| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
3
Nice
on March 9, 2020
Posted by: Nonna
Gender:Female
Length of ownership:3 months
At first they worked great ! Then not so much - all of a sudden the green lights don't come on and they are not noise cancelling as they were
Response from bose.comBy Tegan , Customer Support , March 10, 2020
Hi Nonna,
We are glad that you have enjoyed your headphones. Sorry that the noise cancellation feature no longer appears to be working.
If the LED does not illuminate on your headphones, this would lead to the point that your headphones are not charged.
We would love to get some further information regarding what you're experiencing. Please reach out to us via - https://bose.life/2kOgS12 - we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
We are glad that you have enjoyed your headphones. Sorry that the noise cancellation feature no longer appears to be working.
If the LED does not illuminate on your headphones, this would lead to the point that your headphones are not charged.
We would love to get some further information regarding what you're experiencing. Please reach out to us via - https://bose.life/2kOgS12 - we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound/noise cancel, EXCELLENT CUST SERVICE
on September 8, 2015
Posted by: Jon
Gender:Male
I purchased my original In-Ear Noise Cancelling ear buds several years ago. However, two different sets have had with a few months of use, a popping sound that slowly just culminated into them becoming inoperative. However, Bose quickly replaced them at no cost to me. The sound cancelling is excellent and the customer service is excellent beyond compare. I am hoping my third pair is a charm.
Written by a customer while visiting bose.com
Customer Rating
5
Tough and great sound! What else?
on October 20, 2015
Posted by: MichaelG
Gender:Male
I had to review these headphones because of what I've put them through and they still give me amazing
Written by a customer while visiting bose.com
Customer Rating
4
Awesome Sound, Battery Life Questionable
on October 26, 2015
Posted by: herdfan2
Gender:Male
Love the sound quality that come with these headphones. They delivered exactly what I wanted. However, the battery life has been quite disappointing. Even when I have the noise cancelling feature off, it drains the battery. It says a reported 16 hours of battery life when fully charged. I have to charge the battery borderline daily and I only listen about once a day, sometimes once every other day.
I highly recommend these headphones because of the quality you are provided but if you don't have the opportunity to charge your battery regularly then I would re-consider. The noise cancelling is spot on. I cannot hear anything but the music while I workout or while I sit comfortably on the plane. The earbuds also fit nicely in my ear. They come with different ear bud sizes to accompany your ear, which can be nice addition if the default size doesn't fit well.
I strictly give these headphones a 4/5 because of the battery life and the slightly large external battery that is attached to the cable. Everything else is exactly what you want in a pair of headphones.
Written by a customer while visiting bose.com
Customer Rating
3
Hurt my ears.
on November 5, 2015
Posted by: cabs
Gender:Female
I bought theses ear buds a year ago due to their small size. I had previously used ear over Bose headphones. I find that after wearing them for more that 2 hours my inner ears ache from the pressure. My volume button to decrease sound no longer seems to work, seems to be stuck. I'm not a frequent ear bud user so that is likely part of the problem. I am thinking of going back to the headphones.
Response from bose.comBy Bose, Bose Service, November 7, 2015
Thank you for taking the time to write your review. We truly value our customer's feedback. The discomfort you are experiencing is certainly a concern as these headphones should be able to be worn for hours on end without issue. It is possible the pressure is something your ears are not used to but we would love to investigate this further. We are reaching out through email to help resolve this. If you prefer to speak by phone, you can always call us for support as well. You can reach us at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable, Quality, Convenient
on November 19, 2015
Posted by: HardLife
Gender:Female
I received the Bose QC20 for review from Bose. Immediately I noticed that the packing was beautiful when opened – great presentation for a gift. I plugged them into my Motorola Android phone and listened to some music with my kids screaming and chasing each other in the background and the TV on loudly… and heard NOTHING! It was a blissful few minutes ☺ The earbuds are very comfortable. They stay put and are more comfortable than over-the-ear phones. There is a great carry-case that make it very easy to travel with. The only negative I have as of yet is with phone calls. I am able to hear loudly and clearly through the headphones and the person I am talking to states I come through loud and clear, too– but so does all the ambient noise. In fact, my daughter from 15 yards away, talking quietly to herself, was audible and distracting. Impressive? Probably. Desired effect? Probably not. I cannot attest to heartiness of wiring or battery life as I have not ran the battery dead yet, nor have I abused them– I like them too much and want to keep them around as long as possible!
Written by a customer while visiting bose.com
Customer Rating
5
Ear bud noise reduction that works !
on November 19, 2015
Posted by: Kenmor
Gender:Male
I love the Bose sound and comfort. The in ear noise reduction works very well, I have noise reduction head phones but they are very cumbersome compared to these ear buds.
Bose sent me the Q C. 20 headphones to demo and I couldn't believe how comfortable they are. I excepted the sound to be great, Bose sound always is and these lived up to the name.
I especially like the convenient sound controls on the wire and the fact that they still deliver sound even if the battery goes dead. I have used them several times while hiking and they stay in place and feel good. I plug them into my Galaxy phone and listen to Pandora mostly.
Bose sent me the Q C. 20 headphones to demo and I couldn't believe how comfortable they are. I excepted the sound to be great, Bose sound always is and these lived up to the name.
I especially like the convenient sound controls on the wire and the fact that they still deliver sound even if the battery goes dead. I have used them several times while hiking and they stay in place and feel good. I plug them into my Galaxy phone and listen to Pandora mostly.
Written by a customer while visiting bose.com
Customer Rating
5
The best headphones I've used so far!
on November 19, 2015
Posted by: jeffcs
Gender:Male
I received the Bose QuietComfort 20 headphones free from Bose as a participant in the Test and Review program. Nonetheless these headphones have exceeded my expectations in every category. I travel frequently for work so noise cancelling headphones are a must.
For starters, the noise cancellation is exceptional, especially when traveling on airplanes, and creates an immersive listening experience by blocking out undesired background noise. I also love the new ‘Aware Mode’ feature – with the press of a button you can hear the sounds around you (e.g. airline announcements, or a conversation going on around you) without having to remove your headphones. The sound quality is exceptional as well. I enjoy listening to a broad range of different musical styles and found the sound quality to be extremely well balanced across all types and genres of music.
The included ear tips make QC 20 very comfortable to wear for hours without any fatigue; Bose includes 3 different sizes (S, M, L) to accommodate different ear shapes.
The QC20's rechargeable battery (attached to the headphone cord) is very convenient – it’s nice that I don’t have to carry around around spare batteries anymore. In my tests I was able to get close to 17 hours on a single charge.
I highly recommend these headphones!
Written by a customer while visiting bose.com