| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
Customer Rating
4
Absolutely Fantastic Noise Cancellation
on August 15, 2018
Posted by: Steven
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've been sitting on, running around with, and quite honestly abusing these earbuds for the past year and four months. After abusing them for I'd say at least 1500 hours of listening, the sound quality is still fantastic is going strong. HOWEVER, the noise cancelling module has started to peel off and die on me. Let me be clear, the sound quality is not being impacted at all, it's just the module's skin peeling to reveal the plastic underneath. Still no problems in terms of sound, comfort, or anything else. I'll be back if and when these guys run out on me. It'll be sooner or later.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed in the "upgrade"
on October 19, 2018
Posted by: jkaiser
Gender:Male
Length of ownership:1 week
Now that there are volume control buttons, I can no longer use this on both my iPod nano and my Android phone. This all worked well on the earlier model, which is no longer available.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound but durability disappoints
on December 17, 2018
Posted by: Janet
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have owned my QC20 headphones for 3 years, and they are starting to fall apart. The wire is now exposed in headset and the rubber coating has mostly peeled off the main unit. So the question is whether 25 cents a day is worth it for great sound? The sound is still excellent, and I use the headphones daily at my desk as I sit in an open office. They are also great on planes when I travel. I had previously owned a couple of pairs of the on-ear noise cancelling headphones. I prefer the in-ear buds as I find them more comfortable to wear over a long period of time. I am now contemplating whether to buy another pair, as I have found in the past that once the wires started to deteriorate, it gets worse fast. I prefer the jack to bluetooth as I use with several devices, but if I upgrade my iPhone I will no longer have a jack. I will probably get another pair, but I do wish they would last longer.
Written by a customer while visiting bose.com
Customer Rating
4
Nice product overall
on February 19, 2019
Posted by: JK
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I like the Bose heritage design that only the QC20 can have. It's special. I like the noise cancelling feature and of course, the aware mode. I can either delete or amplify my environmental sounds when I need to. Sound is okay. It has the genuine Bose sound with nice Bass. Though being nearly 5 years since these were released, I'm sure there should be a next series of these. Using a lightning to 3.5mm converter with a battery pack makes everything seem so bulky and heavy.
Also, referring to many other reviews it seems that the durability of these headphones
Also, referring to many other reviews it seems that the durability of these headphones
Written by a customer while visiting bose.com
Customer Rating
4
Best ANC earphones!
on July 10, 2019
Posted by: JNavas
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] PRO:
* Good sound quality
* Best in class ANC
* Good fit and comfort
* Wired connection always works
* Good battery life
* Charge while listening
* Rugged cord
CON:
* Battery not replaceable
* Rubber peels off control box
* Mic lacks noise cancelling
WISH:
* USB version (no battery needed)!
* Good sound quality
* Best in class ANC
* Good fit and comfort
* Wired connection always works
* Good battery life
* Charge while listening
* Rugged cord
CON:
* Battery not replaceable
* Rubber peels off control box
* Mic lacks noise cancelling
WISH:
* USB version (no battery needed)!
Written by a customer while visiting bose.com
Customer Rating
4
Small ears
on August 23, 2019
Posted by: Jonnie
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Sadly, I couldn't get the ear buds to fit. The medium sized buds hurt my ear canal and the little hook shaped dealy on the small ones wasn't big enough to hold the bud in place. Noise cancellation was fantastic though when I wore with the medium buds. If only there was a bud that fit a small ear canal but a regular sided ear.
Written by a customer while visiting bose.com
Customer Rating
3
Work well but they are uncomfortable on long use
on September 16, 2019
Posted by: OrangeM2C
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] We bought these QC20 headphones to replace our over the ear Bose noise canceling headphones. We did this as we have gone to traveling to Europe using carry-on luggage only and these fit the bill for reducing the size and weight of our luggage items. They work well at the noise canceling when you get the ear piece in correctly. The main problem I have with them is the sizing of the ear pieces. The small does not seal, the medium ear piece seals okay but after a couple of hours they are very uncomfortable. We will continue to use these but would like to come up with a better in-ear piece, something like the Shure ear buds use which is a compressible then expandable ear insert. Bose rep, can you help?
Response from bose.comBy Kerri , Customer Support, September 17, 2019
Hi OrangeM2C,
I'm glad to hear that you are enjoying using the QC20 earphones when you are traveling.
I'm sorry to hear that you have found the ear tips to be uncomfortable after some time. I would recommend double-checking the sizes you have again. Remember that it is normal to have a different size for each ear tip. I have also included a link below for making sure you have the correct fit.
https://bose.life/2ysamRI
Thank you for taking the time to review our QC20's!
Kindest,
Kerri - Customer Support
I'm glad to hear that you are enjoying using the QC20 earphones when you are traveling.
I'm sorry to hear that you have found the ear tips to be uncomfortable after some time. I would recommend double-checking the sizes you have again. Remember that it is normal to have a different size for each ear tip. I have also included a link below for making sure you have the correct fit.
https://bose.life/2ysamRI
Thank you for taking the time to review our QC20's!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
It’s ok
on November 21, 2019
Posted by: Jackie27
Length of ownership:1 week
On the plus side it didn’t everything imaginable to work up to my expectations of the products. But on the down side, it’s kind of fragile and it’s starting to fall apart which is a bummer.
Written by a customer while visiting bose.com