| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Perfect for the office or travel
on August 5, 2019
Posted by: Sandra C
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] I have been using Bose noise cancelling headphones for years, but had previously used over the head versions. My boss recommended this model to me. These are light, stay in place, and cancel the noise from my office mates. Plus, they allow me to easily answer the phone. I have had these for about six months, and I can honestly say that they are now my favorite headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for Noise at Work
on August 5, 2019
Posted by: sethmcd
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] Got these about 5 months ago and I wear them every day. They are great for conference calls with my laptop and listening to music to get stuff done. Wouldn't trade these for anything.
Written by a customer while visiting bose.com
Customer Rating
4
The best but still 4 stars
on August 25, 2019
Posted by: Jtime
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] These are the best headphones out there, but still not perfect. The sound quality 5 star, the fit is 5 star, the battery lasts well long enough, the portability and durability is 5 star. The only real complaint is that they get tangled often making it difficult start using. I can’t wait til this becomes Bluetooth enabled.
Written by a customer while visiting bose.com
Customer Rating
4
Amazing sound
on September 15, 2019
Posted by: Rajesh Kumar
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I bought 2 days before, quality and sound is superb and performance perfect as well. Would like to listen music again and again particularly beats..perfect spending.
Written by a customer while visiting bose.com
Customer Rating
2
Battery getting tired
on December 2, 2019
Posted by: theo
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought these headphones about a year ago. Great product, long battery life, great ANC feature. However, it's been some weeks that the battery is failing me; it barely lasts a few hours (max 3 and a half) and the battery empties over night...
What a shame...!
Response from bose.comBy Keith, Customer Support, December 11, 2019
Hello Theo,
I'm glad to hear you have been enjoying your QuietComfort 20 headphones but I am sorry that you have recently encountered this issue with the battery life.
The QuietComfort 20 headphones should provide up to 16 hours of battery life from a full charge. As you appear to be receiving considerably less than that, I would recommend you reach out to us for further support. You can contact us directly from the following link. https://bose.life/2P7Tuqt
Keith - Customer Support
I'm glad to hear you have been enjoying your QuietComfort 20 headphones but I am sorry that you have recently encountered this issue with the battery life.
The QuietComfort 20 headphones should provide up to 16 hours of battery life from a full charge. As you appear to be receiving considerably less than that, I would recommend you reach out to us for further support. You can contact us directly from the following link. https://bose.life/2P7Tuqt
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Sound Quality Is Great. Design not so great
on December 7, 2019
Posted by: United9198
Gender:Male
Length of ownership:1 year or longer
I have had mine a while and love the sound quality and noise canceling on an airplane. I am really unhappy however, with the rubberized feel of the wires. They catch on everything and pull because they are so sticky. For this money, the wire should be awesome. Also not a huge fan of the little box. The pigtail is too short, so on an airplane, that box dangles and pulls on the mini plug. Bose should redesign with braided cord and a pigtail that is at least 1 ft long.
Written by a customer while visiting bose.com
Customer Rating
3
Great headphones, but...
on December 17, 2019
Posted by: John
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've been a Bose noise cancelling customer since just after the original QC10s came out. I travel for a living, and spend a lot of time in planes, and part of the routine is to settle my gear, settle my backside into the seat, pull out the Bose headset, and tune out the noise.
These headphones work great in airplanes, airports, factory floors, noisy office environments, and, strangely enough, under a motorcycle helmet that doesn't block the wind very well. The noise is cut to a whisper in all environments, music and calls are clear, and the only problem I've had with normal operations is with the microphone (it sometimes needs to be held close to my mouth for my caller to hear me clearly).
That's the good news. Now, the bad.
The QC20 comes with a nice, tactile rubber covering for the electronics/battery pack. This rubber membrane gives a nice feel to the package, and keeps it from sliding around if it's stuck in a pocket or pack.
The rubber peels off. It started pretty soon after I got the headset, but as time's passed, the rubber skin has peeled pretty badly (see pictures for example of how bad it is right now). It's annoying, and leaves the hard plastic chassis unprotected.
This seems to be a general problem with Bose products - the rubber skins they apply seem to peel pretty easily (see the QC30 reviews for examples elsewhere).
Bose: other than, "out of warranty, buy a new set," do you have any suggestions?
Response from bose.comBy Tori Mae, Customer Support , December 19, 2019
Hey John,
Thanks for leaving your thoughts on your headphones. I am happy that you are able to enjoy the benefits of noise-canceling in multiple environments.
I would love for you to reach out to us privately so we can take a few details and see what we can do to help you with this issue. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
Thanks for leaving your thoughts on your headphones. I am happy that you are able to enjoy the benefits of noise-canceling in multiple environments.
I would love for you to reach out to us privately so we can take a few details and see what we can do to help you with this issue. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great noise cancelling
on December 21, 2019
Posted by: Swmike
Gender:Male
[This review was collected as part of a promotion.] I just purchased these noise cancelling head phones and they are great. It is the most comfortable in ear phones I have ever had. You forget they are in your ear. Also the battery is so lightweight that you forget you have a battery attached to your cord
Written by a customer while visiting bose.com