then that. Only one problem in this headphone is it's a bit heavy then other headphone. But all together, this is a best piece of headphone that anyone can get. I know it is expensive but it's durable and the price is worth it.
Written by a customer while visiting bose.com
Customer Rating
1
Stopped working after 1 year
on March 6, 2017
Posted by: LoveMusic
Gender:Female
They worked great for the first several months/excellent sound when the noise cancelling feature was on. I loved them...however, a few weeks ago the noise cancelling feature stopped working. Now when I turn on this option I only hear a loud, cracking noise. Would not recommend, poor quality for price point. At this price, they should last longer than 1 year.
Response from bose.comBy Ryan, Bose Service, March 7, 2017
Thank you for taking the time to write your review. We are happy to hear that you enjoy the sound quality and active noise cancellation technology in these headphones.
If you are experiencing a crackling sound while listening to music, we would recommend comparing the results with a second audio device. If the results are the same, it would be best to speak with our support team for further assistance. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
If you are experiencing a crackling sound while listening to music, we would recommend comparing the results with a second audio device. If the results are the same, it would be best to speak with our support team for further assistance. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
our apartment shares a wall with a rental hall
on March 4, 2017
Posted by: average joe
Gender:Male
this product is the reason i sleep at night. i don't hear the THUMP, THUMP, THUMP..... i put these and abosulute silence.... just flip that button and ..........
Written by a customer while visiting bose.com
Customer Rating
3
GOOD SOUND
on March 1, 2017
Posted by: Dre
Gender:Male
Sound quality is very good. However I do not notice much, if any, ambient noise
reduction. Noise reduction is over promised, under delivered.
reduction. Noise reduction is over promised, under delivered.
Written by a customer while visiting bose.com