| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
3
Noise Cancelling Quit Comfort 20i In Ear Headphone
on September 15, 2015
Posted by: JT
Gender:Male
Unfortunately, the box that contained these Apple Ipod compatible (in ear) headphones, did not state in clearly Visible words that this product was not compatible with (volume control) first generation I Pods. Because of the degenerative hearing condition I have, being able to control volume is very important. Also the weight of these phones cause them to fall out of my ears during while in a inclined
position. Changing the tips doesn't seem to help when my head is tilted back. This and the lack of volume control, has left me with buyers remorse.
position. Changing the tips doesn't seem to help when my head is tilted back. This and the lack of volume control, has left me with buyers remorse.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Bad design, crazy expensive.
on September 9, 2015
Posted by: Garth
Gender:Male
I purchased these a year back and I will say that the sound is excellent and the buds are extremly comfortable, however these have two significant design flaws. The first is the noise cancelling block on the bottom of the headset is relatively heavy so it causes the cable to crack where it enters the plug. The second and more irritating issue is the fact that the plug seems to become loose from the phone as a result of the weight of the noise cancelling box and constantly falls out of the connector on the phone. This is a significant issue on the iPhone with the heatset jack at the bottom of the phone. I would not purchase again until they resolve the design issues.
Response from bose.comBy Julius, Bose Service, September 11, 2015
Hello Garth,
Thank you for the review. We appreciate the feedback and are glad to hear that you find the headphones comfortable and the sound excellent. We are sorry to hear that you are having trouble with the headphones, but we are glad that you were able to contact our technical support team so that we could help you exchange those. We are proud to offer world class service for our products. We are here to help.
If you ever have any other questions or concerns, please do not hesitate to contact us at 800-380-4831. We are available Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the feedback and are glad to hear that you find the headphones comfortable and the sound excellent. We are sorry to hear that you are having trouble with the headphones, but we are glad that you were able to contact our technical support team so that we could help you exchange those. We are proud to offer world class service for our products. We are here to help.
If you ever have any other questions or concerns, please do not hesitate to contact us at 800-380-4831. We are available Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Travel Perfect
on September 9, 2015
Posted by: DK
Gender:Male
I bought these when they first came out to see how well they would work as the other Bose cancelling headphones are so bulky! I found the sound to be much better and the noise cancelling is phenomenal! Very comfortable for long flights! I would say at this price it should work as a phone headset as well!
Written by a customer while visiting bose.com
Customer Rating
5
Flyer Friendly
on September 9, 2015
Posted by: capsthaw
Gender:Male
I've had mine for about a month. First was flying coast to coast with a crying baby. You don't have to turn the music up load. The noise cancellation works great. In a hotel with noisy maids, turn these on with a little relaxing music, and relax. I've even used them without music to take an afternoon nap. More comfortable than earplugs.
Written by a customer while visiting bose.com
Customer Rating
2
quality
on September 8, 2015
Posted by: nando
Gender:Male
i bought my headphone loving bose products i have 4 of their products these are the ones that i am the most disappointed with. i keep them in a case when not in use and love the way they sound its just the quality. the white and black rubber in the wire is falling apart exposing the wire. for headphones you buy for the price it is disappointing that i cant even get more time of use. for the price i would have loved to get more than 2 years without them falling apart.
Response from bose.comBy Julius, Bose Service, September 11, 2015
Hello Nando,
We are glad to hear that you’re a Bose fan. Owning multiple others of our products, you know what kind of quality you should expect from them. Keeping them in the case is a great idea. The wire should not be falling apart like that. We are sorry to hear that you’ve had trouble with the headphones and would like to help you with that. We have reached out via email to find out more. We are also available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
We are glad to hear that you’re a Bose fan. Owning multiple others of our products, you know what kind of quality you should expect from them. Keeping them in the case is a great idea. The wire should not be falling apart like that. We are sorry to hear that you’ve had trouble with the headphones and would like to help you with that. We have reached out via email to find out more. We are also available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
Great noise canceling but there are design flaws
on September 8, 2015
Posted by: Ash
Gender:Male
These earphones receive 5 stars for noise canceling, but there are two things which receive 1 star.
First, the design is flawed. The battery is bulky and difficult to manage when the earphones are connected to another device, i.e., iPhone, iPad, or Macbook. The battery location becomes especially unpractical if you want to move around while the earphones are connected to another device. The shape and location of the battery part (which also includes a motherboard) have to be reimagined. Since the battery and the motherboard are lightweight, it would be ideal to redesign the battery and the motherboard and to combine them with the controls and the mic.
The second thing is that there is also a problem with how the two green lights on the battery are used. These lights are always on when you use the noise-canceling feature. First, these lights are quite strong. I would have preferred a softer light. Secondly, I would have wanted the noise-canceling light to turn on when the "Aware mode" is off, not the other way around, and the battery light to flash every 5 seconds or so to indicate that the battery is low.
Written by a customer while visiting bose.com
Customer Rating
5
The best I've ever had.
on September 8, 2015
Posted by: Organist09
Gender:Male
I love to spend money on electronic gadgets and even more so when they actually live up to the expectation as these do. I've been using the Bose in ear for years now and couldn't be happier. They are the most comfortable I have ever worn, ever! They fit so well into the ear that you feel little or no pressure while wearing them, and if you're like me and wear them while falling asleep that's a good thing. They fit so flush with the ears that unlike all the other earbuds out there the pillow doesn't jam these into your ear. The sound is so crisp and clean, the highs and lows are great. I just can't get over how well the noise cancelling is on these, it drowns out road trips, flights, inane chatter from the people around you, just an overall wonderful product. Another plus is these seem to hold up rather well, and I'm always a rough person on things, I've had my pair since they were released.
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones to travel
on September 8, 2015
Posted by: dt_blue
Gender:Male
Ideal when traveling by plane , the use not only to listen to music because the noise cancellation makes the whole trip enjoyable, without the annoying external noises
Written by a customer while visiting bose.com