| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
Thought this day would never come!
on August 9, 2015
Posted by: Carlos
I bought the original pair when they were released roughly 2 yrs ago and enjoyed everything but the volume controls (never owned an iPhone). Recently picked these up and gave the other pair to my gf (has an iPhone). My gf actually thought I bought her a new pair due to the superb quality, lack of bumps from cable-tangling, and wear. Did not. lol
I've had every phone in the Galaxy line-up and finally settled on the Note 4 for travel. Movies, reading, notetaking and music are really enjoyable now with quick volume controls! I'm enjoying my favorite activities like I first did when I was introduced to these earphones but now with more control.
Written by a customer while visiting bose.com
Customer Rating
5
Superior phones with serious noise cancellation
on August 8, 2015
Posted by: jim773
I have had mine for about two months and I love them. I also have a pair of QC25's which are also very good. I prefer to use the QC20 when mowing with my commercial zero turn mower because they provide better noise cancellation and I can clearly hear the music from my smart phone.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Ear Buds
on August 8, 2015
Posted by: Fxsniper
I have owned many earbuds, he is but the Bose noise canceling earbuds are the best! When using them on airplanes, in which I travel frequently, the noise is totally canceled out!
Written by a customer while visiting bose.com
Customer Rating
1
Great sound and fit. Poor quality build
on August 8, 2015
Posted by: matt06sg
On the average, it needs replacement every few months, I am on 4th replacement, and now the Aware Button just broke again, this time in the span of just about 2 months. Playing around with the cable position has shown that it's likely due to bad cable join within the battery/control compartment. Bose warranty is amazing, but the inconvenience of making a trip to have it replaced, and knowing that your 300USD only last as long as a year(Warranty coverage), it's rather an expensive investment for what it is.
High-pitch sound likely due to sweat/moisture build up, once dried should be fine, which indicates that this headset is not build for high humidity area like tropical Asia(where I am at) or summer time.
Having a good customer support and warranty replacement is amazing, but having the product replaced/exchange every few month only show poor quality build.
This product has the best sound in its class, now that Bose released version 2 of this product, I am not sure will it improve(Aware Button) but I will only hope they replace my current faulty Aware Button(again and again) with version 2.
Response from bose.comBy Julius, Bose Service, August 10, 2015
Hello,
Thank you for the review. We are sorry to hear of the ongoing trouble you have had with the QC20 headphones. While we are proud of our warranty service and stand behind our products, we definitely don’t want our customers to have to replace the products so often. We want you to have your headphones to enjoy your music.
We have reached out to you via email to learn more about the issue and see what other options we have to help you resolve this. If you wanted to call us instead, we are available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We are sorry to hear of the ongoing trouble you have had with the QC20 headphones. While we are proud of our warranty service and stand behind our products, we definitely don’t want our customers to have to replace the products so often. We want you to have your headphones to enjoy your music.
We have reached out to you via email to learn more about the issue and see what other options we have to help you resolve this. If you wanted to call us instead, we are available by phone at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
Excellent product and noise canceling.
on August 7, 2015
Posted by: Bea Estrada
I bought this product Dec 2014, the warranty is over. the cord is beginning to deteriorate. I need a replacement. I should put a a velcro but it's too late. I love the sound and the noise canceling. With the price I paid, I need a replacement. attached is the photo with an electrical tape. I need help with this issue. I put 4 star only because of this issue. This the best sound I purchased, no other product can bit QC20 and use it everyday.
Written by a customer while visiting bose.com
Customer Rating
5
QC20i is a sanity saver
on August 7, 2015
Posted by: Len
This was my first noise canceling device. The demo at the Bose store was excellent and I bought the QC20i. The true test of these earphones, however, was on a 6-hour flight with a stranger's "boisterous" 2-year old kid sitting behind me who was active the whole time. Turning on the noise canceling without inserting the plug into my iPhone, the jet engine drone and the kid's too loud voice were reduced to nearly a whisper. Connected to my iPhone with music turned on to low volume effectively masked the the engine and kid, and I could relax and go to sleep. Bliss! Totally worth the price for the sake of my sanity when traveling.
Written by a customer while visiting bose.com
Customer Rating
5
Best in ear headphones
on August 6, 2015
Posted by: laricardo16
I've had the QCi20 for over a year. Best headphones ever. The noise cancellation is unbelievable. Makes music sound amazing. Three months ago they got stolen. I was very disappointed but with the quality and sound of the QCi20 headphones, I went back and bought a new pair. With these new ones when the volume is all the way up, the sound begins to go in and out(distorted). So I have to lower the volume. Over all well worth the price.
Written by a customer while visiting bose.com
Customer Rating
5
best "Buds" ever!
on August 5, 2015
Posted by: mg1947
I had them for about 18 months. My daughter and I were on a flight together last month. She loved them so much that she will not give them back. I am about to order another pair as soon as I post this review.
Written by a customer while visiting bose.com