| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
3
Great headphones, but...
on December 17, 2019
Posted by: John
Gender:Male
Length of ownership:1 year or longer
I've been a Bose noise cancelling customer since just after the original QC10s came out. I travel for a living, and spend a lot of time in planes, and part of the routine is to settle my gear, settle my backside into the seat, pull out the Bose headset, and tune out the noise.
These headphones work great in airplanes, airports, factory floors, noisy office environments, and, strangely enough, under a motorcycle helmet that doesn't block the wind very well. The noise is cut to a whisper in all environments, music and calls are clear, and the only problem I've had with normal operations is with the microphone (it sometimes needs to be held close to my mouth for my caller to hear me clearly).
That's the good news. Now, the bad.
The QC20 comes with a nice, tactile rubber covering for the electronics/battery pack. This rubber membrane gives a nice feel to the package, and keeps it from sliding around if it's stuck in a pocket or pack.
The rubber peels off. It started pretty soon after I got the headset, but as time's passed, the rubber skin has peeled pretty badly (see pictures for example of how bad it is right now). It's annoying, and leaves the hard plastic chassis unprotected.
This seems to be a general problem with Bose products - the rubber skins they apply seem to peel pretty easily (see the QC30 reviews for examples elsewhere).
Bose: other than, "out of warranty, buy a new set," do you have any suggestions?
Response from bose.comBy Tori Mae, Customer Support , December 19, 2019
Hey John,
Thanks for leaving your thoughts on your headphones. I am happy that you are able to enjoy the benefits of noise-canceling in multiple environments.
I would love for you to reach out to us privately so we can take a few details and see what we can do to help you with this issue. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
Thanks for leaving your thoughts on your headphones. I am happy that you are able to enjoy the benefits of noise-canceling in multiple environments.
I would love for you to reach out to us privately so we can take a few details and see what we can do to help you with this issue. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Sound Quality Is Great. Design not so great
on December 7, 2019
Posted by: United9198
Gender:Male
Length of ownership:1 year or longer
I have had mine a while and love the sound quality and noise canceling on an airplane. I am really unhappy however, with the rubberized feel of the wires. They catch on everything and pull because they are so sticky. For this money, the wire should be awesome. Also not a huge fan of the little box. The pigtail is too short, so on an airplane, that box dangles and pulls on the mini plug. Bose should redesign with braided cord and a pigtail that is at least 1 ft long.
Written by a customer while visiting bose.com
Customer Rating
5
I love it
on December 3, 2019
Posted by: Dana
Length of ownership:1 year or longer
I admire this in ear i wish it is a totally wire free but with sleek design just like apple i dont want apple i hate it but i wish bose got a sleek design i hope for it ill wait i feel u gonna make it happen.
Written by a customer while visiting bose.com
Customer Rating
2
Battery getting tired
on December 2, 2019
Posted by: theo
Gender:Male
Length of ownership:1 year or longer
I bought these headphones about a year ago. Great product, long battery life, great ANC feature. However, it's been some weeks that the battery is failing me; it barely lasts a few hours (max 3 and a half) and the battery empties over night...
What a shame...!
Response from bose.comBy Keith, Customer Support, December 11, 2019
Hello Theo,
I'm glad to hear you have been enjoying your QuietComfort 20 headphones but I am sorry that you have recently encountered this issue with the battery life.
The QuietComfort 20 headphones should provide up to 16 hours of battery life from a full charge. As you appear to be receiving considerably less than that, I would recommend you reach out to us for further support. You can contact us directly from the following link. https://bose.life/2P7Tuqt
Keith - Customer Support
I'm glad to hear you have been enjoying your QuietComfort 20 headphones but I am sorry that you have recently encountered this issue with the battery life.
The QuietComfort 20 headphones should provide up to 16 hours of battery life from a full charge. As you appear to be receiving considerably less than that, I would recommend you reach out to us for further support. You can contact us directly from the following link. https://bose.life/2P7Tuqt
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great, long lasting headphones
on November 26, 2019
Posted by: Anonymous
Gender:Male
Length of ownership:1 year or longer
Not sure if they are this exact model, but I've had similar Bose in-ear headphones for 7years and they are just now falling apart. Came here to get some more :)
Written by a customer while visiting bose.com
Customer Rating
2
My Bose Experience
on November 22, 2019
Posted by: Chad
Gender:Male
Length of ownership:1 year or longer
I loved the head phones the first year or so! Noise canceling was great. Charging and run-time was great (7 hrs no problem). I don't use the head phones daily but I do travel so find myself using them a couple times a month. Bose provides a nice travel case for them as well. I might question the design of the case now that I see what it has slowing done to my wires. Headphones cut in and out now and I'm in the market for a new pair I guess. I expected a high quality sound which I feel I got but they were not made with same same consideration. I'd have to question the amount paid for product received.
Written by a customer while visiting bose.com
Customer Rating
4
It’s ok
on November 21, 2019
Posted by: Jackie27
Length of ownership:1 week
On the plus side it didn’t everything imaginable to work up to my expectations of the products. But on the down side, it’s kind of fragile and it’s starting to fall apart which is a bummer.
Written by a customer while visiting bose.com
Customer Rating
5
Great investment
on November 4, 2019
Posted by: Lenielou
Gender:Female
Length of ownership:1 year or longer
I have a set that is on its 7th year and still works great!
Great sound; the best noise cancelling ear buds ever - one of the best purchases I have ever made - use them almost daily!
They are so good I recently bought a 2nd pair just in case..
Great sound; the best noise cancelling ear buds ever - one of the best purchases I have ever made - use them almost daily!
They are so good I recently bought a 2nd pair just in case..
Written by a customer while visiting bose.com