| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
2
Bose is number one in noise cancellatio technology
on December 8, 2015
Posted by: Keuzy
Gender:Male
If you are looking for the best in noise cancellation technology, look no further. You have come to right place.
If you are looking for the best in sound, comfort, build quality, and value, I suggest you look elsewhere.
2 stars, because its a 3-star product that is priced as a 4-star product.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound & noise cancel. Fragile microphone
on December 7, 2015
Posted by: Bickerson
Gender:Male
I just picked up my 4th pair of these earphones and love them. I have some hearing loss and spend most of my work time in conference calls and it is difficult for me to understand a lot of what people say unless I am in a perfectly quiet room. I use these as a headset and they are the only headset of the dozens I've tried that not only help me participate in these meetings in a normal room, but have had no trouble in a crowded train terminal, driving with the windows down, etc. The only issue I have is that the microphone has issues for the way I use these.
For the most part the microphone is fine, but any high pitched noise in the background such as my parakeet 2 rooms away will be picked up so much that it will cause others on the call to comment that it is distracting. That is just an annoyance however and I can just mute my phone when not speaking.
The biggest problem though is that I am on my 4th pair because the microphone starts to die. The first signs have occurred as early as 6 months after purchase and as late as 11 months after purchase. For this reason, I buy the earphones with the insurance protection where possible. When the microphone performance drops and I actually have to hold the microphone between my teeth when I speak so others can hear me while I control my computer for whatever I'm presenting. They complain they can't hear me and that I sound very far away. I still have my first pair from when I had a blackberry and use it to listen to music through all of this time because they are so good and save use of my headset pair to try to extend its microphone life as long as possible for my work calls.
The ear inserts are phenomenal as well. I frequently will have to wear these 10 hours in a day and would be in agony if they weren't so comfortable. But they are comfortable enough that even after a long day like that, I'll continue to wear them to listen to music to fall asleep.
One final thing that I would find very useful is if there were a way to use the side button on the microphone to act as a microphone mute/unmute button. If I need to hear something while I have noise cancelling on, I just yank one of the earphones out reflexively. However in long meeting when using the headset, someone will ask a question directed to me and I'll be scrambling to unlock my phone to unmute my microphone to respond. It would be so nice to just reach up and press the side button on my headset.
Written by a customer while visiting bose.com
Customer Rating
5
Best noise cancelling headphones available!
on December 6, 2015
Posted by: Ryanjw
Gender:Male
Pros:
- Terrific noise cancellation. I also own Beats as well as the over-the-ear Bose Noise Cancelling headphones, and these do a noticeably better job blocking out noise.
- Enhanced sound quality. I have owned the Bose over-the-ear model for many years, and nothing I’ve tired matches the deep base and crystal clear mids thru highs on those headphones. These are the first headphones I’ve used that offer that same high level of sound performance. My $400 pair of Beats headphones don’t come even close to these.
- The cable stays untangled. Somehow the cable stays untangled and straight when I pull them out to use, which I love. The cable is made out of a very nice rubberized material, and they are slightly thicker than normal, which must help them stay untangled somehow.
- Built-in, rechargeable, long lasting battery. I’ve owned these headphones for a week and I’ve not charged them once so far. They also recharge via a standard USB cable, which is great.
- Amazingly comfortable. These headphones are vastly more comfortable than any other noise cancelling headphones that I’ve tried. The only headphone that meet this level of comfort are the regular, non-cancelling, Bose earbuds. Bose clearly has perfected in ear comfort over the years and they simply brought that design over to these.
- They still work when the battery is exhausted. When the battery is turned off, they still work like regular Bose headphones. This is really great if you happen to run out of battery power half way through your fight, which has happened to me in the past. With other models of noise cancelling headphones I’ve tried, once your battery runs out, they are totally useless.
Cons:
- The built-in battery adds a little bulk compared to regular earbuds. Apparently it’s not technically possible to have noise cancelling headphones without a supplemental power source, so I don't think this is avoidable. The added bulk, which is roughly the size of a lighter, has not been a problem at all for me. But it certainly would be amazing if they could be fully powered by my iPhone or laptop.
Summary:
- The QuietComfort 20 noise cancelling headphones are the best noise cancelling headphones I've ever owned. In particular, I wasn’t expecting the noise cancelling performance to be better than my Bose over-the-ear headphones, but they are in fact noticeably better when I compare them side to side. The sound quality is also top notch, as you would expect from Bose. When you add in the amazing comfort they offer, this is a no brainer purchase if you are considering a noise cancelling headphone.
Written by a customer while visiting bose.com
Customer Rating
3
It can make funny low frequency noises.
on December 6, 2015
Posted by: htodd
Gender:Male
I used these on a trip to Japan. I prefer the over-the-ear headphones for the plane trip but these work pretty well and sound good as well. They were much more convenient on this trip because I could shove them in my pocket and use them while traveling around the city as well.
The problem I have is that it can take subsonic low-frequency noises on the bus and the train and shift them to audible frequencies while riding on the bus or train. My guess is the noise canceling circuitry just can't handle certain subsonic frequencies. I would hope they would figure this out for how expensive these are.
Also, the short cord from the plug to the battery pack is a little too short.
Response from bose.comBy Ryan, Bose Service, December 9, 2015
We are thrilled that you found the compact size of these headphones to be advantageous for your recent trip and that you enjoyed the sound quality.
Many of our customers use these headphones for commuting on buses and trains. We find the sounds that you are describing in those environments to be unusual compared to the feedback that we normally get and want to find out more.
We'll be reaching out through email. If you prefer, you can contact us directly by phone. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Many of our customers use these headphones for commuting on buses and trains. We find the sounds that you are describing in those environments to be unusual compared to the feedback that we normally get and want to find out more.
We'll be reaching out through email. If you prefer, you can contact us directly by phone. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
5
bought on spot
on December 5, 2015
Posted by: paulb99
Gender:Male
i was staffing camp when a buddy had some. he let e try them. i listened to then, thought they were great. he then turned the voice canceling on. listened to the a total of like 3 minute. went online and bought some.
Written by a customer while visiting bose.com
Customer Rating
5
awesome noise cancelling
on December 5, 2015
Posted by: superturtle
Gender:Male
i bought this on amazon couple month ago. pretty satisfy so far. however, that battery pack is a little bit clumsy. maybe a pill shape would be better.
Written by a customer while visiting bose.com
Customer Rating
3
Exquisite sound, yet too delicate
on December 4, 2015
Posted by: Meghan
Gender:Female
I bought these a little over a year ago, to block out the noise of my commute on the NYC subway system. I was amazed at how little of the screeching subway and outside world made its way into my ears. I treated the headphone set like the precious object it is, and dutifully recoiled the wires and put it in the pouch it came with after every single use. After about 6 months of use I noticed that cracks began to appear in the rubber casing around the wiring. Over the next several months, those cracks eventually pulled completely apart and left the wiring exposed. I was very sad to say goodbye to these headphones. Everything except the durability was fantastic. If you are rolling in money, these are definitely for you. If not, then take your chances and use them less.
Response from bose.comBy Julius, Bose Service, December 5, 2015
Hello Meghan,
Thank you for the review. We appreciate the feedback, and it is great to hear that the QC20 headphones were so effective in canceling noise. Putting them in the case and recoiling the wire is exactly the right thing to do to care for the headphones. It sounds like you took great care of the headphones and we are sorry to hear that you are having trouble with them. That is not the kind of experience we want you to have. We build our products to last and support them with a warranty and wold class customer support. It sounds like the headphones are under the warranty and we would like to help.
We have sent an email, but if you prefer to call we are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST at 800-380-4831.
Thank you for the review. We appreciate the feedback, and it is great to hear that the QC20 headphones were so effective in canceling noise. Putting them in the case and recoiling the wire is exactly the right thing to do to care for the headphones. It sounds like you took great care of the headphones and we are sorry to hear that you are having trouble with them. That is not the kind of experience we want you to have. We build our products to last and support them with a warranty and wold class customer support. It sounds like the headphones are under the warranty and we would like to help.
We have sent an email, but if you prefer to call we are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST at 800-380-4831.
Written by a customer while visiting bose.com
Customer Rating
4
Absolute quality
on December 1, 2015
Posted by: COx
Gender:Male
Without a doubt the most comfortable headphones. Period. I have always had difficulty keeping the ear buds in the ear while doing anything but sitting still, but the buds with the QuietComfort are snug without being uncomfortable. The noise cancelling blocks almost all noise (ie: ocean waves, babies crying, people talking), even between songs when it is quiet, you can only hear yourself breathe; no outside noise or noise from the the music device itself (no humming sound)..pure quiet. The music sound is crisp, clear and not distorted even at high volume. The controls are easy to use and at a good level to grab quickly. The one thing I do have concerns about is the noise cancelling control device. It isn't too heavy or bulky, but it does get in the way most of the time and I also think that the connection between the control device and the headphone cord will eventually fray from constant bending from putting in my pocket; although the connecting cord is fairly solid. If not for the noise cancelling device issue, my review would have been five stars, because these headphones rock.
Written by a customer while visiting bose.com