| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Worth the price // Amazing earphones
on March 12, 2016
Posted by: danny521902
Gender:Male
I've had my earphones since the day they came out in 2013 and they've been working perfectly. Awesome sounds and definitely will blow you away by the quality. Though the durability isn't quite as expected. This should be taken into account. Take care of your earphones and buy the 3 year protection plan, definitely worth it.
Written by a customer while visiting bose.com
Customer Rating
1
Stopped working after 1 year
on March 6, 2017
Posted by: LoveMusic
Gender:Female
They worked great for the first several months/excellent sound when the noise cancelling feature was on. I loved them...however, a few weeks ago the noise cancelling feature stopped working. Now when I turn on this option I only hear a loud, cracking noise. Would not recommend, poor quality for price point. At this price, they should last longer than 1 year.
Response from bose.comBy Ryan, Bose Service, March 7, 2017
Thank you for taking the time to write your review. We are happy to hear that you enjoy the sound quality and active noise cancellation technology in these headphones.
If you are experiencing a crackling sound while listening to music, we would recommend comparing the results with a second audio device. If the results are the same, it would be best to speak with our support team for further assistance. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
If you are experiencing a crackling sound while listening to music, we would recommend comparing the results with a second audio device. If the results are the same, it would be best to speak with our support team for further assistance. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Like to show it off.
on January 19, 2016
Posted by: James
Gender:Male
I brought this a week ago and its by far better than any beats i had. As a 17 year old in New York City constantly taking the train and hearing noises, these headphones cancel out everything. They work wonders, however i do want to try the Q25s to compare them. The only annoying thing is having the battery adapter at the bottom. It ruins the speed of putting your phone away and its a hassle. Which makes me want to try the Q25. They should make a all black pair.
Written by a customer while visiting bose.com
Customer Rating
5
A Quality Product
on January 25, 2016
Posted by: Dan
Gender:Male
I don't typically write reviews for products but these QC20i earbuds have literally changed my daily commute to/from work on Chicago's CTA Commuter Train system. The noise cancelling is astonishing given the amount of ambient noise, all the while while maintaining the clarity of the audio that would normally be drowned completely out. The only suggestion I would make is to find a method to attach the noise cancelling module to the player (in my case, an iPod touch) I tried to use velcro but it wouldn't stick to the material of the module so instead, I secure it to the back of my iPod with a simple rubber band...
Written by a customer while visiting bose.com
Customer Rating
5
What annoyingly loud people on my flight???
on May 10, 2018
Posted by: Barb
Gender:Female
[This review was collected as part of a promotion.] Flew recently with these on numerous flights. Barely hear the din of the in flight noises. If you want to hear the noise, just switch the little button on the battery case. We landed and my sister commented on a group of loud partying guys on our flight, I never heard them until we landed and I took my earphones out and they were truly loud. Earpieces are very self, comfortable. Unfortunately, the silicone is very soft and I tore one of the little parts removing one size and changing to another. Just be careful because they are a little delicate.
Basically after my sister tried mine, she pretty bought some for herself and loves them. She got the cordless ones and says they are amazing compared to her previous ones that she THOUGHT were noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
5
The only way to travel
on July 28, 2015
Posted by: owlisn
I had the over the ear noise-cancelling headphones for about a year until the in-ear ones came out. I jumped at the opportunity since I like to sleep on planes. I cannot imagine flying without them now. When it's time to get off the plane and I take them off, I'm still so amazed at the difference in noise level. I often don't even turn the music on, and just enjoy the silence. I used to dread it when I had to be on a plane with screaming kids. Now I don't even hear them. Liked them so much, I bought my husband a pair.
Written by a customer while visiting bose.com
Customer Rating
5
Great wire
on August 4, 2015
Posted by: ChrisL
I bought these the very first day they were available a little over two years ago. I've traveled to over about a dozen countries, and almost every US state, taken over 200 flights, use them daily in my commute to work, and while mowing the lawn weekly. There's not a single thing wrong with them, and they look brand new.
Apparently mine are 'special'.
Written by a customer while visiting bose.com
Customer Rating
4
Love the noise cancellation - needs a tweak
on August 28, 2015
Posted by: Thom1929
Gender:Male
Love my QC20! Use it in the gym, on the plane, at the office, and around the around yard when working. Two concerns: On my second pair because the microphone stops working (need to call support again) and the control box is cumbersome with the wires when the phone is in my pocket while working out in the gym. Any way to design an around the neck version?
Written by a customer while visiting bose.com