| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Get these
on January 3, 2017
Posted by: CodeHead
Gender:Male
It feels like a lot to spend on head phones. Until you turn them on and the world goes away! They are indeed worth saving you lunch money for.
Written by a customer while visiting bose.com
Customer Rating
2
Great sound but didn't last
on December 25, 2016
Posted by: Cris
Gender:Female
I got this about 5 months ago and the sound quality is amazing but after 2 months the control module stopped working and then around a week ago sound stop coming out of the left earbud
Response from bose.comBy Julius, Bose Service, December 26, 2016
Hello Cris,
Thank you for your review of the Bose QC20 headphones. It's always nice to hear that the headphones sound amazing. However, we are disappointed to hear about the trouble you are having with them and would like to help. We stand behind our products with our warranty and it sounds like your headphones are still under that. If you ever have any questions about any Bose product, please do not hesitate to contact our technical support team so that we may assist.
We have reached out via email. We are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm EST if you prefer to call.
Thank you for your review of the Bose QC20 headphones. It's always nice to hear that the headphones sound amazing. However, we are disappointed to hear about the trouble you are having with them and would like to help. We stand behind our products with our warranty and it sounds like your headphones are still under that. If you ever have any questions about any Bose product, please do not hesitate to contact our technical support team so that we may assist.
We have reached out via email. We are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm EST if you prefer to call.
Written by a customer while visiting bose.com
Customer Rating
5
Simply Awesome!!
on December 8, 2016
Posted by: sasirams
Gender:Male
I bought these almost two and half years back, still they work perfectly as new. While buying I was not sure whether these are worth or not, once I experienced they totally changed my opinion how I listen to music. In near future I can't imagine of any other brand that can challenge Bose. Thanks for delivering such an amazing product.
Written by a customer while visiting bose.com
Customer Rating
3
Terrible for phone calls
on December 5, 2016
Posted by: Natasha
Gender:Female
If you are just planning to utilize these for audio, then they are fantastic. The noise canceling is great and really helps with reducing volume.
I switched over to these from the QC15 over the ear noise cancelling headphones because I travel so much for work and needed something I could easily also utilize for phone calls while in transit.
They are TERRIBLE when you have the noise cancelling turned on while taking a phone call. The person on the other end can hear every single little bit of background noise. But if you turn off the noise cancelling, you can barely hear what the other person is saying.
Written by a customer while visiting bose.com
Customer Rating
5
Apple iphone 6 plus
on December 5, 2016
Posted by: kobe846
Gender:Male
i bought these headphones about 6 months ago and i cannot believe how great they are at first i was skeptical because the battery but it last longer than i expected and just blew me away with the quality of the product would recommend to any and everyone I LOVE THESE HEADPHONES!!!!!!!!!!!
Written by a customer while visiting bose.com
Customer Rating
2
Problems with QC20
on December 3, 2016
Posted by: Mel
Gender:Female
I use only Bose products for my sound/music. QC20 sound is great but they fell apart after 3 years of taking great care of them. The hard part of the ear bud split open at the seam and the cover on the battery module. Because the ear bud is split open, when using noise cancelling, there is a piercing high pitch noise coming from that ear bud. I cannot justify purchasing another pair and wonder if the wireless pair will have the same problem in a few years. I purchase Bose products because they represent quality but I do not consider this a quality purchase.
Response from bose.comBy Ryan, Bose Service, December 5, 2016
Thank you for reaching out for help. We are glad that you like the sound quality that our QC headphones provide and would like to look into the best solutions to help you. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
QC 20 Simply the Best
on November 26, 2016
Posted by: GSF 1
Gender:Male
I've owned quite a few others ear phones but none have given me the sound I get from my Bose. The noise cancelling feature is outstanding & provides sound that no others can match.
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on November 25, 2016
Posted by: Debbie
Gender:Female
I love them they work so good! They are good quality. And dround the noises. They also are very comfortable and stay in well.
Written by a customer while visiting bose.com