| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Exactly what I needed on my motorcycle.
on March 16, 2016
Posted by: savedinak
Gender:Male
I commute 1.5 hours to my gf's which leaves my ears buzzing from constant wind noise as well as my bikes exhaust / pipes. These saved my hearing!
Written by a customer while visiting bose.com
Customer Rating
4
Awesome headphone, but cable is breaking up.
on March 13, 2016
Posted by: fpintos
Gender:Male
I've bought this over 2 years ago and I absolutely love it. However, the cable insulation is breaking up in many different places even thou I don't put any considerable strain on it. I began after a trip to Texas during summer. While the product was never exposed directly to sunlight/water or other things like that, I wonder if the changes in temperature from going from AC to the outdoors and vice-versa would have caused the cracks.
Response from bose.comBy Julius, Bose Service, March 15, 2016
Hello Fabio,
Thank you for the review. We appreciate the feedback and we are glad to hear that you are loving the headphones. However, we agree that you should not be having that issue with the cable insulation. There are many factors that can affect how long the product lasts including how they're used, stored, and the environment that they're in. We expect you to get years of use from your product and we stand behind them.
We have sent an email to learn more about what is going on with your QC20 headphones, but we are also available at 800-380-4831 if you wanted to speak by phone instead. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the feedback and we are glad to hear that you are loving the headphones. However, we agree that you should not be having that issue with the cable insulation. There are many factors that can affect how long the product lasts including how they're used, stored, and the environment that they're in. We expect you to get years of use from your product and we stand behind them.
We have sent an email to learn more about what is going on with your QC20 headphones, but we are also available at 800-380-4831 if you wanted to speak by phone instead. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Worth the price // Amazing earphones
on March 12, 2016
Posted by: danny521902
Gender:Male
I've had my earphones since the day they came out in 2013 and they've been working perfectly. Awesome sounds and definitely will blow you away by the quality. Though the durability isn't quite as expected. This should be taken into account. Take care of your earphones and buy the 3 year protection plan, definitely worth it.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, soft case too small
on March 12, 2016
Posted by: ty70
Gender:Male
Excellent sound and noise cancelling. Very comfortable. But control/battery module is worrisome while "dangling" from phone. I use a rubber band to attach secure it to my phone. Also, soft case is too short: the cable must be bent sharply at a 90 degree angle on each end of control/battery module to fit inside. I worry this will lead to premature cable failure. Bose obviously thinks it is OK.
Written by a customer while visiting bose.com
Customer Rating
5
Great product!
on March 8, 2016
Posted by: AValencia
Gender:Male
I bought this headphones for myself, hoping to get a high quality sound and a great noise cancelling feature. I was not disappointed where I used them for the first time. It's been a year and the sound quality, noise cancelling and product quality built are fantastic. I just got another pair for my son, and he is also loving this product. The only -minor- thing I would suggest to improve, is the size of the battery holder. Once you go Bose, it's impossible to go back to anything else.
Written by a customer while visiting bose.com
Customer Rating
1
bad wiring
on March 8, 2016
Posted by: rae rae
Gender:Male
I bougth a pair of qc 20 about year ago ,they sound great but the wiring is coming apart,just to much money for them to be falling apart so soon
Response from bose.comBy Julius, Bose Service, March 11, 2016
Hello there,
Thank you for your review. We are glad to hear that you are enjoying the sound of the QC20 headphones, but we are disappointed to hear about the wiring. We build our products to last and we are sorry to hear that you are having trouble with the headphones. We stand behind our products and we would definitely like to help you with this.
We have reached out via email, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for your review. We are glad to hear that you are enjoying the sound of the QC20 headphones, but we are disappointed to hear about the wiring. We build our products to last and we are sorry to hear that you are having trouble with the headphones. We stand behind our products and we would definitely like to help you with this.
We have reached out via email, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
Durability
on March 1, 2016
Posted by: Prosper
Gender:Male
I bought few months ago and work perfect, noise cancelling while travelling is fantastic but since a week even there is no sign of physical damage, the left side makes horrible noise....
Response from bose.comBy Gary, Bose Service, March 2, 2016
Hello Prosper,
Thank you for taking the time to share your comments. We're glad to know you've enjoyed the QC20 headphones in your travels and want that experience to continue. If they are not working properly we definitely want to help.
We have reached out to you via e-mail to offer assistance. Please respond to our e-mail or for immediate service please contact our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for taking the time to share your comments. We're glad to know you've enjoyed the QC20 headphones in your travels and want that experience to continue. If they are not working properly we definitely want to help.
We have reached out to you via e-mail to offer assistance. Please respond to our e-mail or for immediate service please contact our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
Good overall. Could use better mechanical design.
on February 27, 2016
Posted by: ADC
Gender:Male
The good - Great sound for earbuds. Very good noise cancellation.
The bad - Cord is too short, e.g. on Cathay Pacific business class seats, the earphone jack is too far for the earphones to be worn comfortably when plugged in. In addition, the short bit of cord where the earphone jack is connected to the main body is ridiculously short, and should also have been made detachable with a socket on the body so that it can be replaced easily, or with a longer cord. I have seen people getting out of their plane seats forgetting to unplug the earphones and breaking the jack. Necessitating expensive repair.
Written by a customer while visiting bose.com