| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Nice
on January 22, 2020
Posted by: dadsaddasd
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought this a while back and love it! Great sound quality!
Written by a customer while visiting bose.com
Customer Rating
5
More than excellent!!
on January 29, 2020
Posted by: mrecio
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought this headphones in Nov 2016. Noise cancelling technology is amazing, I still am surprised so small in ear headphones reduces external noises.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound.
on January 29, 2020
Posted by: NevadoYerupaja
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] These headphones produce amazingly high quality sound and tonal range. The noise-cancelling capabilites are impressive. When you need comopact, lightweight, excellent quality sound - and noise cancelling - this is the only way to go.
Written by a customer while visiting bose.com
Customer Rating
3
Not durable
on February 4, 2020
Posted by: Laura G
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have had this headphone for a couple of years and hoped that they would last longer than they did. The left ear no longer works. I've been very caring with my headsets. I wear them on airplanes and don't leave them hanging from the outlet when I get up - put them away in the case before moving. I need new headphones.
Response from bose.comBy Jeff G, Customer Support, February 5, 2020
Hello Laura,
I'm sorry to hear you had issues with the left ear of your QC20 headphones.
If you haven't already, I'd encourage you to try the headphones with other devices to see if the problem persists. I would also recommend checking to ensure the tip is free of any damage/debris as this can have a detrimental effect on performance.
If you conclude there is a fault, do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. We will be more than happy to discuss your options for service.
Kind regards,
Jeff G - Customer Support
I'm sorry to hear you had issues with the left ear of your QC20 headphones.
If you haven't already, I'd encourage you to try the headphones with other devices to see if the problem persists. I would also recommend checking to ensure the tip is free of any damage/debris as this can have a detrimental effect on performance.
If you conclude there is a fault, do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. We will be more than happy to discuss your options for service.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great noise cancellation & sound, BAD microphone
on April 27, 2020
Posted by: MarkinCA
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] The noise cancellation is amazing, far better than the early QC2 headphones I had. Flip the switch, and the outside sounds disappear. They're really comfortable to wear and stay in place. BUT... the microphone is awful. Every single phone or video call ends up with people saying "I can't understand you, it's really muddled." So they're great for music, but REALLY bad for two way communication, which is a big disappointment for the price. Bose, put some attention to the mic next time and not just the earpiece!
Written by a customer while visiting bose.com
Customer Rating
5
Just Awesome
on January 17, 2017
Posted by: ccrowe522
Gender:Male
I bought these headphones about 6 months ago and love them. Everyone that tries them out can't believe how well the noise cancellation works. I want the white pair next. I highly recommend these head phones. Oh btw, when I am on the plane I could be right next to the engine and not hear it.
Written by a customer while visiting bose.com
Customer Rating
5
The BEST noise cancelling headphones on the market
on July 12, 2017
Posted by: JGibb
Gender:Male
I’ve owned several Bose products as well as some from other manufacturers — Bose QC15, QC20i, QC30, and QC35s. The QC20s are, hands down, the undisputed champions in noise cancellation! The in-ear tips block out much of the background noise that is still present with the over-ear headphones (QC15, QC35). The ANC takes care of the rest. I don’t know why, but the ANC is even better than the newer QC30s. They are amazing! If you don’t require bluetooth and you want/need the absolute best in noise cancellation, you should choose these over any other headphones — Bose or otherwise!
Written by a customer while visiting bose.com
Customer Rating
5
Best ear candy ever
on November 21, 2017
Posted by: KingAmish
Gender:Male
The QC20 was bought for me as a gift and now I wonder how I ever got along without them before. Im in an environment of constant noise and the QC20 blocks everything out. Its me and the music and nothing else youve got a fan for life with this one
Written by a customer while visiting bose.com