| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
!!! phe·nom·e·nal !!!
on February 28, 2017
Posted by: katiekat55
Gender:Female
Love my new QC20 headphones -- beautiful sound and great when you want to tune everything else out. I'd buy them again. I can wholeheartedly recommend them to my friends and family.
Written by a customer while visiting bose.com
Customer Rating
2
Outstanding performance, poor reliability
on February 20, 2017
Posted by: longhorn2017
Gender:Male
I've had these headphones for two years. They've demonstrated excellent sound quality and very good noise reduction. The stayhear tips are fantastic. Around year 1, the control switch stopped working properly as if the switch is semi-jammed. Just stretching or breathing will cause the volume to change. Unfortunately the switch hangs at the center of the chest, right where you place pressure using various equipment at the gym (reverse flys, incline presses, etc.) and it's simply not strong enough to handle these situations. I advise using wireless headphones for the gym, and save these for travel, etc.
Response from bose.comBy Ryan, Bose Service, February 21, 2017
Thank you for writing your review. We are glad to hear that you enjoy the sound quality and active noise cancellation that these headphones offer.
We would like to suggest that you contact our product support team as we'd like to get you back up and running with great sounding music for your workouts. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
We would like to suggest that you contact our product support team as we'd like to get you back up and running with great sounding music for your workouts. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Best ever
on February 11, 2017
Posted by: Jr10
Gender:Male
These are simply incredible, the noise cancellation is fantastic. Once I was walking past two trains and I couldn't hear a thing with the noise cancellation. However I have an iPhone 7 and it's clunky to carry around with the headphone jack adapter.
Written by a customer while visiting bose.com
Customer Rating
2
Great Sound and Noise Cancelling, but Poor Quality
on January 30, 2017
Posted by: CW
Gender:Female
I purchase these headphones a couple of years ago in the hope I would be investing in a quality product. The headphones work well as far as sound and cancelling noise, but the craftsmanship has a lot to be desired. Unlike most headphones, it's usually the cable that fails first -- I haven't had that issue with these. What has happened is the glue for the speaker casing failed with both earbuds (about 2 months apart), which makes the noise cancelling useless, because there is now a high-pitched noise when I try to use it. The speakers (without noise cancelling) still work.
Response from bose.comBy Ryan, Bose Service, February 2, 2017
Thank you for taking the time to write your review. We are happy to hear that you enjoy the sound quality and active noise cancellation technology that these headphones offer. We've reached out to get more information in order to determine the best service option for you to get you back to enjoying your music. If you prefer, you are welcome to reach us by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound - Poor Design
on January 18, 2017
Posted by: Jeff
Gender:Male
I love my headphones! Sound quality, battery life. My issue is with the cable. After two years the cable that connects to my phone is frayed, wires exposed - about to break. For the money these did not last long. Would not buy again.
Response from bose.comBy Ryan, Bose Service, January 20, 2017
We love your enthusiasm for the sound quality and battery life of our QC20 headphones. We would love to explore service options with you and encourage you to contact us directly. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Just Awesome
on January 17, 2017
Posted by: ccrowe522
Gender:Male
I bought these headphones about 6 months ago and love them. Everyone that tries them out can't believe how well the noise cancellation works. I want the white pair next. I highly recommend these head phones. Oh btw, when I am on the plane I could be right next to the engine and not hear it.
Written by a customer while visiting bose.com
Customer Rating
4
I love these, but I've been through 2 pairs.....
on January 16, 2017
Posted by: Mikaila
Gender:Female
I absolutely love these headphones, but I've been through two pairs of them in the last year and a half. The comfort is fantastic, and the sound is really great. I love being able to tune out. The only big problem I've had with them is that the wire that goes into the batter pack on both sides comes loose after about 6 months of use. The result is a crackling and shorting out of the noise cancelling function, which is really annoying and tends to hurt my ears.
Bose has a great warranty program, so that's helpful, but I wish I didn't have to go through the hassle of replacing them at all. I hope they find a way of reinforcing those wires. Then it'll be a 5 star from me!!
Written by a customer while visiting bose.com
Customer Rating
2
Great, at first
on January 15, 2017
Posted by: jamie1603
Gender:Male
I purchased my QuietComfort in-ear headphones about 18 months ago. For the first 16 months, they worked great, the sound was amazing, especially for someone who travels a good amount on airplanes. Unfortunately over the past two months, while there no is noticeable wear on the headphones, the aware button has stopped responding. This certainly wasn't the end of the world, so I decided to live with it, until about a month ago sound is now only coming out of one of the ear phones. Unfortunately the warranty is only a year, so not much I can do at this point beyond buying a new set. I may have just been unlucky, but I did put in effort to taking care of this expensive product, I would have expected a bit better reliability.
Written by a customer while visiting bose.com