| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Saves my sanity on the bus!
on October 8, 2015
Posted by: stefferzz
Gender:Female
I really don't like listening to people talk or hearing their music bleed through their headphones when I'm commuting on the bus. These really are a lifesaver for me. I arrive to work stress and anxiety free. Thank you for these!
Written by a customer while visiting bose.com
Customer Rating
5
Next mid cycle refresh hopefuls
on May 4, 2016
Posted by: TitaniumSpecial
Gender:Male
Excellent product operates as described.
My upgrade request or feedback.:
1. Electronic feedback comes through male connector plug in various situations when not connect to music just noise cancellation. When battery is fully charged noise begins or when male connector touches other items.
1. Electronic feedback comes through male connector plug in various situations when not connect to music just noise cancellation. When battery is fully charged noise begins or when male connector touches other items.
2. The on lighting diodes are too bright for when used for sleeping.
3. The cord is to short near battery and male connector.
nothing can compare to Bose noise cancellation.
Comfort rating while side sleeping poor.
Written by a customer while visiting bose.com
Posted by: John G
Gender:Male
Verified Purchase:Yes
I purchased my quietcomfort 20 headphones just before traveling to Europe. I was completely amazed at the difference these earphones made in blocking sounds. As luck would have it, there was a small child sitting two seats away who was totally spoiled and making noises and causing trouble for her mother and grandmother the entire way from Munich to DC.
I only survived because of my Bose quietcomfort 20 ear phones.
In addition, I was able to enjoy three movies and one documentary with the most incredible sound that you would expect from Bose. I don't know why I have postpone making this purchase but I am sure glad I finally did.
I only survived because of my Bose quietcomfort 20 ear phones.
In addition, I was able to enjoy three movies and one documentary with the most incredible sound that you would expect from Bose. I don't know why I have postpone making this purchase but I am sure glad I finally did.
Written by a customer while visiting bose.com
Customer Rating
5
Worth every penny.
on December 2, 2018
Posted by: Janea
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I love these headphones. 16 hours of battery life and when the battery dies you can still listen without the noise canceling feature. So you are never without sound. Worth every penny.
Written by a customer while visiting bose.com
Customer Rating
1
Great if you're not moving, otherwise annoying
on September 9, 2017
Posted by: zrs
Gender:Male
I bought these a few weeks ago, but had to return within a few days. First off, if you're not moving these are amazing ear buds, and the noise cancellation is excellent.
However, started to walk around and the cable housing creates a hugely distracting scraping noise that reverberates into the ear buds (when using noise cancelling). Simply unacceptable given the cost and supposed quality of the device. Additionally, the cable and battery configuration is really poorly thought out - you have to keep the battery right next to your phone, rather than providing enough cord and placement that would be more flexible for different use cases.
Finally, MOTORCYCLISTS listen up. Purchased this to help reduce noise and listen to music in my helmet. The noise cancelling FAILS at speeds above 50 mph. Not just fails, but creates an incredibly uncomfortable (and honestly painful) ear popping sound as the mic tries to compensate for the wind noise. So bad, that I had to emergency exit the freeway and take out the ear buds.
So, really unfortunately - I had high hopes for Bose. Had other products that have been "sound" but this experience will push me away from their tech.
Written by a customer while visiting bose.com
Customer Rating
1
Not worth the price
on October 9, 2015
Posted by: RP
Gender:Male
I purchased these on the recommendation of a friend. The sound quality at higher volumes breaks up and cracks. The piece of cord, with the plug, that comes out of the battery is way too short. They really are not that impressive. I gave away my QC15 Bose headphones, which were the best. Now I'm stuck.
Response from bose.comBy Julius, Bose Service, October 10, 2015
Hello Ron,
Thank you for the review. We appreciate the feedback. We are sorry to hear that you are having trouble with the Quiet Comfort 20 headphones. This is definitely unusual. Our products are built to last and to provide excellent sound quality. It is possible that dust or a low battery can be causing the cracking that you are describing. Using compressed air to blow out the ports on the earbuds and ensuing that the battery is charged may help.
If not, it may be the headphones themselves. We offer world class service and we want to help you with that.. We have sent an email to learn more and assist you with this, but we are also available by phone at 800-380-4831 if you prefer to call. We are available Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the feedback. We are sorry to hear that you are having trouble with the Quiet Comfort 20 headphones. This is definitely unusual. Our products are built to last and to provide excellent sound quality. It is possible that dust or a low battery can be causing the cracking that you are describing. Using compressed air to blow out the ports on the earbuds and ensuing that the battery is charged may help.
If not, it may be the headphones themselves. We offer world class service and we want to help you with that.. We have sent an email to learn more and assist you with this, but we are also available by phone at 800-380-4831 if you prefer to call. We are available Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for travelin or commuting
on September 30, 2018
Posted by: Egert
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I received these as a gift a long time ago. Did not use them for a few months cause i thought they looked weird (i was 12 at the time).Now 3 years later i enjoy these everyday from listening to music to walking around the city these are perfect.Highly recommended for anyone although the prize is quite high (For a 14yr. old like me).
Written by a customer while visiting bose.com
Customer Rating
5
Best sound EVER!
on August 21, 2015
Posted by: Yames
Gender:Male
I picked up a set of QC20i's in London several months ago. I also own a pair of their over-ear noise-cancelling headphones, but found their sound too "tinny." Certain high frequencies are attenuated and they kind of hurt my ears. Not these!! These are the best "in-ear" phones I have ever owned. Once the sound cancellation kicks in, the music just explodes. Tons of bass and pure, unadulterated highs and mids. I have never heard music sound so full from such a small set of phones. I love 'em. HIGHLY recommended!!!
Written by a customer while visiting bose.com