| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
The Best Headphones I've ever had
on March 23, 2020
Posted by: AJA
Gender:Male
Length of ownership:1 year or longer
I had this for more than two years now. I've tried multiple headphones, this are just superior! I had them in white, and now in black. The sound is crisp, clean and the noise cancelling is phenomenal, great for flights! Just ordered new wireless headphones.
Written by a customer while visiting bose.com
Customer Rating
5
QC20 are a go!!!
on March 21, 2020
Posted by: Richard
Gender:Male
Length of ownership:1 year or longer
About the QC20's over 3 years ago. I've had nothing but great sound experience from these headphones! The noise canceling headphones really make my long walks more enjoyable! 16 mile walks are not long walks but, enjoyable journeys! I am eagerly awaiting QC20 in wireless version. Love my bose!!!
Written by a customer while visiting bose.com
Customer Rating
3
Nice
on March 9, 2020
Posted by: Nonna
Gender:Female
Length of ownership:3 months
At first they worked great ! Then not so much - all of a sudden the green lights don't come on and they are not noise cancelling as they were
Response from bose.comBy Tegan , Customer Support , March 10, 2020
Hi Nonna,
We are glad that you have enjoyed your headphones. Sorry that the noise cancellation feature no longer appears to be working.
If the LED does not illuminate on your headphones, this would lead to the point that your headphones are not charged.
We would love to get some further information regarding what you're experiencing. Please reach out to us via - https://bose.life/2kOgS12 - we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
We are glad that you have enjoyed your headphones. Sorry that the noise cancellation feature no longer appears to be working.
If the LED does not illuminate on your headphones, this would lead to the point that your headphones are not charged.
We would love to get some further information regarding what you're experiencing. Please reach out to us via - https://bose.life/2kOgS12 - we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on March 1, 2020
Posted by: AnthonyAdero
Gender:Male
I am having it for 4 years and I use it about 3 to 5 days a week. Great in all ways
Written by a customer while visiting bose.com
Customer Rating
2
Excessive 11 Pro Battery Drain
on February 7, 2020
Posted by: SteveP
Length of ownership:1 month
My phone battery normally lasts all day and into the evening - when using the QC 20 headphones I lose 50% of battery capacity in just over an hour. Two stars because I do enjoy the sound but otherwise it was a poor investment.
Response from bose.comBy Kerri , Customer Support, February 10, 2020
Hi Steve,
I'm glad to hear that you enjoy the sound of the headphones.
The battery drain you have described is certainly not normal. We'd love to point you in the right direction. To do this, we need some additional information, please reach out to us here: https://bose.life/2OId6Ce so we can continue to help you!
Thanks!
Kerri - Customer Support
I'm glad to hear that you enjoy the sound of the headphones.
The battery drain you have described is certainly not normal. We'd love to point you in the right direction. To do this, we need some additional information, please reach out to us here: https://bose.life/2OId6Ce so we can continue to help you!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not durable
on February 4, 2020
Posted by: Laura G
Gender:Female
Length of ownership:1 year or longer
I have had this headphone for a couple of years and hoped that they would last longer than they did. The left ear no longer works. I've been very caring with my headsets. I wear them on airplanes and don't leave them hanging from the outlet when I get up - put them away in the case before moving. I need new headphones.
Response from bose.comBy Jeff G, Customer Support, February 5, 2020
Hello Laura,
I'm sorry to hear you had issues with the left ear of your QC20 headphones.
If you haven't already, I'd encourage you to try the headphones with other devices to see if the problem persists. I would also recommend checking to ensure the tip is free of any damage/debris as this can have a detrimental effect on performance.
If you conclude there is a fault, do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. We will be more than happy to discuss your options for service.
Kind regards,
Jeff G - Customer Support
I'm sorry to hear you had issues with the left ear of your QC20 headphones.
If you haven't already, I'd encourage you to try the headphones with other devices to see if the problem persists. I would also recommend checking to ensure the tip is free of any damage/debris as this can have a detrimental effect on performance.
If you conclude there is a fault, do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. We will be more than happy to discuss your options for service.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Does a great job of noise cancellation
on January 30, 2020
Posted by: Larry
Gender:Male
Length of ownership:3 months
I bought these as a replacement for the same headsets that I lost on a trip. They work great. I use them primarily at the gym to drown out the ambient noise and the music they play that I don't like. I also love them while flying. They do an excellent job of cancelling the jet engine noise.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound.
on January 29, 2020
Posted by: NevadoYerupaja
Length of ownership:1 year or longer
These headphones produce amazingly high quality sound and tonal range. The noise-cancelling capabilites are impressive. When you need comopact, lightweight, excellent quality sound - and noise cancelling - this is the only way to go.
Written by a customer while visiting bose.com