| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Amazing
on November 9, 2017
Posted by: Imra
Gender:Male
I got this head set this is amazing i can enjoy pure music expereence with this qc20
Written by a customer while visiting bose.com
Customer Rating
1
I've got bad headaches using them
on July 20, 2016
Posted by: Yougin
Gender:Male
The quality of sound and noise cancelation is super high, unfortunately, I had to return them back because I've come to realise I got a bad headaches after using them for a couple of hours.
Written by a customer while visiting bose.com
Customer Rating
1
Not so good noise cancelling
on August 4, 2015
Posted by: gramof4
Just went on a airplane trip and first opportunity to try them out. Disappointing. Lots of money and not worth it.
Response from bose.comBy Ryan, Bose Service , August 7, 2015
Thank you for taking the time to provide your feedback on the headphones. We certainly don't want you to feel disappointed with your purchase. We are reaching out to you through email to find out more about your experience.
You can reach us at (800)367-4008 if you prefer. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
You can reach us at (800)367-4008 if you prefer. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing in-ear sound with great surrounding noise
on November 21, 2015
Posted by: Joerg Eggers
Gender:Male
One headset was kindly provided by Bose USA for testing it.
I own a QC3 since three years back and are very pleased with it. The QC3 always gave me relaxing flights around the globe.
Now, lets see how the in-ear QC 20 is.
When you open the package you see a well packed small headset which is easy to take out of the box. Inside the box is apart from the headset,
a one foot long USB cable with micro USB plug to th the headset battery. A pouch to store the item is also included.
a one foot long USB cable with micro USB plug to th the headset battery. A pouch to store the item is also included.
Three set of ear buds in three different sizes where the mid size is installed on the headset. These mid size fit for me. If the user need the
other sizes, just pull them off and install the desired size.
other sizes, just pull them off and install the desired size.
Close by the audio plug is the battery pack. This is charged through the USB and charges quickly on standard USB outlets with 500 mA. I am using
the USB cable on planes to charge, if needed. However the run time of the battery is about 16 hours. Usually this is ok for two long distance flights.
the USB cable on planes to charge, if needed. However the run time of the battery is about 16 hours. Usually this is ok for two long distance flights.
As advantage to the QC3 the QC20 also operates with flat battery, but the sound is not this rich.
When I saw the small ear plugs I was sceptical if this will work. So, plugs in the ears, plug to my Amazon Kindle, power on. Whow. The noice canceling
is great as on the QC 3. Now the music on. I am running Spotify as well as MP3s from Amazon store.
is great as on the QC 3. Now the music on. I am running Spotify as well as MP3s from Amazon store.
The sound is clear and rich; the bass is significant, Bose typical, but not too heavy. The sound on the QC3 and QC 20 is very close together. Amazing for such small plugs. This what I did not expect and it exceeded my expetations.
Underneath the ear plugs there is a switch. In this tested Android version there are two buttons. One is to stop playing, the other is called attention mode. Whats happening is, the noice caneling is suspended.
Even when the noice caneling is on, voices can still be regognized even on a low volume level. So even when you use the headset you are not death, which I feel is very good.
When the headset is used wind the cable up and put the headset in the supplied pouch. In this pouch is a small pocket where I store the silicone plugs in the other sizes and the USB cable.
There is just one item which I purchased separately, the airline adapter. Apart from the very well made headset I missed this little item. As most users will use this headset when traveling, the adaptor should be in the box as it is with the QC3.
Resumé: Amatzing headset with Bose typical rich sound and well operating noice caneling system. Runs also with battery. Just the airline adapter is missing.
Written by a customer while visiting bose.com
Posted by: Ronny
Gender:Male
Verified Purchase:Yes
I am using my headphones exactly as indicated in the instructions. I can still hear everything around me perfectly fine. What is the point of these headphones, then? I might as well be using a cheap pair of headphones.
Response from bose.comBy Julius, Bose Service, November 30, 2015
Hello Ronny,
Thank you for taking the time to write a review. We are sorry that the QC20 headphones are not working as you were expecting and we would like to help. The noise-canceling of the QC20 headphones works best at canceling constant noises such as those products by an airplane engine while traveling, or background noise in an office. However, some noises such as voices will still come through the headphones. One thing to make sure of is that aware mode is turned off, as aware mode allows some external sound into the speakers so that you can hear your surroundings.
We have sent an email to learn more about how you are using the headphones, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for taking the time to write a review. We are sorry that the QC20 headphones are not working as you were expecting and we would like to help. The noise-canceling of the QC20 headphones works best at canceling constant noises such as those products by an airplane engine while traveling, or background noise in an office. However, some noises such as voices will still come through the headphones. One thing to make sure of is that aware mode is turned off, as aware mode allows some external sound into the speakers so that you can hear your surroundings.
We have sent an email to learn more about how you are using the headphones, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
2
Love it!
on February 7, 2016
Posted by: Stone
Gender:Female
I love this product. My music flows beautifully, wouldn't make a change in headphones ever again!
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed with purchase
on September 8, 2015
Posted by: AEB
Gender:Male
I have had version one for two years and loved them and list them and bought the new version immediately to replace them.
Response from bose.comBy Julius, Bose Service, September 11, 2015
Hi Arthur,
Thank you for the review. We are glad to hear that you enjoyed both the original QC20 headphones and have purchased the new QC20 headphones with the new colors and updated case. It's always great to hear from our customers and we hope you enjoy your new headphones for years to come!
Thank you for the review. We are glad to hear that you enjoyed both the original QC20 headphones and have purchased the new QC20 headphones with the new colors and updated case. It's always great to hear from our customers and we hope you enjoy your new headphones for years to come!
Written by a customer while visiting bose.com
Customer Rating
2
Nice headset
on November 25, 2015
Posted by: Sinnzz
Gender:Female
I received these headphones over a week ago I love the look of them and the noise canceling feature really works. My issue is how muffled your voice is when you talk with the headphones in your ears your ears feel clogged up I did not like that. sound quality was great which is what bose is good for. I did like the headphones but if not for the muffled sound I would have given 5 stars
Response from bose.comBy Julius, Bose Service, November 30, 2015
Hello there,
Thank you for the review. It is great to hear how much you like the look and noise-canceling of the QC20 headphones, as well as the sound quality. However, you should not be having that muffled sound and we would like to help you with that.
Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST. We are here to help.
Thank you for the review. It is great to hear how much you like the look and noise-canceling of the QC20 headphones, as well as the sound quality. However, you should not be having that muffled sound and we would like to help you with that.
Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST. We are here to help.
Written by a customer while visiting bose.com