| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
High quality noise canceling ear buds/microphone
on July 2, 2016
Posted by: Chris
Cost equates to quality in this case. The ear buds are extremely comfortable and the sound quality is second to none. I travel a lot for work and am constantly on the phone. I have the ear buds in close to 9hrs a day 5 to 6 days a week. The noise canceling feature is great in flight or when background noise may interfere with a conversation. After 55+ days of co continuous use over the course of a year the ear buds are still performing like they're brand new.
Written by a customer while visiting bose.com
Customer Rating
5
Exceeded my expectations
on June 23, 2016
Posted by: Stephen
Gender:Male
Purchased the Acoustic Noise Cancelling earbuds about 5 months ago and have used them on two international trips. Obviously, they are not cheap. But, I wanted a good quality earbud with the noise cancelling feature. I'm not a techie, so on my first trip I didn't realize that I had not used the noise cancelling feature. After that trip I wondered if I had made the wrong decision since I didn't notice much difference between these earbuds and the others I own. On my next trip, the experience was totally different. I already liked the overall quality of the buds, but once I turned on the noise cancellation feature it really made a huge difference. I was very impressed with the buds and very happy that I had purchased them. They are portable (easily carried in a shirt pocket), provide excellent sound, and the noise cancellation feature is also excellent. Just read the instructions before using them.
Written by a customer while visiting bose.com
Customer Rating
5
Love it. Did everything I expected
on June 20, 2016
Posted by: El Presidente
Gender:Male
Bought a pair of refurbished CQ20i buds from the Bose factory store. The folks working there are great and I couldn't be happier with my purchase. Bought them for a trip to Paris. Wore them the whole time over and back and they never got uncomfortable. All the airplane noise and the crying baby two aisles away just went away when I flipped on the noise canceling feature.
Written by a customer while visiting bose.com
Customer Rating
5
The most amazing headphones i have ever used
on June 18, 2016
Posted by: Smalls
Gender:Male
So the most liked negative review complained about the price. Look, I have other bose, and beats headphones, and these by far are my favorite, and yes they are expensive, but the moment you put these in your ears you will realize exactly why. I can not imagine the engineering that took place to make these things because the noise cancelling is almost unbelievable. If you can not justify spending that much on head phones look for factory refurbished pair at a bose outlet store. that's what i did and they were super helpful and very cool.
Written by a customer while visiting bose.com
Customer Rating
5
The Best Headphones EVER!!! ♥♥♥
on June 17, 2016
Posted by: Bodybyu
Gender:Female
I received these as a gift from a customer whom I helped lose 60 pounds. She knows I love to listen to music when I run or work-out in a noisy gym. These are surround sound and when used correctly, they cancel out everything. I am in my own world when I have these on
Written by a customer while visiting bose.com
Customer Rating
2
Wire issue
on June 16, 2016
Posted by: Kris
I bought these 7/2014 and I actually love them and they were the only earbuds I used however I soon noticed the design of the wiring. The port to plug them into your device is at an angle instead of a straight wire design and this places added stress on the wire depending on your device and activity you are using them for. The weight of the noise canceling box pulls on the wire which does not help. I have noticed over the past several months the sound was not as good and after investigating I discovered the wire was coming apart from the port to plug it in and it has now totally separated and cannot use the earbuds. for the cost of these it should have a much stronger wiring/protector and a better design. Highly disappointed that I now have to invest time and money to find some where to see about getting it fixed for it only to possibly happen again.
Response from bose.comBy Gary, Bose Service, June 21, 2016
Hello Kris,
We appreciate that you have taken the time to post a review and are sorry to learn of your disappointing experience. Bose QC20 headphones have been engineered to provide you with a high degree of audio performance in a lightweight, comfortable design. We would expect you to enjoy them for many years to come.
If you would like some help, please contact our technical support team at product_support@bose.com or call 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
We appreciate that you have taken the time to post a review and are sorry to learn of your disappointing experience. Bose QC20 headphones have been engineered to provide you with a high degree of audio performance in a lightweight, comfortable design. We would expect you to enjoy them for many years to come.
If you would like some help, please contact our technical support team at product_support@bose.com or call 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Humming noise
on June 13, 2016
Posted by: Mark
Gender:Male
After a few months a humming noise appears in earpiece... disappointing.
Response from bose.comBy Gary, Bose Service, June 16, 2016
Hello Mark,
We're glad you reached out to us about the disappointing issue you have described with your Quiet Comfort 20 headphones. This is certainly not the Bose experience we want you to have.
Please contact our technical support team at product_support@bose.com or if you prefer please call 1-800-379-2073 and we'll be happy to assist. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
We're glad you reached out to us about the disappointing issue you have described with your Quiet Comfort 20 headphones. This is certainly not the Bose experience we want you to have.
Please contact our technical support team at product_support@bose.com or if you prefer please call 1-800-379-2073 and we'll be happy to assist. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones ever!
on June 12, 2016
Posted by: Ayden Weaver
Gender:Male
I bought this about a couple weeks ago and this is a great product. I use it to cut the lawn and I cannot get a enough of the fact that you can barley hear the mower, I hope to buy more of your products.
THANKYOU!
THANKYOU!
Written by a customer while visiting bose.com