| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Wonderful
on October 29, 2016
Posted by: Code X
Gender:Male
Bought this in 2014 & still rocking it. Durable & superb. Using it as earplug in noisy areas in my workplace.
Written by a customer while visiting bose.com
Customer Rating
5
Phenomenal product with phenomenal support
on July 20, 2016
Posted by: Anonymous
Gender:Male
I have had my QC20i earbuds since 2014 (or there about) - and I've loved them ever since. Their comfort is unmatched in any other earbud product I've tried, and there isn't another noise-cancelling earbud that even comes close.
Remember - we're talking about earbuds, not over the ear headphones (which will always cancel more sound).
I've worn mine nearly daily - when I sleep, when I need peace and quiet, in the chair at the dentists office (trust me, they're life savers there) - and obviously on planes.
To be fair - I'm actually on my third pair of them - as I've had the first two have issues with one of the earbuds splitting about 1/2 way through the warranty period.
But THAT'S what makes this such a worthwhile purchase: you see, I haven't had a single issue with product support. Bose stands behind their products in a way that I've almost never seen a company do. It's superior to even Apple Care - by miles.
If you make no other high-end audio purchase - buying this (or any other Bose product) is definitely the way to go. I know that I'm not buying anything less.
Written by a customer while visiting bose.com
Customer Rating
5
Great Buy
on July 27, 2015
Posted by: Joe0606
Though these are very expensive, but I doubt you can't find a comparable pair of earphones anywhere else. To be honest, the sound quality is not phenomenal if compare to other products of similar prices. However, sometimes it's more important to hear the music clearly instead of blindly pursuing quality of sound. Because of the combination of QC20's fantastic noise cancelling quality and a decent sound quality, I can't live without these. In addition, because my ears are a little bit weird and cannot hold any kind of in-ear headphones other than sport ones and these, I'm so happy that I can finally listen to music while working out. Can't be more satisfied.
Written by a customer while visiting bose.com
Customer Rating
1
Honestly.. I want to return
on February 21, 2018
Posted by: Petario
Gender:Male
First of all, the battery is placed too low. Also, I hear this popping noise from my headphone everytime I turn the noise cancellation on. Its giving me headache and it is impossible for me to enjoy my music for 30 seconds with the noise cancellation on. I mean why did I pay this money for a "noise canceling headphones" when I can't even enjoy that feature. I am a huge fan of Bose products. Honestly this is not a product for me and I would like to get it replaced with other product. This is all my experience.
Written by a customer while visiting bose.com
Customer Rating
2
excellent when working, however, mine longer do
on August 29, 2015
Posted by: Dougp
Gender:Male
I've had these now for about 1 year. everything fine, until today, excellent sound and noise cancelling quality. I suddenly started to get extremely high pitched sounds coming from the right side. I've only used these about 10 times so I kind of feel cheated that i paid so much money and now they're probably good for the dump. I'm usually a little rough on my stuff but in this case I was extra gentle (considering the price) and this still appened
Response from bose.comBy Julius, Bose Service, August 31, 2015
Hello Doug,
Thank you for the review. We are glad to hear that you enjoyed the sound quality and noise-canceling of the QC20, but we are sorry to hear about the high-pitched sound coming from the right ear. One thing that can cause that is dust or debris in the mesh on the back of the earbud causing feedback. Behind that mesh is the microphone the headphones use to measure the ambient noise for the noise-canceling. Blowing that out with compressed air may help.
If not, the QC20 headphones do have a one-year warranty and we would like to help you with those. We have reached out via email to help you with this. We’re also available by phone Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST at 800-380-4831.
Thank you for the review. We are glad to hear that you enjoyed the sound quality and noise-canceling of the QC20, but we are sorry to hear about the high-pitched sound coming from the right ear. One thing that can cause that is dust or debris in the mesh on the back of the earbud causing feedback. Behind that mesh is the microphone the headphones use to measure the ambient noise for the noise-canceling. Blowing that out with compressed air may help.
If not, the QC20 headphones do have a one-year warranty and we would like to help you with those. We have reached out via email to help you with this. We’re also available by phone Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST at 800-380-4831.
Written by a customer while visiting bose.com
Customer Rating
5
QC 20 Simply the Best
on November 26, 2016
Posted by: GSF 1
Gender:Male
I've owned quite a few others ear phones but none have given me the sound I get from my Bose. The noise cancelling feature is outstanding & provides sound that no others can match.
Written by a customer while visiting bose.com
Customer Rating
1
Flimsy, broke easily.
on May 7, 2019
Posted by: xerex
Gender:Male
Length of ownership:1 year or longer
The adapter part of the headphone broke easily. Bose charges too much money for their products with cheap parts. Sounds good but you can't hear if it's broken.
Written by a customer while visiting bose.com
Customer Rating
5
bought on spot
on December 5, 2015
Posted by: paulb99
Gender:Male
i was staffing camp when a buddy had some. he let e try them. i listened to then, thought they were great. he then turned the voice canceling on. listened to the a total of like 3 minute. went online and bought some.
Written by a customer while visiting bose.com