| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Something Special
on August 15, 2016
Posted by: Oliver
Gender:Male
I rarely write reviews but these Bose in - ear noise canceling headphones are amazing! The company has really done something special with this product. Best sound I've ever experienced and I've owned multiple Bose, beats, Harmon karden headphones. Just incredible
Written by a customer while visiting bose.com
Customer Rating
3
Good noise cancelling BUT not durable at all!!
on August 13, 2016
Posted by: Kimantose
Gender:Male
I loved the earbuds while they lasted. But Bose got the cabling on this one completely wrong - Bought a pair in late 2014 and since beginning of the year I started experiencing cable problems. The Bose 'insignia' on both earbuds also fell off. Not to mention that the battery started peeling away and the controls completely stopped functioning. Now have to shop for new earphones. Concededly, the QC20 are unmatched as far as noise cancelling is concerned BUT, considering the price, I would hesitate in recommending them if you are looking to buy something that will serve you for more than a year.
Response from bose.comBy Ryan, Bose Service, August 17, 2016
We appreciate your enthusiasm for the headphones. We've reached out through email to help with finding a solution to get you back to enjoying your music with our active noise cancellation technology. if you prefer, don't hesitate to call us. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Sound cancellation stopped working after 1 day!!!
on July 21, 2016
Posted by: gordon85
Gender:Male
Bought these headphones after doing some research and checking out a lot of reviews. Seemed like most people praise them pretty highly so I took the plunge and bought these even though they're a bit pricey. Received my earphones and was eager to try them out the first evening I got them. Was super impressed with the sound cancellation function and used them for about 4 hours the first day I got them and was really happy. Then the next day I put them on to listen to some music while I worked at the computer and I started getting terrible popping and static coming from the left earbud whenever the sound cancellation was activated. Thought it might be a bad connection, but no. Tested it plugged into my computer, phone, hand held game console, and even unplugged. Same issue, terrible popping and static no matter what whenever the sound cancellation is activated. This is the worst experience I've had with such an expensive product in a long time. Did not expect this from Bose.
Response from bose.comBy Ryan, Bose Service, July 25, 2016
Thank you for reaching out to us for help. We are glad to know that you are impressed with the active noise cancellation in these headphones.
We've reached out through email and are happy that we'll be getting you back up and running shortly. Always let us know if you have questions or concerns and we'll be happy to help.
We've reached out through email and are happy that we'll be getting you back up and running shortly. Always let us know if you have questions or concerns and we'll be happy to help.
Written by a customer while visiting bose.com
Customer Rating
1
I've got bad headaches using them
on July 20, 2016
Posted by: Yougin
Gender:Male
The quality of sound and noise cancelation is super high, unfortunately, I had to return them back because I've come to realise I got a bad headaches after using them for a couple of hours.
Written by a customer while visiting bose.com
Customer Rating
5
Phenomenal product with phenomenal support
on July 20, 2016
Posted by: Anonymous
Gender:Male
I have had my QC20i earbuds since 2014 (or there about) - and I've loved them ever since. Their comfort is unmatched in any other earbud product I've tried, and there isn't another noise-cancelling earbud that even comes close.
Remember - we're talking about earbuds, not over the ear headphones (which will always cancel more sound).
I've worn mine nearly daily - when I sleep, when I need peace and quiet, in the chair at the dentists office (trust me, they're life savers there) - and obviously on planes.
To be fair - I'm actually on my third pair of them - as I've had the first two have issues with one of the earbuds splitting about 1/2 way through the warranty period.
But THAT'S what makes this such a worthwhile purchase: you see, I haven't had a single issue with product support. Bose stands behind their products in a way that I've almost never seen a company do. It's superior to even Apple Care - by miles.
If you make no other high-end audio purchase - buying this (or any other Bose product) is definitely the way to go. I know that I'm not buying anything less.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, poor durability!
on July 17, 2016
Posted by: JC
Gender:Male
Great sound; however. product wore out very soon! Cable wore out where it meets with Noise Cancelling system
Response from bose.comBy Ryan, Bose Service, July 19, 2016
Thank you for taking the time to write your review. We are glad to hear that you were happy with the sound quality and are reaching out through email to offer a solution.
Written by a customer while visiting bose.com
Customer Rating
4
Got what I was promised.
on July 13, 2016
Posted by: TopLadInnit
Gender:Male
Appearance:
The actual ear buds stick out a bit too much causing me to look weird, when I've got my hair tied back.
I really like the colour scheme used on the headphones.
The actual ear buds stick out a bit too much causing me to look weird, when I've got my hair tied back.
I really like the colour scheme used on the headphones.
Comfort
There is nothing to complain about when it comes to comfort except for one thing, which is the battery pack to charge the headphones.
Earbuds are very soft and gentle, very comfy in your ear and you could barely feel them
There is nothing to complain about when it comes to comfort except for one thing, which is the battery pack to charge the headphones.
Earbuds are very soft and gentle, very comfy in your ear and you could barely feel them
Durability
I have only had these earphones for 3 months. Using them on a daily basis, I have noticed no problems, but I am condemned with the cable going in and going out of the amplifier (battery pack). I have a feeling that it might tear one day.
I have only had these earphones for 3 months. Using them on a daily basis, I have noticed no problems, but I am condemned with the cable going in and going out of the amplifier (battery pack). I have a feeling that it might tear one day.
Noise reduction
Only have one issue: when you get into the car and close the door, it created this very loud sound similar to a boom or something. Traveling in public transport i.e. metro, I have noticed changes in NR intercity. Sometimes it starts going off for a fraction of a second, but still very noticeable.
Only have one issue: when you get into the car and close the door, it created this very loud sound similar to a boom or something. Traveling in public transport i.e. metro, I have noticed changes in NR intercity. Sometimes it starts going off for a fraction of a second, but still very noticeable.
Sound quality
It's perfect. Nothing to say here.
It's perfect. Nothing to say here.
Portability
The amplifier is taking up lots of space. That's annoying, doesn't fit in every pocket.
The amplifier is taking up lots of space. That's annoying, doesn't fit in every pocket.
Charge.
An automatic switch should be added, overall, impressed. Never ran out.
An automatic switch should be added, overall, impressed. Never ran out.
Microphone
Not bad quality, good in noisy conditions.
Not bad quality, good in noisy conditions.
Written by a customer while visiting bose.com
Customer Rating
5
Great buy
on July 11, 2016
Posted by: tboiani
Gender:Male
I have several pairs of bose head phones and these in ear noise cancelling are the best, great for travel, gym and in the office
Written by a customer while visiting bose.com