| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Love them!
on March 16, 2016
Posted by: LynnD
Gender:Female
Got these about a month ago and they are amazing! They are pricey, but worth every penny.
Written by a customer while visiting bose.com
Customer Rating
1
Waste of money
on July 23, 2018
Posted by: jahnb
Gender:Female
Length of ownership:1 year or longer
I have gone through 3 pairs in 4 years, they all have had the exact same issue. The volume button no longer works. Good sound for the short time they work.
Written by a customer while visiting bose.com
Customer Rating
5
Exceeded my expectations
on June 23, 2016
Posted by: Stephen
Gender:Male
Purchased the Acoustic Noise Cancelling earbuds about 5 months ago and have used them on two international trips. Obviously, they are not cheap. But, I wanted a good quality earbud with the noise cancelling feature. I'm not a techie, so on my first trip I didn't realize that I had not used the noise cancelling feature. After that trip I wondered if I had made the wrong decision since I didn't notice much difference between these earbuds and the others I own. On my next trip, the experience was totally different. I already liked the overall quality of the buds, but once I turned on the noise cancellation feature it really made a huge difference. I was very impressed with the buds and very happy that I had purchased them. They are portable (easily carried in a shirt pocket), provide excellent sound, and the noise cancellation feature is also excellent. Just read the instructions before using them.
Written by a customer while visiting bose.com
Customer Rating
1
Great sound but really bad workmanship
on August 29, 2019
Posted by: Cathy
Gender:Female
Length of ownership:6 months
I have two pairs of these purchased in three years. The first pair fell apart. First to go was the clip then the volume contril buttons fell off. Too bad, these have great bose sound and are the most coomfortable ear phones Ive ever had, (Ive tried iphone, samsung, Phillips, etc..) no exception but lousy construction. Too fragile for everday use.
Response from bose.comBy Tori Mae, Customer Support , September 3, 2019
Hello Cathy,
Thank you for sharing your review of the QuietComfort 20 Acoustic Noise Cancelling headphones.
I would advise that you reach out to our customer service team who would love to hear from you as this is not a normal issue and I am sure that we would be able to assist you.
Thanks Again,
Tori Mae – Customer Support
Thank you for sharing your review of the QuietComfort 20 Acoustic Noise Cancelling headphones.
I would advise that you reach out to our customer service team who would love to hear from you as this is not a normal issue and I am sure that we would be able to assist you.
Thanks Again,
Tori Mae – Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
quality
on September 8, 2015
Posted by: nando
Gender:Male
i bought my headphone loving bose products i have 4 of their products these are the ones that i am the most disappointed with. i keep them in a case when not in use and love the way they sound its just the quality. the white and black rubber in the wire is falling apart exposing the wire. for headphones you buy for the price it is disappointing that i cant even get more time of use. for the price i would have loved to get more than 2 years without them falling apart.
Response from bose.comBy Julius, Bose Service, September 11, 2015
Hello Nando,
We are glad to hear that you’re a Bose fan. Owning multiple others of our products, you know what kind of quality you should expect from them. Keeping them in the case is a great idea. The wire should not be falling apart like that. We are sorry to hear that you’ve had trouble with the headphones and would like to help you with that. We have reached out via email to find out more. We are also available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
We are glad to hear that you’re a Bose fan. Owning multiple others of our products, you know what kind of quality you should expect from them. Keeping them in the case is a great idea. The wire should not be falling apart like that. We are sorry to hear that you’ve had trouble with the headphones and would like to help you with that. We have reached out via email to find out more. We are also available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
QC20's - Great for travel!
on April 29, 2017
Posted by: TM
Gender:Male
This review covers my 3rd set of QC20's. I fly with some regularity and flipping the switch on the battery pack activating the noise cancelling makes me smile every time. I also have the over the ear headphones from Bose, years old, that have been relegated to my girls. The comfort of these in-ear headphones is incredible. The over the ear headphones will eventually become painful to wear, and I suppose these do too, but many hours later. If on an 8 hr flight, I might remove them to eat or to use the bathroom, then they feel fine again. Circulation maybe? They come with 3 different sizes of earpiece, to make sure you get a good fit. I wish the battery were smaller, but I like the fact that it lasts all day. I listen to music and audiobooks. The sounds fits my preference...I am from the 80's and love rock and roll, and the sound fills your head without crushing your ears. Just try them! I am careful with mine...if you are not, you may run into durability problems.
Written by a customer while visiting bose.com
Customer Rating
5
Great investment
on November 4, 2019
Posted by: Lenielou
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have a set that is on its 7th year and still works great!
Great sound; the best noise cancelling ear buds ever - one of the best purchases I have ever made - use them almost daily!
They are so good I recently bought a 2nd pair just in case..
Great sound; the best noise cancelling ear buds ever - one of the best purchases I have ever made - use them almost daily!
They are so good I recently bought a 2nd pair just in case..
Written by a customer while visiting bose.com
Customer Rating
1
Great sound and fit. Poor quality build
on August 8, 2015
Posted by: matt06sg
On the average, it needs replacement every few months, I am on 4th replacement, and now the Aware Button just broke again, this time in the span of just about 2 months. Playing around with the cable position has shown that it's likely due to bad cable join within the battery/control compartment. Bose warranty is amazing, but the inconvenience of making a trip to have it replaced, and knowing that your 300USD only last as long as a year(Warranty coverage), it's rather an expensive investment for what it is.
High-pitch sound likely due to sweat/moisture build up, once dried should be fine, which indicates that this headset is not build for high humidity area like tropical Asia(where I am at) or summer time.
Having a good customer support and warranty replacement is amazing, but having the product replaced/exchange every few month only show poor quality build.
This product has the best sound in its class, now that Bose released version 2 of this product, I am not sure will it improve(Aware Button) but I will only hope they replace my current faulty Aware Button(again and again) with version 2.
Response from bose.comBy Julius, Bose Service, August 10, 2015
Hello,
Thank you for the review. We are sorry to hear of the ongoing trouble you have had with the QC20 headphones. While we are proud of our warranty service and stand behind our products, we definitely don’t want our customers to have to replace the products so often. We want you to have your headphones to enjoy your music.
We have reached out to you via email to learn more about the issue and see what other options we have to help you resolve this. If you wanted to call us instead, we are available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We are sorry to hear of the ongoing trouble you have had with the QC20 headphones. While we are proud of our warranty service and stand behind our products, we definitely don’t want our customers to have to replace the products so often. We want you to have your headphones to enjoy your music.
We have reached out to you via email to learn more about the issue and see what other options we have to help you resolve this. If you wanted to call us instead, we are available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com