| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
4
Best for air. issues w/ durability/reliability
on April 6, 2016
Posted by: jofo
Gender:Male
Overall I love these headphones, but the quality and durability of these headphones is an issue. I am almost 2 years in with these headphones and there are some build quality issues.
1. The battery has expanded on the ends to the point where the foil covers of the battery pack on top and bottom are busting off
2. The buttons on the in-line wire lose their sensitivity (and I am not a hard button pusher)
1. The battery has expanded on the ends to the point where the foil covers of the battery pack on top and bottom are busting off
2. The buttons on the in-line wire lose their sensitivity (and I am not a hard button pusher)
Apart from these issues, these are Wondeful. I could not fly as much as i do without them.
Response from bose.comBy Gary, Bose Service, April 12, 2016
Hello jofo,
Thank you for taking the time to share your experience. We can't imagine travelling without noise cancelling ear buds either.
We are concerned about the durability issues you have cited. As your comments are atypical we'd like to learn more and have reached out to you via e-mail to offer help. For speedier assistance, please feel free to contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for taking the time to share your experience. We can't imagine travelling without noise cancelling ear buds either.
We are concerned about the durability issues you have cited. As your comments are atypical we'd like to learn more and have reached out to you via e-mail to offer help. For speedier assistance, please feel free to contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
One star missing for the following reason
on May 8, 2016
Posted by: Itsmejb
Gender:Male
I have owned these since they came out and overall am very happy with them. Prior to the in ear version I have owned two versions of the over ear. My biggest complaint is the lack of an extra large ear tip. Part of the noise cancellation requires a tight seal in the ear and for those of us with larger ear canals the large size tip is not enough, I have asked technical support for an extra large ear tip but to no avail. Thus the missing star. Make an extra large ear tip and I will add the last star in. Happy to pay for it,
Written by a customer while visiting bose.com
Customer Rating
3
Excellent but not on a train or bus
on May 24, 2016
Posted by: minkysmonkey
Gender:Male
On an airplane, the noise cancelling is second to none. I had them in my ears for 17 hours and hardly felt discomfort. But beware: if you are buying these for a bus or train, there is a known issue where air pressure changes cause the noise cancelling module to squeak and click loudly. On the Coach Trip to Heathrow this was happening every few seconds so I had to turn noise cancelling off. So, if you're buying for an office or an airplane, it's 5 stars. If you're buying for train or bus, it's 1 star. Enjoy!
Written by a customer while visiting bose.com
Customer Rating
2
Came apart after 2 years
on August 20, 2016
Posted by: Lynn
Gender:Female
I loved this product. I have severe insomnia and it blocked out my husbands (and dogs) snoring. At 2 years, one of the earbuds came apart! It's just connected by the wires. I glued it together but it came apart again. Too bad for the price.
Response from bose.comBy Ryan, Bose Service, August 25, 2016
Thank you for reaching out for help with your headphones. We appeciate your enthusisasm for the active noise cancelling that these provide. We've reached out through email to work with you on finding the right solution. If you prefer, we also have product experts available by phone. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
Noise Cancelling is the best!
on September 29, 2016
Posted by: Nebur
Gender:Male
Listen if you are going to buy headphones from Bose they have to be noise cancelling, for me it makes all the diference in the world, well almost because the sound is excellent compared to other brands.
Written by a customer while visiting bose.com
Customer Rating
2
Great product but poor construction - disappointed
on November 21, 2016
Posted by: Chris0527
Gender:Male
Love the headphone and use them constantly but the construction of the product is poor to say the least. After several months the plastic casing comes off the battery pack and the wire connectors going in and out of the battery. Several months later the wires become exposed.
Response from bose.comBy Ryan, Bose Service, November 23, 2016
Thank you for taking the time to share your experience. We are glad that you love the headphones. We've corresponded with you through email to offer resolution and always encourage you to reach out to us with any questions or concerns that you have. Our product specialists are available by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
3
Poorly engineered design. Cord will break.
on April 28, 2017
Posted by: sea dancer
Gender:Male
I bought my headphones 2 years ago. Due to the short length of the jack wire to the battery it was obvious that the wires would break sooner rather than later because of the weight of the battery hanging putting pressure on the cord and jack connection all the time. I really only use these headphones when I fly. Because of the way the battery hangs and puts weight on the jack the rubber outer wrapping broke where the jack connects to the cord. These are too expensive for this kind of obvious failure mode. Very frustrating in the middle of my flight to Japan. I had hoped I was wrong to worry about the poor design....
Written by a customer while visiting bose.com
Customer Rating
4
Great Use, Missing 1 thing
on May 31, 2017
Posted by: lakersfan87
Gender:Male
The quality of the headphones in regards to sound and the noise-cancelling feature is a 5/5. The ease of use is what is 2/5-3/5 because they fall out of my ear too easily (even when different size rubber thingys). I wish there was a mold that would fit around my ear similar to how the beats pro wireless ones work so that they don't fall out of my ear. It causes huge inconveniences as I only use these QC20 headphones when I travel and when i'm walking around airports for connecting flights, they fall out of my ears so I carry my apple headphones. I wish I could use the QC20 all the time but they just don't fit well enough.
Written by a customer while visiting bose.com