| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
3
Not good for NASCAR racing
on June 10, 2016
Posted by: Lee
Great sound but the noise cancelling does not block out the noise of the race cars. The over the ear headset might work better.
Written by a customer while visiting bose.com
Customer Rating
4
Got what I was promised.
on July 13, 2016
Posted by: TopLadInnit
Gender:Male
Appearance:
The actual ear buds stick out a bit too much causing me to look weird, when I've got my hair tied back.
I really like the colour scheme used on the headphones.
The actual ear buds stick out a bit too much causing me to look weird, when I've got my hair tied back.
I really like the colour scheme used on the headphones.
Comfort
There is nothing to complain about when it comes to comfort except for one thing, which is the battery pack to charge the headphones.
Earbuds are very soft and gentle, very comfy in your ear and you could barely feel them
There is nothing to complain about when it comes to comfort except for one thing, which is the battery pack to charge the headphones.
Earbuds are very soft and gentle, very comfy in your ear and you could barely feel them
Durability
I have only had these earphones for 3 months. Using them on a daily basis, I have noticed no problems, but I am condemned with the cable going in and going out of the amplifier (battery pack). I have a feeling that it might tear one day.
I have only had these earphones for 3 months. Using them on a daily basis, I have noticed no problems, but I am condemned with the cable going in and going out of the amplifier (battery pack). I have a feeling that it might tear one day.
Noise reduction
Only have one issue: when you get into the car and close the door, it created this very loud sound similar to a boom or something. Traveling in public transport i.e. metro, I have noticed changes in NR intercity. Sometimes it starts going off for a fraction of a second, but still very noticeable.
Only have one issue: when you get into the car and close the door, it created this very loud sound similar to a boom or something. Traveling in public transport i.e. metro, I have noticed changes in NR intercity. Sometimes it starts going off for a fraction of a second, but still very noticeable.
Sound quality
It's perfect. Nothing to say here.
It's perfect. Nothing to say here.
Portability
The amplifier is taking up lots of space. That's annoying, doesn't fit in every pocket.
The amplifier is taking up lots of space. That's annoying, doesn't fit in every pocket.
Charge.
An automatic switch should be added, overall, impressed. Never ran out.
An automatic switch should be added, overall, impressed. Never ran out.
Microphone
Not bad quality, good in noisy conditions.
Not bad quality, good in noisy conditions.
Written by a customer while visiting bose.com
Customer Rating
4
Great for autistic people overwhelmed by sound
on September 17, 2016
Posted by: Anonymous
Gender:Male
I have had these ear buds for over two years and I love them. I carry them with me every day & I wear them to sleep every night. They are very useful for a "high-functioning" person diagnosed with Asperger's like me, because they can reduce some background noise but are able to blend in as regular ear buds. They aren't Super Effictive as noise cancelling, if that's what you're looking for more than anything, I'd get ear plugs or drumming or construction worker's ear protecting headsets. They won't be able to play music, but they'll block more noise. If you're looking for something that is primarily able to play music, I would recommend these with all my heart. The main appeal is the music, and the secondary appeal is the noise cancelling. I've worn these at concerts, high school pep rallies, and even at drag show performances, and these ear buds help reduce the noise to a tolerable level. However, if you use them every day like I do, they'll get pretty worn. The soft plastic covering the box that you have to recharge has fallen off, and the wires on both sides of that have become exposed and I had to superglue them back. This is after a year of constant use/abuse by me, a high schooler, who shoves them into skinnyjean pockets frequently. They haven't been handled with much (or any) care bc they're part of my every day life, and they've held up surprisingly well. I've had to replace them twice over the years, once because one ear bud stopped working and so did the grey button that allows you to hear people with the noise cancelling on, and once because the grey button stopped working again, and because the wires were exposed. I would recommend these ear buds to anyone who has the money to get them!! I am going to wear these for the rest of my life, if possible. I've never had any other ear buds that fit me as well as these. I can (and do) wear them for hours and they don't hurt my ears at all. I plan on buying a second pair of these when I'm older and have more money. I'll be honest, I listen to music constantly, and I love the sound in these, but the main appeal is the fact it combines low-level noise cancelling with music and is comfortable, I don't really know or care much about the quality of sound because I'm 17, but I reckon it's pretty good. The only drawback is there's a bit of a hissing noise when the noise cancelling is on, and it does a funny thump when someone slams a car door because it isn't sure how to react.
Written by a customer while visiting bose.com
Customer Rating
4
Love Noise Cancelling hate Microphone placement
on September 20, 2016
Posted by: mika1004
Gender:Female
I bought the headphones half a year ago and used the them many times. Even if I'm on an airplane, in the bus where a school class walks in or in the classroom I'm very the noise cancelling function works great. Now to the part I can not understand how BOSE could overlook such a design mistake. When I'm using the microphone to call someone they can't hear me. I order to call I have to position the microphone very close to my mouth and hold it while talking, if I don't do so the person on the other end hears all surrounding noises but not my voice.
I think it can be an easy design fix since talking on the phone with my old BOSE headphones worked perfectly. The microphone should be placed higher and closer to the mouth. I would be so happy if you could fixed that if theres ever a new Version.
Written by a customer while visiting bose.com
Customer Rating
4
Great except on MegaBus
on October 23, 2016
Posted by: Liz
Excellent for flying but on MegaBus there is a thudding sound when bus hits bumps....which is often.
Written by a customer while visiting bose.com
Customer Rating
3
Terrible for phone calls
on December 5, 2016
Posted by: Natasha
Gender:Female
If you are just planning to utilize these for audio, then they are fantastic. The noise canceling is great and really helps with reducing volume.
I switched over to these from the QC15 over the ear noise cancelling headphones because I travel so much for work and needed something I could easily also utilize for phone calls while in transit.
They are TERRIBLE when you have the noise cancelling turned on while taking a phone call. The person on the other end can hear every single little bit of background noise. But if you turn off the noise cancelling, you can barely hear what the other person is saying.
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound - Poor Design
on January 18, 2017
Posted by: Jeff
Gender:Male
I love my headphones! Sound quality, battery life. My issue is with the cable. After two years the cable that connects to my phone is frayed, wires exposed - about to break. For the money these did not last long. Would not buy again.
Response from bose.comBy Ryan, Bose Service, January 20, 2017
We love your enthusiasm for the sound quality and battery life of our QC20 headphones. We would love to explore service options with you and encourage you to contact us directly. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
nice voive cancelling
on June 15, 2017
Posted by: Brian
Gender:Male
i wish that it will have a pure black version because the blua color not cool enough!
Written by a customer while visiting bose.com