| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Way above expectation
on January 7, 2016
Posted by: Pix
Gender:Male
I bought a pair of these for a trans-atlantic flight. Having never owned a 'decent' pair of noise cancelling headphones, I figured I would go with Bose due to reputation more than anything. The instant silence when turning them on at an airport was the first sign that I'd made a good choice!
I was sitting on a plane for 10 hours, in a window seat that looked out to the engine, and had a screaming 4-5 month old kid behind me... and just didn't care!
Noise cancelling is incredible, sound quality is fantastic at any volume, and the 'Aware' mode is extrememly useful for quick moments when you need to jump back in to the outside world.
My girlfriend got a pair of the QC25 over-the-ear headphones, and her opinion was equally as high on those. I would say that the choice comes down to personal preference on in-ear vs over-ear. But I will add that the 'Aware' function is not there on the QC25.
Written by a customer while visiting bose.com
Customer Rating
5
awesome!
on January 3, 2016
Posted by: Phoebe
Gender:Female
Bought it a week ago and the noise cancellation is so cool
Written by a customer while visiting bose.com
Customer Rating
1
Horrible Horrible Horrible EXPENSIVE Product!!!!!
on January 1, 2016
Posted by: soundlover
Gender:Male
I purchased the QuietComfort 20 Acoustic Noise Cancelling headphones Samsung edition approximately 3 days ago and I must say that I am truly disappointed. The headphones themselves look appealing but the sound quality is horrible. I would like the reader to keep in mind that I have an older pair of Bose earbud that are AMAZING and still work good as new so quite naturally anyone who have the old will compare them to the new (Picture Attached). I did just that and I am here to say that the old is much better.
QuietComfort 20 Acoustic Noise Cancelling headphones have a very weak sound normally with any Bose product you will be able to hear sounds you wouldn't normally hear for example someone taking a deep breath in the background or the music would be more define but again not with this pair of earbuds. I am most disappointed with the popping noise that come from these earbuds when the volume is turned all the way up and the noise cancelling feature is turn on. Speaking of noise cancelling feature it is not something that is worth bragging about, yes it is good for when I travel and I am unable to hear plane engines, but again this feature is nothing to brag about what so ever. This was unexpected because again I have an older pair of earbuds and even though I rarely turn them up full volume I could if I wanted withouth hearing the annoying popping sounds from these earbuds. The StayHear ear cushions are not as good and they tend to move out of place in your ear if you are an active person which make the name a little deceitful. One thing I do like about this product is the reachable battery this is quite convenient because it is long lasting.
I do hate that I have to write such a horrible review but I have been a long time customer of Bose from the home entertainment center, to the car radio system, and of course the personal headset and this product was something that I must say long time customers such as myself did not appreciate. I know people who have similar feelings as I do have state that earbuds that cost this amount should sounds much better and I agree, I also believe that the amount of money spent would not matter if the product was of great quality or even good quality, however I do have buyers remorse!!!!! I would advise anyone who is considering purchasing this item to THOROUGLY shop around, compare headset, read reviews, and diligently research the product before committing to purchasing this pair.
Thank you for taking the time to read my review. Photos added below.
Response from bose.comBy Julius, Bose Service, January 4, 2016
Hello Bryce,
Thank you for taking the time to write a review. We appreciate the feedback, especially from a long time customer such as yourself. The experience that you have had with the QuietComfort 20 headphones is not a typical one and we would definitely like to help you with that.
You should be getting plenty of volume from those headphones without a popping sound at any volume level and the noise-canceling should also be working better than described. One thing to make sure of is that the StayHear tips are clean and that free of debris, and that the metal tip on the headphone connector is clean. Wiping it with a clean cloth and isopropyl alcohol may help.
We have reached out via email to learn more, but if you wanted to call instead we are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST at 800-380-4831. We are here to help.
Thank you for taking the time to write a review. We appreciate the feedback, especially from a long time customer such as yourself. The experience that you have had with the QuietComfort 20 headphones is not a typical one and we would definitely like to help you with that.
You should be getting plenty of volume from those headphones without a popping sound at any volume level and the noise-canceling should also be working better than described. One thing to make sure of is that the StayHear tips are clean and that free of debris, and that the metal tip on the headphone connector is clean. Wiping it with a clean cloth and isopropyl alcohol may help.
We have reached out via email to learn more, but if you wanted to call instead we are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST at 800-380-4831. We are here to help.
Written by a customer while visiting bose.com
Customer Rating
5
Quality Product
on December 29, 2015
Posted by: Annelg30
Awesome quality...the noise cancelling works extremely well!
Written by a customer while visiting bose.com
Customer Rating
4
Niose Cancelation Works
on December 28, 2015
Posted by: masmith22
Gender:Male
I own these in-ear headphones for about 1 year. The noise cancelation works, I wish the white noise was a little lower, appears as if you are in a vacuum. The cable from the noise cancellation block to the jack should be a little longer.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect
on December 25, 2015
Posted by: ohayyam
Gender:Male
I am Happy with QC20 thanks Bose. Just the cable length can be longer between connection jack and control device on cable.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome product!!!!
on December 24, 2015
Posted by: Joey
Gender:Male
[This review was collected as part of a promotion.] The Bose Quiet Comfort 20 ear phones are unbelievable! I'm still trying to figure out how Bose was able to come up with this great technology. At one press of a button all outside sound is cancelled out, there is very minimal outside sound at all. I thought that by wearing them around for a few days I would get used to the effect, but every time I go from noise cancellation mode to regular mode it really surprises me! I also tried these recently during travel by plane and noise was cancelled out and I was able to enjoy my music with relaxation and sleep with no interruptions, which is what I need as I am a frequent traveler. Bose you have done it again with your great products and I recommend these to anyone! Thank you!
Written by a customer while visiting bose.com
Customer Rating
1
Short Lived (17 Months) and Pricey
on December 24, 2015
Posted by: MichaelDAustin
Gender:Male
I've owned my Bose QC earphones since May 2014. Before I bought them I shopped around and felt I'd rather spend the extra money to insure the best possible experience. I know something about sound because I'm a mild audiophile and I've done talk radio magazines and news.
Although I've felt like I had to take special care of my QC earbuds because they're small and I'm big (I didn't see them as having a robust build) I'd been very happy with them. It's because they're small that they were especially portable, and fit safely in my laptop case or shirt pocket. So they aren't a bulky storage fit like full-sized studio headphones. An unanticipated plus was that they turned out to be helpful and excellent on business calls on my iPhone, because the sound quality of the calls was more intelligible and more pleasant.
I originally bought them to preserve my sanity against the noise of commercial airline flights. They were surprisingly helpful for that and I was glad I got them. Despite the background noise, I could listen to movies at a reasonable sound level on my iPad or PC laptop. That increased my happiness and made me a calmer traveler :-) One Spring Chicago night I even strolled around the downtown loop area; had I not had them the environmental sound levels would have been very upsetting.
I thank Bose for these things. I had come to depend upon these earbuds. Just like my ancient Bose Wave Radio/CD player that serves its beautiful sound as my PC's speakers, day-in, day-out, for many years.
I listen to audiobooks and guided meditations. I have taken good care of my earbuds. I'm not a skateboarding thrasher ;-) But, last night when I queued up a meditation for private listening, the right earbud was inexplicably silent. Zero sound. There's no damage either earbud, and not even a frayed, twisted, or detached cord. Each and every time I wasn't using them, these were tucked carefully and safely into their case. The earbuds and cords look good enough that they might even pass for new. And if I'd done something unexpected to the sound controller, from long experience with electronics, I'd surmise both earbuds would have broken. But the left one works.
So, now that I've come to depend on a product like these, I'm not inclined to dive right back into another pair. So I must shop around again. Sigh.
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello MichaelDAustin,
How disappointing! Thank you for taking the time to share your experience with your noise cancelling headphones. We can understand how you have come to depend on them and would like to help you.
We've reached out via e-mail to offer assistance, however if you prefer a speedier response please feel free to contact our technical service team at 800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
How disappointing! Thank you for taking the time to share your experience with your noise cancelling headphones. We can understand how you have come to depend on them and would like to help you.
We've reached out via e-mail to offer assistance, however if you prefer a speedier response please feel free to contact our technical service team at 800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com