| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
ridiculously good
on September 7, 2016
Posted by: Andre
Gender:Male
This headset is unbelievable. The sound quality is full, has depth, clear unbelievable . The noise canceling is the best in the industry. Being a audio maniac I could not believe what i heard. Flying a lot this is a indispensable accessory. I have the product now for more than a year. If lost or stolen I would immediately buy a new one. Waiting for the wireless one.
Written by a customer while visiting bose.com
Customer Rating
5
It's that time of year again!
on September 3, 2016
Posted by: lambda
Gender:Male
I've had this product for 1.5 yrs and the comfort is truly phenomenal. One thing I always love about bose earphones is that I can wear them for hours without a hint of fatuigue or discomfort. These little things will never heat up your ears or itch them, they just stay up and never falls. Another thing I've always had for bose is its noise cancelling technology. True to its words, it might be the best noise-cancelling product in the entire world as of now, you wear this thing on, turn on ANC mode and everything just quiets down, if there's ever any concern I've had for BOSE, maybe it's too good of a noise-canceller that sometimes I have to put the headphone off in case I can't hear the ambience around me.
As far as sound quality goes, its pretty good. It isn't that common to refer to noise-cancellers as good sounding but its true to some extent---the bass goes pretty low, at least as far as my ears can go, mids are OK and highs are a bit lost or rolled off, but hey! We're talking about noise-cancellers here! They aren't supposed to sound nice but they really do! I love them!
As far as sound quality goes, its pretty good. It isn't that common to refer to noise-cancellers as good sounding but its true to some extent---the bass goes pretty low, at least as far as my ears can go, mids are OK and highs are a bit lost or rolled off, but hey! We're talking about noise-cancellers here! They aren't supposed to sound nice but they really do! I love them!
Written by a customer while visiting bose.com
Customer Rating
4
Love them but they have one design flaw
on August 28, 2016
Posted by: Anonymous
Gender:Male
Comfort and noise cancelling is the best I have ever owned. Only negative is when using with iPhone 6 with headphone port on the bottom, the "L" shaped headphone jack is beginning to tear. A straight jack would be preferred with devices that have the headphone post on the bottom.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome noise cancelation
on August 26, 2016
Posted by: looky15
Gender:Male
I bought them two weeks ago and I just love the noise cancelation feature. I travel a lot by car and the difference with the cancelation on and without is huge. A very good thing about them is that you don't have to increase volume when you are in a noisy environment and damage your hearing :). Btw the sound quality is OK, I guess it could be better for this price. The ear buds stick in your ear very tight. They are also very comfortable. You can use them for pretty much the whole day and you'll still be ok, your ears won't really hurt.
You won't have any problem with the battery I charge it every three days and use the headphones every day. I think it's OK. The battery is not so big and it fits very well in your pocket. It won't also scratch your phone's screen because it's covered with a nice material that seems to be a bit like a gum or sth. The only problem is that it catches all the dust from your pocket.
You won't have any problem with the battery I charge it every three days and use the headphones every day. I think it's OK. The battery is not so big and it fits very well in your pocket. It won't also scratch your phone's screen because it's covered with a nice material that seems to be a bit like a gum or sth. The only problem is that it catches all the dust from your pocket.
Written by a customer while visiting bose.com
Customer Rating
5
The mute button you've always wanted!
on August 22, 2016
Posted by: Dk_123
Gender:Male
I am amazed at the level of noise reduction Bose has managed to achieve in these compact headphones. My coworkers go by - their mouths moving yet with no audible sound. The kitchen din, gone, hvac noise, erased, street noise, silenced. Now I can really focus in the office.
When I switched these bad boys off I genuinely jumped. I had no idea how much background noise existed in my office, which is relatively quiet and reapectful.
They are also super comfortable and secure. Earbuds have never fitted me well and generally fall out. Thanks to the nifty stayhear design they stay put without discomfort.
The only nit I have is the cable run from the jack to the "box" is extremely short. I can see that putting a lot of stress on the cable ends over time. Time will tell...
Also
Written by a customer while visiting bose.com
Customer Rating
1
Not worth buying
on August 20, 2016
Posted by: Ray
Gender:Male
Had these for 2 hours and took them right back to store for a full refund. Have 2 other Bose products. Love them! But these were a huge let down. Sound quality was poor. Noise Cancel was ok but volume very low.
Response from bose.comBy Ryan, Bose Service, August 24, 2016
Thank you for trying out these headphones. We appreciate your enthusiasm for Bose products. Based on your description in comparison to feedback from other QC20 customers, we feel that you may have had a defective pair. In the future, we encouarage you to contact us directly to troubleshoot and we'll always take good care of you. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
2
Came apart after 2 years
on August 20, 2016
Posted by: Lynn
Gender:Female
I loved this product. I have severe insomnia and it blocked out my husbands (and dogs) snoring. At 2 years, one of the earbuds came apart! It's just connected by the wires. I glued it together but it came apart again. Too bad for the price.
Response from bose.comBy Ryan, Bose Service, August 25, 2016
Thank you for reaching out for help with your headphones. We appeciate your enthusisasm for the active noise cancelling that these provide. We've reached out through email to work with you on finding the right solution. If you prefer, we also have product experts available by phone. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
2
Noise cancellation starts humming after 20 months
on August 19, 2016
Posted by: J hum
Gender:Male
I have the QC20i. They were great for almost 2 years. 3 years on, I'm now researching options to buy a replacement and came across reviews echoing my experience.
Originally I was concerned about how many times the battery could be recharged before it would hold less than a couple of hours use - particularly as you cannot replace the battery. That hasn't been a problem.
The problem for me, which raised it's head around the 2 year mark, was that the headphones started to hum when noise cancellation was on. A slight hum to begin with, then worse. So bad I only use these as regular earphones now.
Given the price, I've been reluctant to simply get another pair ... but I really miss the noise cancellation feature. If they came with a 3 year warranty (the kind of warranty I expect from premium suppliers) ... I'd buy another pair without hesitation - but the thought of having to replace them less than 2 years from now really puts me off.
Written by a customer while visiting bose.com